Knowledge Workers embrace Enterprise Social Collaboration and Networking platforms like IBM Connections. The problem is, that Knowledge Workers are only a small minority in most companies. Many employees will not partici- pate in an Enterprise Social Collaboration platform, either because they are occasional users or because they are intro- verted. Separate platforms for communication and collaboration however cause content overlap and inconsistency, attention fragmentation and governance problems. With more than one Intranet platform it is practically impossible to create a ‘Single Point of Truth’. XCC adds structure to IBM Connections and makes it thus easily consumable for new, occasional and unexperienced employees. With this IBM Connections extension it is easy to create and enable use cases for all types of users, e.g. internal communications, blue collar workers, common staff, community managers, department managers, senior managers, customers and partners. It lowers participation barriers and activates the employee base. In short: XCC helps you to get the most out of IBM Connections.

1. IT Managers
SI-1544
Get the most out of IBM Connections with
XCC – Web Content & Custom Apps Extension
Arey Zargham & John Merlino, Tufts Health Plan
Felix Binsack, TIMETOACT GROUP
T. Scott Rogers, IBM Enterprise Social Solutions
Juan Esteban Jaramillo, CIO, Grupo Familia S.A.

2. 22
I. Arey Zargham & John Merlino, Tufts Health Plan
Case Study – How XCC compliments IBM Connections
@ Tufts Health Plan
II. Felix Binsack, TIMETOACT GROUP
Intranet Challenges
Get the most out of IBM Connections with XCC
Intranet & Extranet Showcase Demo
III. T. Scott Rogers, IBM Enterprise Social Solutions
IBM Collaboration Services for XCC
IV.Juan Esteban Jaramillo, CIO, Grupo Familia S.A.
IBM Connections Cloud and XCC
Agenda
2

3. 3
Felix Binsack
IBM Champion
Founder & CIO TIMETOACT GROUP
Inventor and Product Manager XCC
felix.binsack@timetoact.de
SI-1544
Get the most out of IBM Connections with
XCC – Web Content & Custom Apps Extension

4. 4
Introduction Internal
Communication & Collaboration 5
Intranet Challenges & Pitfalls 14
Get the Most out of IBM Connections 34
Case Study – Tufts Health Plan Intranet 42
24 Ways to Enhance IBM Connections with XCC
Integrate Communications 70
Engage Employees 83
Integrate Applications 90
Simplify IT 100
Summary Value Proposition 106
Customer Statements 109
IBM Software Services 115
Case Study – Familia Group 117
Getting Started 120
Sample Layouts 127
Technical Information 133
About TIMETOACT 145
Agenda

5. 5
Internal Communications
and Collaboration
Introduction

6. 66
Hundreds of Projects working with Internal
Communications and Marketing Departments
Enhancing Internal Communications with Collaboration
and Custom Applications
We Have Lots of Intra- & Extranet Experience
6

7. 77
They “own” the Intranet for the last 15 years
Have lots of valuable content
Content must be approved
Content is of high quality & reliability
Bring lots of potential to an integrated Intranet
Can benefit hugely from collaboration
We have worked with Internal Communications…
7

8. 88
We have worked with Knowledge Managers
Work on multiple projects
Have and utilize large networks
Develop ideas and exchange opinions
Share public if they can
Work out loud
Embrace Enterprise Collaboration
8

9. 9
Intranet Expectations differ…
„Employees have to be aware of our
priorities, strategy, values and important
news. Everything important must be
published on my platform. I do not care
about social as long as employees do not use
it as a propaganda platform. My content
needs to look great.“
„I do not care about the constant self praise.
I need Enterprise Social Software to get my
work done and stay in touch with my peers.
Social is great to develop ideas and exchange
opinions. My content must be created fast
and easy.“
Internal
Communications
Knowledge
Worker

10. 10
Pretty and
colorful
Functional
and
integrated
Internal Communications Enterprise Collaboration

11. 11
Comms Pro Community Manager

12. 12
Internal Communications Knowledge Workers
Top-Down Communication  Peer-To-Peer Collaboration
Stagnating  Rapidly Growing
Top Down / 1:n Communication  Bottom Up / n:n Communication
Approved Content / Binding Directives  Unofficial Content
Communication of Mgn. Ideas and Opinions  Formation of Ideas and Opinions
Important Information stays on Top  Popular Information stays on Top
Dedicated Authors with Intense Training  User Generated Content (without Training)
Pixel Perfect Layout  Form Follows Function
Set as default Homepage by Policy  Set as default Homepage by Employee
"Management’s Intranet”  ”Employee’s Intranet”
The Antipodes
of any Intranet!
Enterprise
Social Software
Web
Content
Mgn.

13. 13
Enterprise Social
Software
Internal
Communi-
cations
A Company’s Intranet is Like a Brain – Integration Matters

14. 14
Challenges
& Pitfalls
Common and Typical Intranet

15. 15
Using an Internet CMS
for the Intranet
Intranet Challenges & Pitfalls

16. 1616
Using an Internet CMS for the Intranet
Web Content Management Systems are made for the
Internet. That’s where the money is. Typical focus:
Pixel Perfect Layout, Asset Management, Approval
Workflows…
Multisite Management, Commerce Support / Conversion
Optimization
(Analytics, Campaign & Lead Management, Targeting)
These features are mostly irrelevant in the Intranet and just
increase cost and complexity.
16
The Sad Story of the Intranet
A modern tragedy experienced by companies around the world

17. 1717
Using an Internet CMS for the Intranet
Web Content Management Systems are too complicated for
occasional users from LOB
Poor LOB Adoption
Outdated Content
Web CMS market size for Intranet shrinks, grows rapidly for
the Internet. In 3-5 Web CMS Intranet will be a separate
market or vanish.
17
The Sad Story of the Intranet
A modern tragedy experienced by companies around the world

