Basics of Business Communication .

1. WELCOME

2. BUSINESS COMMUNICATION

3. AN OVERVIEW Origin & Meaning of Business Communication Meaning of Verbal Communication Types of Verbal Communication Meaning of Non-Verbal Communication Meaning of Kinesics Channel of Communication Barriers of Communication

4. ORIGIN OF COMMUNICATION The word communication is derived from the Latin word “commune” which means ‘common’.

5. BUSINESS COMMUNICATION Communication is the art of transmitting information, ideas and attitudes from one person to another. Communication is the process of meaningful interaction among human beings.

6. TYPES OF BUSINESS COMMUNICATION There are two types of business communication- Verbal Communication Non-Verbal Communication

7. VERBAL COMMUNICATION A medium for communication that entails talking using the spoken word, such as talking face-to-face, on a telephone, or as a speech. Is known as verbal communication.

8. TYPES OF VERBAL COMMINICATION The different types of verbal communication are as follows – Oral Communication Written Communication

9. ORAL COMMUNICATION Oral communication refers to the communication which is expressed verbally. It is direct and consist of face to face communication between individuals except incase of artificial means of communication. For Example- Interview, Board Meeting, Telephonic conversation, etc.

10. WRITTEN COMMUNICATION Written Communication refers to the communication which is expressed in writing. It is very clear and is more effective. It is permanent in form. For Example – Business Report, Business letter, Fax, E-mail, etc.

11. NON VERBAL COMMUNICATION Non-verbal communication refers to all external stimuli other than spoken or written words includes body motion, characteristics of voice, appearance and space distance and includes all unwritten and unspoken message both intentional or unintentional.

12. KINESICS/BODY LANGUAGE Kinesics, or body language is one of the most powerful way in which humans can communicate non- verbally. It is used to portray moods and emotions and emphasize or contradict what is being said.

13. FORMS OF KINESICS There are different forms of kinesics- Postures Gestures Facial Expressions Gaze/ Eye Contact

14. FACIAL EXPRESSION(S)

15. EYES

16. HANDS

17. PROXEMICS The study of how people use and structure space or spatial arrangements in work, personal relations,etc.

18. CHANNEL OF COMMUNICATION Finance Dept Change in payment systems E-mail Sender or Instigator Channel Receiver Medium Feedback

19. BARRIERS OF COMMUNICATION No matter how good the communication system in an organisation is, unfortunately barriers can and do often occur. These may be of different types – Physical barrier Attitudinal barrier Psychological factor Different language Physiological barrier

20. PHYSICAL BARRIERS Physical barriers are often due to the nature of the environment. Thus, for example, the natural barrier which exists, if staff are located in different buildings or on different sites. Likewise, poor or outdated equipment, particularly the failure of management to introduce new technology, may also cause problems. Staff shortages are another factor which frequently causes communication difficulties for an organisation.

21. ATTITUDINAL BARRIERS Attitudinal barriers come about as a result of problems with staff in an organisation. These may be brought about, for example, by such factors as poor management, lack of consultation with employees, personality conflicts which can result in people delaying or refusing to communicate.

22. PSYCHOLOGICAL FACTORS Psychological factors such as people's state of mind. We all tend to feel happier and more receptive to information when the sun shines. Equally, if someone has personal problems like worries about their health or marriage, then this will probably affect them.

23. DIFFERENT LANGUAGES Different languages and cultures represent a national barrier which is particularly important for organisations involved in overseas business.

24. PHYSIOLOGICAL BARRIERS Physiological barriers may result from individuals' personal discomfort, caused, for example, by ill health, poor eye sight or hearing difficulties.

25. Success for YOU… …in the new global and diverse workplace requiresexcellent communication skills!

26. THANK YOU