1. The document provides step-by-step instructions for setting up a FAQ user account on Get Satisfaction to allow an organization to post questions and answers. 2. It involves inviting a new employee using a unique email address, setting the role, logging out, accepting the invitation, creating a password, and then posting an initial question and answer. 3. The goal is to have some starter content so that customers initially see helpful information rather than a blank space.

1. Step One

2. 1. Go to the “Invite an employee” section of the “Employees & Roles” page.
2. en, where it asks for an email address, enter an email address that’s different from the one you gave
for your existing user account and click on the green “Invite” bu on. Suggestion: If your email system
supports the username+alias@ naming convention, we recommend using something like the +faq@
email address as shown below.
Step One

3. 1. A er clicking the “Invite” bu on, a window
appears that asks you to enter an “Employee
Name” and “Role”.
2. For “Employee Name,” you might enter Step One
something like “Your Organization FAQ”.
3. For “Role”, you can select either “Employee” or
“Company Admin” (this can be changed later).
4. Click “Send Invitation”

4. IMPORTANT! A er clicking “Send Invitation,” log out of Get Satisfaction! If you don’t log out of
Get Satisfaction, Step 4 on the following slide won’t work correctly….
Step One

5. 1. Check your inbox for the invitation just sent.
2. Open the invitation and click on the link or paste into your browser, as shown below.
Step One

6. If you remembered to log out (!)--as explained in Step ree--you’ll see the screen
where you’re asked to create a password for your new FAQ user account.
Step One

7. A er you create and enter your password, you’re in!
Suggestion: Go to your Account Se ings page and upload a custom graphic to represent
your company’s new FAQ account.
Step One

8. Under the “Account Details” Section, upload your icon and click Save…
Step One

9. Post a question and be the rst to reply. Voila! Your rst FAQ has been created.
Step One

10. By posting a few questions and answers in this way, your rst wave of customers
will no longer see a blank, empty space like this….
Step One

11. Instead, they’ll nd a community already full of helpful information like this…
Step One