18. 18
Focus on
Communication
Intranet Challenges & Pitfalls

19. 1919
Inefficient collaboration with mail and file servers
All knowledge locked up in mail- and file-servers
No expert identification
No employee participation
No informal learning
Not appealing to young employees accustomed to social
media
Focus on Communication
Internal
Communi-
cations
19

20. 20
Focus on
Collaboration
Intranet Challenges & Pitfalls

21. 2121
Difficult to communicate the organization’s priorities,
strategy, values.
Difficulty to distinguish opinions and ideas from binding /
formal information and directives.
Difficulty to identify important information.
No structure, everything sorted
by last update / popularity.
Focus on Collaboration
Peer-To-Peer
Collaboration
21

22. 2222
Knowledge Workers are only a small minority in most
companies
Introverted People are not comfortable exposing themselves
Without a broad lobby Social Intranet projects are often
delayed
Social Intranet can not be sustained by Knowledge Workers
alone
Focus on Collaboration
22

23. 23
Side-By-Side
Communication
and Collaboration
Intranet Challenges & Pitfalls

24. 24
How should managers
communicate, as themselves
(“Mike the Manager”)
or through Internal Communications
(“the Manager Mike”)?
Where should employees look for
content? On the Web CMS based
Intranet or in IBM Connections?
Side-By-Side Communication
and Collaboration

25. 2525
Content Fragmentation
Some managers choose to
communicate as themselves using
the collaboration platform
(“Mike the Manager”)
Some managers choose to
communicate thru internal
communications using the Web CMS
(”The Manager Mike”)
Side-By-Side Communication and Collaboration
Attention Fragmentation
Some users refrain from the
internal communications /
web CMS based Intranet
(“I do not need propaganda”)
Some users refrain from the
collaborative platform
(“If it is important it will be
published by Internal
Communications”)
25

26. 2626
User Challenges
Employees have to search
the Web CMS based Intranet
and the Collaborative / Enterprise
Social Software platform
Employees need to distinguish
between
Official / Unofficial Content
Content from Business Unit run by
“Mike the Manager” and Content
from Business Unit run by “The
Manager Mike”
Side-By-Side Communication and Collaboration
Content Overlap, Redundancy
and Inconsistency
Ideas are developed in
collaborative platform, need
to be republished on
communication platform
Some content is inevitably
going to be stored in different
versions in both platforms
26

27. 2727
Government Challenges
Internal Communications defines “their” Web CMS based as
the mandatory default homepage
Content Policy: All binding and relevant content from ESS in
Web CMS
Side-By-Side Communication and Collaboration
27

28. 28
With more than one
platform there
CAN NOT be
a Single Point of Truth
Side-By-Side Communication and Collaboration

29. 29
Enhancing
Communication
with Collaboration
Intranet Challenges & Pitfalls

30. 3030
For enhanced Web CMS:
Insufficient capabilities
Activity Stream / Social
capabilities / Enterprise
collaboration missing.
For integrated platforms: Inconsistent
UI
Users must leave communication
homepage for collaboration.
Content fragmentation, overlap,
redundancy and inconsistency,
governance problems.
Enhancing Communication with Collaboration
Insufficient collaboration
Collaboration integrated
into communication will
never reach critical mass to
become self sustaining.
Intranet 2.0 based on user
generated content /
Enterprise 2.0 will not be
achieved.
30

31. 31
Intranet
Strategies
We Evaluated

32. 32
Integrate
Communication
into
Collaboration
Enhance
Communication
with Collaboration
Focus on
Collaboration
Share
Focus on Internal
Communications
Know
We Evaluated Intranet Strategies
Side-By-Side
Communication
and Collaboration
Share
Know

33. 3333
No content overlap, redundancy, inconsistency
Social software is more popular with employees
User generated content grows much faster then
centrally managed content
Integrate Communication into Collaboration
33

34. 34
Get The Most
out of
IBM Connections
We Have a Mission

35. 35
How ?
Get The Most Out of IBM Connections

36. 36
Know Share Do
Custom
Applications
Application
Integration
Social
Collaboration
Enterprise
Social Network
Internal
Communications
Web Content
Management
Integrated Intranet / Digital Workplace
Information Technology

37. 37
I. Integrate Communications
II. Engage Employees
III. Integrate Applications
IV. Simplify IT
Get The Most Out of IBM Connections

38. 38
24 Ways
to Enhance IBM Connections
with XCC – Web Content
& Custom Apps Extension
Absolutely Not Over Promising, See Our

39. 39
24 Ways to Enhance IBM Connections with XCC
Employee
Magazine
Top
Managers
Chairman’s
Office
Internal
Communications
Engage
Employees
Business
Units
Branding
& Design
Personalization
& Targeting
Employee
Relations
Single Point
of Truth
Integrate Communications
Usage &
Adoption
Community
Managers
New User
Onboarding
Curate
Content
Enhance Collaboration
Application
Integration
Customers
& Partners
Forms, Lists and
Workflows
Tools
Menu
Custom
Apps
Integrate Applications
IT ManagersIntranet as
a Service
Anonymous
Users
Mobile
Users
CFOs
Simplify IT

40. 40
24 Ways to Enhance IBM Connections with XCC
I. Integrate Communications
1. Internal Communications
2. Engage Employees
3. Branding & Design
4. Business Unit Communication
5. Management Communication
6. Chairmen’s Office Communication
7. Employee Magazine
8. Employee Relations
9. Personalization & Targeting
10. Create a Single Point of Truth
II. Enhance Collaboration
11. Usage & Adoption
12. Curate Content
13. Community Managers
14. Onboarding Wizard
III. Integrate Applications
15. Custom Applications
16. Build Custom Widgets
17. Tools Menu
18. Forms, Lists and Workflows
19. Extranet for Customers & Partners
IV. Simplify IT
20. Mobile Device Users
21. Anonymous Users
22. Intranet as a Service
23. Reduce Complexity and Costs
24. Accelerate Development
& Deployment

41. 41
Social Intranet Show Case

42. SI-1544 - Get the most out of IBM
Connections with XCC – Web
Content & Custom Apps Extension
Arey Zargham/John Merlino

