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Digital transformation?
Make it happen!
Tijana Tasich
2015
A bit of history
Ingredients for a successful
digital transformation
Digital transformation at
Tate
A bit of history
Ingredients for a successful
digital transformation
Digital transformation at
Tate
A bit of history
Ingredients for a successful
digital transformation
Digital transformation at
Tate
A bit of history
Ingredients for a successful
digital transformation
Digital transformation at
Tate
Around one
hundred years
ago…
Around one
hundred years
ago…
’World brain’ idea
is 88 years old
‘a depot where knowledge and ideas
are received, sorted, summarised,
digested, clarified and compared’
H.G. Wells, 1937
’I have always
imagined that
paradise will be a
kind of library’
J.L. Borges
Image copyright: Ulf Andersen/Getty
Today…
Brain drops
falling
down…
Who owns the future?*
*title of a book by Jaron Lenier
Image copyright: Polar Star Films & B.L.T.V. Ltd
The rise and fall
of technologies
The rise or fall of
museum selfies?
Image source: hyperallergic.com
The rise or fall of
museum selfies?
Image source: hyperallergic.com
Transformation is
a consequence of change
Image copyright: Quino
A bit of history
Ingredients for a
successful
digital transformation
Digital transformation at Tate
For a successful
digital
transformation you
will need:
Ingredient no 1:
Digital leader
To be a digital leader,
one must have
AUTHORITY!
Image copyright: Quino
‘In the coming years we need to
devote as much attention to the
digital as we have given recently to
the physical expansion and
improvements to our buildings.’
Nicholas Serota,
Director of Tate
Leading Digital Organisation in the Cultural Sector
Cogapp, 2014
‘Make your senior team
more digitally literate’
Leading Digital Organisation in the Cultural Sector
Cogapp, 2014
Image copyright: Andrews McMeel Universal
Ingredient no 2:
Clear vision
What are you
trying to achieve?
Image copyright: King Features Syndicate
Ingredient no 3:
Shared objectives
Ingredient no 4:
Strategic plan
= strategy
Ingredient no 5:
Digital roadmap
= to do list
Ingredient no 6:
User-centric
thinking
Tate’s website segmentation
Ingredient no 7:
BIG data
Get into
the big data business to gain
advantage
Image copyright: King Features Syndicate
Ingredient no 8:
Networking
culture
Networking organisation:
participation starts inside
Ingredient no 10:
Digital skills
Ingredient no 11:
Clear processes
and procedures
Digital
brief
Ingredient no 12:
New funding and
financial procedures
Ingredients of a successful
digital transformation:
Digital leader
Clear vision
Shared objectives
Strategic plan
Digital roadmap
User-centric thinking
Big data
Networking culture
Digital skills
Clear processes and procedures
New funding and financial procedures
A bit of history
Ingredients for a successful
digital transformation
Digital transformation
at Tate
You know you need to
transform if you:
Lack clearly defined digital leadership
and decision-making mechanism
Lack clearly defined strategy and
objectives for digital activities
Opportunistic approach to funding of
digital activities
Siloed, project-based approach to digital
activities
Unclear roles and responsibilities
Tate’s digital transformation
project’s objectives 2013-14
1. Establish a digital culture
2. Embed digital practice across Tate
3. Embed digital skills across Tate
4. Introduce new transparent production
processes and digital governance
5. Operationalise digital disruption
6. Change the practice of the Tate Digital
department to support these changes
http://www.tate.org.uk/about/projects/digital-transformation
Tate’s digital transformation
project’s objectives 2013-14
1. Establish a digital culture
2. Embed digital practice across Tate
3. Embed digital skills across Tate
4. Introduce new transparent production
processes and digital governance
5. Operationalise digital disruption
6. Change the practice of the Tate Digital
department to support these changes
Tate’s digital transformation
project’s objectives 2013-14
1. Establish a digital culture
2. Embed digital practice across Tate
3. Embed digital skills across Tate
4. Introduce new transparent production
processes and digital governance
5. Operationalise digital disruption
6. Change the practice of the Tate Digital
department to support these changes
Tate’s digital transformation
project’s objectives 2013-14
1. Establish a digital culture
2. Embed digital practice across Tate
3. Embed digital skills across Tate
4. Introduce new transparent production
processes and digital governance
5. Operationalise digital disruption
6. Change the practice of the Tate Digital
department to support these changes
Tate’s digital transformation
project’s objectives 2013-14
1. Establish a digital culture
2. Embed digital practice across Tate
3. Embed digital skills across Tate
4. Introduce new transparent production
processes and digital governance
5. Operationalise digital disruption
6. Change the practice of the Tate Digital
department to support these changes
Tate’s digital transformation
project’s objectives 2013-14
1. Establish a digital culture
2. Embed digital practice across Tate
3. Embed digital skills across Tate
4. Introduce new transparent production
processes and digital governance
5. Operationalise digital disruption
6. Change the practice of the Tate Digital
department to support these changes
Tate’s digital transformation
project’s objectives 2013-14
1. Establish a digital culture
2. Embed digital practice across Tate
3. Embed digital skills across Tate
4. Introduce new transparent production
processes and digital governance
5. Operationalise digital disruption
6. Change the practice of the Tate Digital
department to support these changes
Tate’s digital transformation
project’s legacy
Creation of a new ‘hub’ department: Tate Digital
New digital strategy 2013-15
Shift to user-centred, evidence-based, sustainable
approach to digital production
New website audience segmentation
More mature production management: project brief
and digital roadmap
Collaborative working practices
Changes to the digital governance: Digital Director,
Editorial Board
Image copyright: Austin Kleon
Thank you!

