This document provides an overview of user experience (UX) design. It defines UX as the process of enhancing customer loyalty by improving usability, ease of use, and the interaction between users and products. Good UX results in users visiting websites more frequently, returning more often, spending more time on sites, increasing sales, and reducing support costs and complaints. The document emphasizes that UX considers the entire user experience, not just the user interface (UI). It lists elements of UX like visual design, content, interactions, navigation, and architecture. The goal of UX is to create products that are easy to use and that delight users.