43. Introduction
Arey Zargham/John Merlino, Senior Technical Leads
Tufts Health Plan
43

44. • Grass roots effort
• Early success
• Good selling points
• News is spreading
• Some setbacks
• Familiar ways
IBM Connections, XCC and Tufts Health Plan

45. • Shifting gears
• Customizations
• XCC
• Adoption going back up
• Personalization
• Getting the most out of IBM Connections
IBM Connections, XCC and Tufts Health Plan

46. • Build a culture of sharing and collaboration
• Be informed of news & events
• Work Efficiently
• Network with others
• Voice your opinions
• Access curated content
Tufts Health Plan Intranet Page

48. Simple steps to create a page using XCC

56. • Department leads share vision and set direction
 Increase productivity
 Access to latest content
 Relevant information displayed on one page to different audience
• Move conversations out of email into team communities
Aggregated Content – my Department page

61. • Use of Wikis to share best practices
• Capture undocumented knowledge
 Comments / Forums
• Central location to store guidelines and
regulations
Support Community

66. • Promote self-support communities
• Reference materials tips and tricks, how to's, sample code,
etc.
• Define expectations based on personalized rules and
guidelines
Successful Onboarding Initiative

69. Thank you

70. 70
Integrate
Communications
Use Cases 1 - 10

71. Internal Communications can use
a special community to create and
manage heir content and publish
it on XCC based Intranet home
and landing pages. XCC pages can
be set up and customized easily,
using a set of grid templates and
choosing from almost 60 widgets.
Internal Communications can set up and maintain a navigation
between the XCC pages, providing employees with an intuitive
user experience for surfing the organization.
Design a Personalized Intranet, Create and Publish Content
Internal
Communications
1

72. With XCC, Internal Communications can
turn the typical one way communication
into a real dialog with the employees. Here
are some examples:
Enable employees to like and comment
on all available information.
Bring specific forum discussions and / or
ideas to the employees’ attention with
prominently placed widgets on the
Intranet homepage.
Listen to and Respond to Employees
Engage
Employees
2

73. Observe and analyze the employee base
sentiment through comments and
questionnaires.
Engage employees with a picture competition,
for example ask employees to upload their
pictures with the new company logo and let all
employees vote on the best pictures.
With XCC Communication and Collaboration are
either on the same page or available with just one
click.
Listen to and Respond to Employees
Engage
Employees
2 See video: http://youtu.be/Fg-eh1zHg6Q

74. XCC is built with the latest Internet technology such as Bootstrap,
Fontawesome, IndexDB, JQueryUI and RequireJS.
With standard CSS knowledge
it is possible to adopt the
design of the XCC pages to
match corporate identity and
design guidelines.
Business divisions can have
their individual CI.
Branding, Corporate Identity & User Interface
Branding
&
Design
3 See presentation: http://slideshare.net/timetoact/xcc-layoutoptions

75. XCC makes it much easier for
divisions, branches, departments
and locations to create and maintain
their own landing page on the
Intranet than any traditional Web
Content Management System.
Almost all Web Content
Management Systems are built and
optimized for the Internet and are
far too complicated for occasional
Intranet users. IBM Connections is
much simpler to use. Any employee
can create a blog post or edit a wiki
page without any special training.
Create and Maintain Landing Pages
Business Unit
Communication
4
Intranet
Homepage
(personalized
& targeted)SU1
BU1 BU2
SU2
SU1 SU 2 SU 3 SU 4
BU1 BU 2 BU 3 BU 4
Portal or
Web CMS
based
Intranet
Homepage

76. With traditional web CMS, Internal Communications is mostly unable
to effectively delegate the maintenance of the long tail of the
departmental web pages.
With XCC on the other hand, Internal Communications are able to set
up a departmental page, include it in a divisional or in the global
navigation and assign maintenance very effectively to managers or
assistants of that respective business unit.
Create and Maintain Landing Pages
Business Unit
Communication
4

77. With XCC, top managers have a choice:
Either they allow Internal Communications
to rephrase and publish content on their
behalf or they create and publish content
directly and just ask Internal Communication
to direct attention to their post with a
prominent placing on the Intranet home
page.
This way, top managers can engage in a
more personal way with the employees and
still get the attention they deserve.
Communicate Authentically and Effective
Management
Communication
5

78. With XCC, it is easy to set up a special page allowing a company’s
chairman to interact with the employee base:
Introduce the chairman with his bio and an interview. Publish the
chairman’s latest ideas, priorities and thoughts prominently. Allow
employees to discuss issues, provide ideas and have the chairman’s
office help the chairman with the workload.
Engage with Employee Base
Chairman‘s
Office
6

79. With XCC, Internal Communications can create an online
representation of a printed employee magazine – either as the
printed magazine appearing periodically or in continued delivery
form.
The online representation
of course adds value to
the printed magazine, as
it provides a feedback
channel for employees.
Online Edition of a Print Magazine
Employee
Magazine
7

80. With XCC, Employee Relations managers
are able to document and maintain
guidelines and rules and make them easily
accessible to employees as part of the
Intranet.
Guidelines specific to a business unit or
location can be published on the
respective landing page only. Via the
employees’ comments the guidelines and
rules can be constantly improved and
honed.
Document Guidelines and Rules
Employee
Relations
8

81. XCC admins are able to target users
with content specific to their
interests, according to their inherited
LDAP attributes like
Business Unit,
Country,
Location or
Management Level
Users can personalize their experience by setting their individual
preferences. Personalization and Targeting both work on an XCC
page and on a widget level.
Personalization & Targeting
Personalization
& Targeting
9 See presentation: http://slideshare.net/timetoact/xcc-personalization

82. Using separate platforms for Internal
Communications and Collaboration
confronts authors and users with difficult
choices:
Where are they supposed to publish and where should they search
for content? Some managers will choose to communicate through
the Web CMS based Intranet website, while others will choose to
communicate through the collaboration platform.
Content overlap, redundancy, inconsistency and governance
problems are the inevitable consequence of multiple platforms
on the Intranet.
With more than one platform, it is practically impossible to create a
Single Point of Truth.
Information Architecture
Create a Single
Point of Truth
10