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Digital transformation? Make it happen!

  • 1. Digital transformation? Make it happen! Tijana Tasich 2015
  • 2. A bit of history Ingredients for a successful digital transformation Digital transformation at Tate
  • 3. A bit of history Ingredients for a successful digital transformation Digital transformation at Tate
  • 4. A bit of history Ingredients for a successful digital transformation Digital transformation at Tate
  • 5. A bit of history Ingredients for a successful digital transformation Digital transformation at Tate
  • 8. ’World brain’ idea is 88 years old ‘a depot where knowledge and ideas are received, sorted, summarised, digested, clarified and compared’ H.G. Wells, 1937
  • 9. ’I have always imagined that paradise will be a kind of library’ J.L. Borges Image copyright: Ulf Andersen/Getty
  • 11.
  • 13. Who owns the future?* *title of a book by Jaron Lenier Image copyright: Polar Star Films & B.L.T.V. Ltd
  • 14. The rise and fall of technologies
  • 15. The rise or fall of museum selfies? Image source: hyperallergic.com
  • 16. The rise or fall of museum selfies? Image source: hyperallergic.com
  • 17. Transformation is a consequence of change Image copyright: Quino
  • 18. A bit of history Ingredients for a successful digital transformation Digital transformation at Tate
  • 21. To be a digital leader, one must have AUTHORITY! Image copyright: Quino
  • 22. ‘In the coming years we need to devote as much attention to the digital as we have given recently to the physical expansion and improvements to our buildings.’ Nicholas Serota, Director of Tate Leading Digital Organisation in the Cultural Sector Cogapp, 2014
  • 23. ‘Make your senior team more digitally literate’ Leading Digital Organisation in the Cultural Sector Cogapp, 2014
  • 24. Image copyright: Andrews McMeel Universal
  • 26. What are you trying to achieve? Image copyright: King Features Syndicate
  • 28. Ingredient no 4: Strategic plan = strategy
  • 29. Ingredient no 5: Digital roadmap = to do list
  • 33. Get into the big data business to gain advantage Image copyright: King Features Syndicate
  • 37. Ingredient no 11: Clear processes and procedures
  • 39. Ingredient no 12: New funding and financial procedures
  • 40. Ingredients of a successful digital transformation: Digital leader Clear vision Shared objectives Strategic plan Digital roadmap User-centric thinking Big data Networking culture Digital skills Clear processes and procedures New funding and financial procedures
  • 41. A bit of history Ingredients for a successful digital transformation Digital transformation at Tate
  • 42. You know you need to transform if you: Lack clearly defined digital leadership and decision-making mechanism Lack clearly defined strategy and objectives for digital activities Opportunistic approach to funding of digital activities Siloed, project-based approach to digital activities Unclear roles and responsibilities
  • 43. Tate’s digital transformation project’s objectives 2013-14 1. Establish a digital culture 2. Embed digital practice across Tate 3. Embed digital skills across Tate 4. Introduce new transparent production processes and digital governance 5. Operationalise digital disruption 6. Change the practice of the Tate Digital department to support these changes http://www.tate.org.uk/about/projects/digital-transformation
  • 44. Tate’s digital transformation project’s objectives 2013-14 1. Establish a digital culture 2. Embed digital practice across Tate 3. Embed digital skills across Tate 4. Introduce new transparent production processes and digital governance 5. Operationalise digital disruption 6. Change the practice of the Tate Digital department to support these changes
  • 45. Tate’s digital transformation project’s objectives 2013-14 1. Establish a digital culture 2. Embed digital practice across Tate 3. Embed digital skills across Tate 4. Introduce new transparent production processes and digital governance 5. Operationalise digital disruption 6. Change the practice of the Tate Digital department to support these changes
  • 46. Tate’s digital transformation project’s objectives 2013-14 1. Establish a digital culture 2. Embed digital practice across Tate 3. Embed digital skills across Tate 4. Introduce new transparent production processes and digital governance 5. Operationalise digital disruption 6. Change the practice of the Tate Digital department to support these changes
  • 47. Tate’s digital transformation project’s objectives 2013-14 1. Establish a digital culture 2. Embed digital practice across Tate 3. Embed digital skills across Tate 4. Introduce new transparent production processes and digital governance 5. Operationalise digital disruption 6. Change the practice of the Tate Digital department to support these changes
  • 48. Tate’s digital transformation project’s objectives 2013-14 1. Establish a digital culture 2. Embed digital practice across Tate 3. Embed digital skills across Tate 4. Introduce new transparent production processes and digital governance 5. Operationalise digital disruption 6. Change the practice of the Tate Digital department to support these changes
  • 49. Tate’s digital transformation project’s objectives 2013-14 1. Establish a digital culture 2. Embed digital practice across Tate 3. Embed digital skills across Tate 4. Introduce new transparent production processes and digital governance 5. Operationalise digital disruption 6. Change the practice of the Tate Digital department to support these changes
  • 50. Tate’s digital transformation project’s legacy Creation of a new ‘hub’ department: Tate Digital New digital strategy 2013-15 Shift to user-centred, evidence-based, sustainable approach to digital production New website audience segmentation More mature production management: project brief and digital roadmap Collaborative working practices Changes to the digital governance: Digital Director, Editorial Board