Buzzient 2012 funding deck

1. Customer Experience as a Service
Timothy B. Jones, CEO
tbj@buzzient.com

2. The Problem
Unstructured,
social
“Big
Data”
is
sca<ered
across
the
web,
unseen
by
business
applica@ons
for
customer
service,
sales,
and
support
1!Property
of
Buzzient,
Inc.

3. What We Do
Buzzient
enables
Big
Data
to
be
used
to
improve
customer
opera@ons
through
(1)addi@on
of
new
interac@on
channels
and
(2)
data
integra@on
with
exis@ng
applica@ons
2!Property
of
Buzzient,
Inc.

4. How We Do It
Buzzient
harvests
Big
Data
with
a
Customer
Experience
(Cx)
SaaS
applica@on
that
transparently
improves
exis@ng
business
processes
3!
Property
of
Buzzient,
Inc.

5. Who
We
Are
• Leadership
team
with
mul@ple
IPO/M&A
Exits
with
database
and
applica@ons
companies
• Board
of
Directors
with
Public
Company
Experience
4
Property
of
Buzzient,
Inc.

6. Business
Model
• Customer
Experience-­‐As-­‐A-­‐Service
(CxaaS)
– SaaS
Applica@on
Subscrip@ons
• Standalone
Buzzient
Cx
app
• Connectors
to
CRM/ERP/HCM
apps
• Managed
Service
Provider
(MSP)
Op@on
• Channels
– Direct
to
F500
– Indirect
to
F5000
– OEM
licensing
with
CRM/ERP/HCM
companies
5
Property
of
Buzzient,
Inc.

7.
Broad
Industry
Support
CRM & Contact Center
HCM
ERP
6
Property
of
Buzzient,
Inc.

8. SaaS
Example:
NetSuite
Embeds
into
exis@ng
applica@ons
7
Integrates
ac@onable
social
media
into
exis@ng
workflow
as
new
channel
Property
of
Buzzient,
Inc.

9. On-­‐premises
Example:
Siebel
8
Transparent
handoff
into
app
workflows
Respond
via
social
media
to
clients
within
exis@ng
applica@ons

10. Company
Trac@on
Financial
Big
Data
High
Tech
Telecom
Life
Sciences
Travel/Leisure
9
• $500K
Revenue
• Partnerships
With
Major
Vendors:
• 1
U@lity
Patent
Granted,
3
Pending
Property
of
Buzzient,
Inc.

11. High
Revenue
Poten@al
Total
Revenue
$0
$200
$400
$600
$800
$1,000
$1,200
2012
2013
2014
2015
2016
2017
2018
2019
2020
2021
2022
Millions
2012
2013
2014
2015
2016
2017
2018
2019
2020
2021
2022
Total
Revenue
$1,140,000
$2,280,000
$4,548,600
$9,051,828
$17,968,556
$35,580,427
$70,280,194
$138,478,161
$272,181,685
$533,664,737
$1,043,789,297
Total
Revenue
10!Property
of
Buzzient,
Inc.

12. Compe@@on
#
of
applica@on
integra@ons
#applica@ons
-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐-­‐
$M
Invested
11!
Highest
capital
efficiency
Property
of
Buzzient,
Inc.

13. Fundraising
• $1.3M
Series
A
– CEO,
Board,
HNW
Angels,
TiE
Angels
Boston
• Raising
$1M-­‐2M
Series
A-­‐1
– Ramp
sales
team
– Establish
new
HQ
and
hire
Cx
service
team
– Extend
integra@on
development
12
Property
of
Buzzient,
Inc.

14. Customer Experience as a Service
Timothy B. Jones, CEO
tbj@buzzient.com