83. Enhance
Collaboration
Use Cases 11 - 14

84. XCC provides many ways to consume, contribute to and maintain the
Intranet. The structure is most important for new employees,
occasional users and silver surfers.
The threshold to contribution with liking and commenting is very low.
Liking, comments and content creation all appear in the activity
stream and thus secure a high awareness.
The content creation and maintenance is much easier than with
traditional Web Content Management Systems. Delegation to line of
business is very effective.
When each business unit has one person in charge of maintaining its
landing page as part of the Intranet, then each business unit
automatically has one IBM Connections power user.
Increase Intranet Usage & Adoption
Usage &
Adoption
11

85. With XCC Intranet usage typically increases by 100 percent and more.
Increase Intranet Usage & Adoption
Usage &
Adoption
11
Consumer Contributor Moderator Internal
Communications
Knowledge
Worker

86. Not only can Internal Communications create and publish content
with XCC (as with any other Web Content Management System), they
can also curate content.
In other words: Internal Communications can select an employee's
blog post and publish it prominently on the Intranet home page or on
the landing page of a business unit or location, and thus recognize
and reward the employee’s contribution.
Curate Content
Curate Content
12 See video: http://youtu.be/RbqZ6Ukq93c

87. XCC enables community
managers to easily create,
customize and maintain
landing pages for their
community.
They can choose a
predefined layout from a
variety of templates and
arrange the most important
content according to their
preferences. They can also
include content from sub
communities or other
relevant communities at
will.
Design and Maintain Community Landing Pages
Community
Managers
13

88. Files and links in widgets can be individually
selected and sorted. Introductory information
and important posts can be published in a
fixed position.
Introduce the community team by their role,
using the People Selector widget. Display all
events from the main and the sub
communities with the Event Calendar widget.
Interactive elements help driving user
engagement. Community landing pages can
either stick to the community navigation or
cover the whole width and replace the original
community navigation.
Design and Maintain Community Landing Pages
Community
Managers
13 See video: http://youtu.be/fPksMAuJ2SE

89. XCC makes it easy to create an onboarding wizard that acquaints new
IBM Connections users with a step by step guided tour.
Let the employees know why the company invests in a Social Intranet,
what is in it for them and how they can use it. The acceptance of the
Intranet guidelines and the enrollment progress can be documented.
Onboard New Employees with a Wizard
New User
Onboarding
14 See video: http://youtu.be/Kc7qqVzQG9U

90. Integrate
Applications
Use Cases 15 - 19

91. XCC provides the iFrame, the HTML and the Clipping widget.
The iFrame widget supports either retrieval through the user or
through the server. The HTML widget has an integrated CSS, HTML,
JSON and JavaScript editor, which supports direct code editing
without copying the code to and from an external application.
The HTML widget is able to post and process REST calls from other
applications and display the results in a custom format. Via the
integrated JavaScript Event Handler Framework, widgets can
communicate with each other (e.g. a CRM widget “talking” to a
ERP widget).
Integrate Legacy Apps
Custom
Applications
15

92. The Clipping widget supports users without developer skills in
integrating parts of other websites into their own XCC page. The
Clipping widget can either use crop marks or CSS marks to select
relevant content.
Integrate Legacy Apps
Custom
Applications
15 See video: http://youtu.be/GMvT-fUBg1g

93. Application Developers are able to create their custom widgets and
make it very easy for their authors to integrate content or
functionalities from other applications.
We have plans to build widgets that allow selection and display
content from any Notes database. Application developers can share
and exchange their custom widgets with other customers.
Custom Widgets with XCC API
Build
Custom
Widgets
16 See presentation: http://slideshare.net/timetoact/xcc-api

94. Keep most frequented and relevant tools readily available in a fly-out
page throughout XCC and IBM Connections. The fly-out page can
contain any widget.
Examples are:
people search
emergency help
time tracking
application
weather forecast
company stock
Links
Intranet
preferences
Tools Menu Always Available
Tools Menu
17

95. Forms Experience Builder (FEB) Widgets
Forms, Lists
& Workflows
18
The IBM Forms Experience Builder (FEB) enables line of business users
to create web forms applications for stand-alone use or for customer
and employee websites. Non-technical users are able to create
sophisticated web applications complete with forms, database,
reports, security, notifications and more.
FEB is a rapid application development platform and as such an
browser based alternative to Domino applications.
TIMETOACT develops two a FEB widgets as an extension to XCC that
allow embedding FEB Forms and display and edit FEB Data.
See FEB video: https://youtu.be/9TbqkRROars

96. Forms Experience Builder (FEB) Widgets
Forms, Lists
& Workflows
18
FEB – Form Widget
Embed FEB Forms
Select Form
(from all Forms the
user has access to)
Select Height
Select Privacy
Anonymous
(e.g for Complaints / Whistleblower Forms)
Authenticated
(will pass users profile data to forms)
View & Use Forms
View & Submit Form
View Resultpage
("Thank You"Page, Forms Responses, New Form)

97. Forms Experience Builder (FEB) Widgets
Forms, Lists
& Workflows
18
FEB Data Widget
Select Layout
(Grid, List, Table)
Map Data Fields to
Layout Fields
Define Actions
(Create, Edit, Delete)
Format Layout and
Fields with Custom
CSS

98. Forms Experience Builder (FEB) Widgets
Forms, Lists
& Workflows
18
The capability to edit &
delete data records with the
FEB Data Widget is a real
breakthrough that allows a
complete new set of
applications.
IBM Connections with XCC
and FEB make a beautifully
integrated Digital Workplace.

99. Create a Branded and Simplified Experience
Extranet for
Customers
& Partners
19
With XCC, it is possible to create and customize a landing page for
external users. The landing page could provide introductory
information and reduce or limit complexity to the required
functionality.
Of course, the resulting
Extranet can be branded
in the corporate design.
Create and maintain
content once, use it in
the Intranet and Extranet.

100. Simplify IT
Use Cases 20 - 24

101. The entire Intranet is accessible
with the IBM Connections Android
and iOS apps.
XCC uses the latest Bootstrap
templates and is responsive too.
No project required.
Participate on the Intranet from Mobile Devices
Mobile
Users
20 See video: youtu.be/jv4CrO4DQHE

102. Provide a read only access to selected Intranet content, of course with
your company’s distinctive corporate design.
Anonymous access is restricted
to reading only (no comments, no likes etc.)
to XCC pages that have been explicitly been by Web Masters
marked as “Available to Anonymous Access”
to IBM Connections Content from public and moderated
communities. Content from restricted communities will never be
exposed to anonymous access.
And the website is fully responsive too.
Information Access
Anonymous
Users
21

103. XCC is available for both IBM Connections on premises and as a
service for IBM Connections Cloud.
On premises or cloud: initial setup can be achieved in less than an
hour.
On-Premises and Cloud
Intranet as a
Service
22 See presentation: slideshare.net/timetoact/xcc-cloud

104. Eliminate Web CMS costs for
Selection
Purchase
Implementation
Integration
Training
Running
another platform besides IBM Connections.
Reduce Costs
Chief
Financial
Officers
23

105. XCC dramatically reduces Intranet complexity, as it eliminates the need
for an extra Web Content Management or Application Integration
platform and meets all requirements for platform integration.
User interface integration
Activity stream integration
@Mention Integration
full text search integration
single sign on
and much more
are given, no projects required.
Update Intranet layout, templates and landing pages in a test bed
without having to set up a separate test environment.
Reduce Complexity – Accelerate Development & Deployment
IT Managers
24

106. 106
Summary
Get The Most Out of IBM Connections

107. 107
All Employees Benefit From Use Cases of IBM Connections and XCC
Knowledge
Worker
Senior
Manager
Internal
Communi-
cations
Community
& Department
Manager
Common Staff
& Traditional
Manager
Blue Collar
Worker
Customers
& Partners
Benefits from
increased adoption
and collaboration.
Use Intranet
Mobile Experience.
Get attention thru
curation.
Get attention,
ccommunicate
directly with high
authenticity.
Increase
awareness for
internal
communications.
Effectively
delegate content
creation and
maintenance to
LOB. Curate
Content from LOB.
Listen to and
engage employees.
Easily maintain
landing pages for
business, service
units and
communities.
Benefit from
integrated Intranet
with collaboration,
content and
integrated apps.
Retrieve Intranet
content without
authentication.
Easy interface for
applications,
content and
collaboration.

108. 108
XCC is an extension for IBM Connections
On-Premises and Cloud.
XCC enhances IBM Connections with classic
Web Content Management and Application
Integration capabilities.
XCC leverages and utilizes IBM Connections for
authentication, authorization, content storage,
content approval, search, notification etc.
With XCC it is easy to find use cases for all employees, not just for knowledge workers.
XCC brings structure to IBM Connections.
With one employee in each department maintaining the departments landing page with
XCC companies have one IBM Connections power user and promoter in each department.
XCC dramatically increases IBM Connections utilization and ROI.
Summary

109. 109
Customer
Statements
Get The Most Out of IBM Connections

110. 110
IT Managers
What our Customers Say:
„XCC brings internal communication
to a whole new level. It helps
increase users‘ awareness about
company life and improves the onboarding process for
our new employees.“
Marcin Kasa, Axxiome Group
„In an off-time minute (during a
break) I installed XCC in our
Acceptation Environment.
Everything went smooth, no problems during the
installation…“
R. Angioni, Saxion, University of Applied Sciences, Netherlands
„We created
an ideal
information architecture that
seamlessly integrates internal
communications and
collaboration in an hybrid
Intranet.
Our new Intranet has been
perceived very well by our
employees.“
Mandfred Meindl, Manager Intranet
& Online Marketing, VAUDE Sport GmbH
& Co. KG

111. 111
IT Managers
What our Customers Say:
„With IBM Connections and XCC we
can create a more agile Intranet.“
Arey Zargham & John Merlino, Tufts Health Plan
„XCC revolutionizes our Intranet entirely! Now, relevant
content can be populated completely intuititve within
seconds and is globally accessible. It is a real
innovation.“
Eva Martinez, Lapp Holding AG
„This innovative solution brings
additional value to an IBM
Connections environment,
allowing our customers to
elegantly integrate their internal
communication content into
their social business platform.
IBM and TIMETOACT together,
a partnership to accelerate
social business.“
Jason Roy Gary,
CTO, IBM Social
Software Foundation
„Information and collaboration platforms are perfectly
integrated into a user-friendly and powerful Intranet.“
Retail Customer, Germany

112. 112
IT Managers
What our Customers Say:
„After only 90 minutes training even
our IT laymen were able to create
great landing pages for their departments. That‘s
absolutely incredible!“
Alexander Ramseger, Berge & Meer Touristik GmbH
„XCC has transformed IBM
Connections into a complete
Intranet environment. With XCC we
are able to combine the social features of IBM
Connections with the functionalities and look & feel of
an Intranet.“
Sander Zwart, ilionx
„In order for Pilz
Connections to
succeed, it was
important to offer all employees
simple and clear first steps into
the world of social business.
The TIMETOACT solution
enabled us to avoid reservations
and acquaint users with the
concept of knowledge
management.“
Jürgen Fischer,
Pilz GmbH & Co. KG

113. 113
IT Managers
What our Customers Say:
„With XCC the launch of IBM Connections was much
more effective. XCC has increased acceptance of our
Intranet and is an indispensable tool for us.“
Carolin Strunk & Stefan Schindlbeck,
Ostdeutscher Sparkassenverband
„XCC is a congenial extension of
IBM Connections, which increases
user acceptance substantially.“
Wolfgang Ponesch,
Raiffeisenbank Bregenz
„Employees do not have to go
anywhere else. Everything is in
one place.“
US Government Customer
„XCC is the perfect compliment for IBM Connections,
this solution made the project possible and we are
really happy with the results so far. It is really easy to
customize with almost no technical skills required.”
Santiago Suarez Mesa,
GRUPO FAMILIA

114. 114
IT Managers
What our Customers Say:
„We have never been
able to evaluate any
product as fast as XCC.“
Georg Probst,
Lantal Textiles AG
„There is a huge gap from the
traditional Intranet to a modern
social Intranet. XCC is the bridge between them: It
makes the shift more comfortable for the employees.“
Sven Bradtke & Henning Müller, Sparkasse Rostock
XCC customer case studies:
http://connections-apps.com/product/xcc-web-content-custom-apps-for-ibm-connections/#customers
Do you want to know more? Most of our customers are willing to talk to potential customers.
Just ask us and we set you up for private conversation.

115. T. Scott Rogers
Consultant
IBM Enterprise Social Solutions
Littleton, MA, USA
Phone: +1-508-958-8317
scottrogers@us.ibm.com
IBM Enterprise Social Solutions

116. Implementation
IBM will install TIMETOACT XCC into your environment and validate the basic functionality
Information Architecture Workshop
IBM will guide you through a workshop to review the XCC capabilities, align them to your
communications needs, and build the plan for your pages and content
Configuration
IBM will configure the elements identified in the workshop and validate the XCC capabilities
with your staff
Knowledge Transfer Session
IBM will conduct a final workshop to review the configuration, define your steps, and close
out the project
Duration = 1 week
IBM Collaboration Services for TIMETOACT

117. Juan Esteban Jaramillo
Gerente Tecnologia de Informacion (CIO)
Grupo Familia S.A.
117

118. 2.300 users in South America
XCC running in Private Cloud
UI Customization
Personalization
Custom Widget with Video Integration
Project Launch to Intranet Launch in less then 4 Weeks
Case Study – Winning with Connections Cloud and XCC
“XCC is the perfect compliment for
IBM Connections, this solution made
the project possible and we are
really happy with the results so far.
It is really easy to customize with
almost no technical skills required”
Santiago Suarez Mesa - Grupo Familia

119. Integration of Communication
and Collaboration was reason
to choose IBM Connections
Cloud & XCC
Grupo Familia created the
custom Layout without help
from TIMETOACT
Grupo Familia Intranet based on IBM Connections Cloud & XCC
119

120. 120
Get Started
with XCC
Appendix

121. 121
1. Download XCC
https://greenhouse.lotus.com/communities/community/XCC
2. Install XCC
Less then 60 minutes
3. Test & Customize XCC
XCC now runs in Stealth Mode, i.e. is not visible to users.
XCC can therefore be installed, tested and customized in the
production environment without any interference with users.
Create and customize your first XCC pages
Customize Layout
Make XCC visible to all users, add new home button to CNX,
set XCC as CNX homepage
Get Started – XCC for IBM Connections On-Prem

122. 122
Intranet
as a
Service
XCC is now available as a true Multi Tenant
SaaS Offering.
Easy setup with a guided
Self Service
Available on a per user / per month basis
Single Sign On with IBM Connections Cloud
Extends IBM Connections Cloud to a complete
and deeply integrated Intranet
XCC Cloud is hosted on IBM Bluemix US and UK
Get Started – XCC Cloud for IBM Connections Cloud

123. 123
XCC Partners

124. 124
Demo
Showcase
Technical
Implementation
Budget
Intranet
Performance
Intranet
Strategic
Social Intranet
1 Day 1 Day 4-6 Days 8-12 Days > 15 Days
UI Customization, Demo Content ✔
XCC Installation ✔ ✔ ✔ ✔
Webmaster Enablement ✔ ✔ ✔ ✔
Design Concept, UI Customization ✔ ✔ ✔
Information Architecture Consulting ✔ ✔
Internal Communications
& LOB Coaching
✔ ✔
Governance, Guidelines, Templates ✔
Profile Customization & Personalization ✔
Multisite Concept Implementation ✔
Legacy App Integration ✔
Content Migration ✔
TIMETOACT Professional Services for XCC

125. 125
TIMETOACT Social Intranet Roadmap
Enablement
& Training
Internal
Marketing
LOB Apps
& Use Cases
Custom Apps
Development
Conception
& UX Design
Requirement
Analysis
IBM Connections
Implementation
Prototyping
& Validation
3rd Party
Apps
Governance
& Guidelines
5 6 7
Kickoff &
Strategy
1 4
IBM Connections
Platform Family
2 3 8
IBM CNX & XCC
Customization
Updates &
Support
Managed
Services
BusinessTechnical

126. 126
Felix Binsack
XCC Product Idea & Sponsor
+49 221 97343-10
felix.binsack@timetoact.de
Babett Schäfer
Consultant
+ 49 221 97343-38
babett.schaefer@timetoact.de
Philipp van den Boom
XCC Inside Sales
+ 49 221 97343-66
Philipp.vandenBoom@timetoact.de
Call or Mail us for Questions!
Otto Foerg
Consultant
+49-89-38408529
otto.foerg@edcom.de
Jan Hendrik Groene
Consultant
+49-89-3840850
jan.groene@edcom.de
Support Hotline
xcc-support@timetoact.de
+ 49 221 97343-53

127. 127
Sample Layouts
Appendix

128. 128128
Colorful layout
Creative elements
Layout Sample with Individual Widget Style
128

129. 129129
Large Pictures with white
text in an dark textbox
Layout Sample Large Visuals
129

130. 130130
Left hand navigation
Large background image
Slightly transparent widgets
Layout Sample with Background Image
130

131. 131131
Single new entry in IBM
Connections main navigation
Personalized & targeted
landing page as top entry
Links to all relevant landing
pages, maintained with IBM
Connections / XCC
XCC based Landing Pages
IBM Communities with XCC
customized home page
IBM Communities without
customization
Any URL
Layout Sample “Mega Drop Down”
131

132. 132132
“News of the Day” next to
the activity stream
Layout Sample with enhanced Activity Stream
132

133. 133
Technical Information
Appendix

134. 134134
Application On-Premises Architecture
Connections Services
Blogs
Comunities
Files
Wikis
Profiles
Bookmarks
Activities
Forums
Search
Activity Stream
Boards
...
XCC
Pages
Personalization
File Upload
Layout
Grids
Access Rights
Widgets
XCC4Comm
Anonymous
Localization
Flyout
Mobile
ClientJ2EEContainerStorage
CNX
DB
XCC
DB
RESTAPI
Browser
134

135. 135135
XCC Cloud for IBM Connections Cloud Application Architecture
Connections Services
Blogs
Comunities
Files
Wikis
Profiles
Bookmarks
Activities
Forums
Search
Activity Stream
Boards
...
XCC
Cloud
Personalization
File Upload
Layout
Grids
Access Rights
Widgets
Mobile
Localization
ClientIBMCloud
XCC
DB
RESTAPI
J2EEContainer
IBMSBT
Storage
Storage
CNX
DB
Browser
135

136. 136
Our Development Landscape
IBM Connections: 4.5
IBM Connections: 5.0
Local Clone
of Repository
IBM Connections: 5.5
Eclipse
IDE
Jazz
SCM
Jazz
CI Server
IBM Bluemix
Maven (incl. Grunt)
Manage
Test
Pull
Checkout
Commit
Push
Clone
Fetch
Build and TestManage HostsDevelop

137. 137
Use IBM Connections with the XCC Web Content Management Extension as the only
platform for personalized corporate Intranet homepage with landing pages for business
units, service units, and large communities.
Using IBM Connections and XCC as corporate Intranet
XCC
Personalized
Corporate
Intranet
Homepage
SU1
BU1 BU2
SU2

138. 138
Very large companies with large internal
communication departments or specific
integration requirements might keep their
intranet homepage on a dedicated Web
CMS or Portal
XCC is used for landing pages for Business
Units, Service Units or
IBM Connections Communities
Landing pages are available thru
conventional Intranet and IBM Connections
top navigation
Integrating XCC with a Conventional Intranet
Portal or
Web CMS
based
Intranet
Homepage
SU1 SU 2 SU 3 SU 4
BU1 BU 2 BU 3 BU 4

139. 139
Frank Adams
I am…
(passive personalization, targeting
profile attribute inherited from LDAP)
• German Employee
• Business Unit 1
• Location A
I prefer…
(active personalization,
profile attribute set by personal preferences)
• Subject ABC
• Subject GHJ
My Connections…
• My Communities
• My Files
Personalization & Targeting
Navigation (German)
Links
(personalized &
aggregated)
Business Unit 1
News
Location A
News
My Files
My Events
(personalized, aggregated)
Static Content
(e.g. Hotline)
Clipping Widget
(e.g. Stock
Quote)
Corporate Top News (in German)
(personalized, aggregated)
My Special Interest
Subject ABC
Subject GHJ
My
Communities
ACME Germany Homepage

140. 140
Develop or Relaunch your Intranet without a development system
In Place Development
New Intranet Development Intranet Relaunch Development
Create XCC pages, create and assign
Content, CSS and JS
Modify CNX Navigation to launch Intranet
Create XCC pages, create and assign
Content, CSS and JS
Replace current XCC landing page with
new landing page

141. 141
08.2012 Release 1.0
for Connections 3.0
05.2013 Release 2.0 Beta
(Limited Availability)
Connections 4.0
Activity Stream on Homepage
10.-12.2013 Release 2.0 - 2.03
(General Availability)
Connections 4.0 & 4.5
Personalization
Improvements & Bug fixes
Performance Increases
Personalization
01.-02.2014 Release 3.0 - 3.02
Improvements & Bug fixes
New Widgets
Mobile
Grid Layout
03.2014 Release 4.0
Extended Page Management
Capabilities
UI & Performance Improvements
04.2014 Release 4.1
Atom & RSS Feed Widgets
List and Overview News Widgets
People Finder Widget
Breadcrumb Path & Navigation
Multilingualism
08.2014 Release 5.0
IBM Connections 5 Support
Ideation-Blog Widget
Picture Widget
Import and Export of XCC page
XCC uses database to store your
settings
10.2014 Release 6.0
Forum Widget
People Birthday Widget
People Selector Widget
Personalized Home Page
Custom JavaScript
Picture Slider in Embedded
Experience
Item Count Editor / Paging
12.2014 Release 7.0
Suggestions Widget
Profile Completion Widget
Intranet Preferences Widget
Popular Content Widget
Many more…
03.2015 Release 8.0
XCC for IBM Connections Cloud
XCC for Communities
XCC for Anonymous Users
News Aggregation
Saved Search
XCC 1.0 – 8.0 Release History (2012 – 2015)

142. 142
07.2015 Release 9.0
XCC FlyOut Page
XCC for IBM Connections Cloud
Gallery Widget
Community Overview Widget
Custom Widget API
Client-Side-Caching
12.2015 Release 10
Custom Grids
Access Restrictions for XCC Pages
Business Cards in XCC Pages
Integrated Code Editor
Clipping Widget
Community Description Widget
Pinned Files Widget
My Links Widget
Tag Cloud Widget
IBM Connections 5.5 Compability
02.2016 Release 11 (planned)
Advanced Personalization with
Boolean Operators
Improvements…
XCC 9.0 - 11. Release History (2015 – 2016)
8 – 12 Weeks Release Cycle
Independent from IBM
Connections Release Cycle
Full IBM Connections 5.5
Compability declared 4 days
after Connections release –
New Connections release
works just fine with no
Issues

143. 143
1. ATOM / RSS Feed
2. Clipping / HTML
3. Community Overview
Widget
4. Events
5. Files
6. Ideation Blog
7. iFrame
8. FlyOut Page
9. Forum
10. Gallery
11. Important Links
12. Links
13. Picture Voting (CNX 4.5)
14. Navigation
15. News (Top News)
16. News (Single)
17. News Channel
18. News List
19. News Overview
20. News Slider
21. People Birthday
22. People Finder
23. People Selector
24. Preferences
25. Profile Completion
26. Profile Picture
27. Profile Tagging
28. Popular Content
29. Saved Search
30. Static Blog Content
31. Static Wiki Content
32. Suggestions
(People & Communities)
33. Website Navigation
& Breadcrumb Path
34. 22 x IBM Connections
MyPage Widgets
55. IBM Connections
Activity Stream
& Right Column
56. Custom Widgets API
56 XCC Widgets & Page Elements

144. 144
Coming with XCC 11: Advanced Personalization With Boolean Operators
Advanced Personalization is available for
Widgets and Homepage
Use Boolean operators (and, or) to define
personalization. E.g.
User Mode (internal, external)
Employee Status (full time, part time)
Management Level (1st liner, 2nd liner etc.)
Country
Office Location
Business Unit
etc.
Test Personalization
Copy Personalization from widget to widget

145. 145
About
TIMETOACT GROUP
Appendix

146. 146146
Simplify and Improve IBM Connections Administration,
Content Management and User Management
http://connections-apps.com/cat
Self Services and User Management, Password and
Security Management for External (Guest) Users
http://connections-apps.com/uam
Integrate Internal Communications and Custom
Applications into IBM Connections
http://connections-apps.com/xcc
TIMETOACT Products for IBM Connections
146

147. 147
Backup for individual Communities
Copy, move and merge Connections content
Manage user profiles (internal as well as external)
Configure and administrate all Connections features
Check for Connections system health problems
New Release, Jan. 2016
Backup for individual Communities
Copy Communities from test to production
environment
Merge multiple Communities
Manage Content and Users, Simplify Administration,
Increase Usability and Productivity
http://connections-apps.com/cat

148. 148
Invite new users to your IBM Connections
based Extranet and grant them access instantly
Have users register themselves and grant them access instantly
Approve internal invitations or external registrations and grant access instantly
UAM 3.0 eliminates the waiting time for Tivoli Directory Integrator / IBM Connections Profile
Synchronization
Instant Access
UAM – User Access Manager for IBM Connections
Release 3.1, Jan. 2016

149. 149
TIMETOACT is a CNX Full Spectrum Provider
Implementation Rollout Adoption
ITLOB
Deployment
Information Architecture Consulting
Web Content Management Extension (XCC)
Quick Start Kit
Help CenterTraining Coaching
CI Adoption Widget Development / Legacy Data Integration
Connections Administration Toolkit (CAT)
Consulting
Hosting
Gamification
MarketingBranding
Governance
Support
Admin TrainingsUser Access Manager (UAM)Sign In Mgn.
Asset / Best Practice ServiceProduct
Profile Extension

150. The ROOTS and FRUITS
of a Successful
Social Intranet Implementation
http://socialintranet.de
Our Social Business Implementation Checklist

151. We enable the
Connected Company
Intranet Portal &
Digital Workplace
Mail & Mobile
Collaboration & Social
Networks
Change Management
Commerce
& Marketing
Digital Advisory
Full Service E-Commerce
Online Performance
Process Integration
& Automation
Business Process Management
Enterprise Integration
Decision Optimization
Business
Intelligence
Financial Dashboards
Descriptive Analytics
Data Warehouse & Logistics
Architecture & Consulting
Application & Mobile Development
Interface Design & User Experience
Cloud Strategy & Migration
Managed Services, Support & Training
Software Licensing
IT Services
Digital Transformation

152. Driving The Connected Enterprise – Employees, Partners and Customers
Maximizing the Return of Investments in Software Platforms
http://timetoact-group.com
Over 200 Employees, Cologne, Muenster, Hamburg, Munich, Augsburg, Stuttgart, Lelystad, Vienna, Zuerich
Services
Software Architecture & Consulting, Interface Design, Application Development, Integration,
Deployment, Managed Services, Support, Change Management, Training, License Management
IBM & Open Source SaaS Vendors Microsoft
Expertise
Commerce
& Marketing
Process Integration
& Automation Digital Workplace, Intranet, LOB Apps, Mobile
Conversion
Optimization,
Web Analysis
BPM, EAI,
math. Optimization,
Hybrid Cloud
Business Intelligence, ISV for IBM
Connections, Mail, Portals, Social, UX,
WebCM
BPM, Mail,
Migration, Mobile
BI, ISV for Office365
& SharePoint
Products
Commerce,
Coremetrics,
Pixelboxx,
Tealeaf, Xtify
BPM, BlueWorks,
ILOG, WebSphere
Process Server, MQ,
IIB, Sterling
Cognos BI & TM1,
Connections, Chat, Docs, Domino,
Meetings, Portal, Watson, Worklight
Google Apps,
Office 365,
IBM Cloud
Azure, BizTalk,
Excel Services,
Performance Point,
SharePoint, SQL

153. Herausforderungen im Intranet

154. Thank you

155. Notices and Disclaimers
Copyright © 2015 by International Business Machines Corporation (IBM). No part of this document may be reproduced or transmitted in any form without written
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Information in these presentations (including information relating to products that have not yet been announced by IBM) has been reviewed for accuracy as of the date
of initial publication and could include unintentional technical or typographical errors. IBM shall have no responsibility to update this information. THIS DOCUMENT IS
DISTRIBUTED "AS IS" WITHOUT ANY WARRANTY, EITHER EXPRESS OR IMPLIED. IN NO EVENT SHALL IBM BE LIABLE FOR ANY DAMAGE ARISING FROM THE USE OF THIS
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warranted according to the terms and conditions of the agreements under which they are provided.
Any statements regarding IBM's future direction, intent or product plans are subject to change or withdrawal without notice.
Performance data contained herein was generally obtained in a controlled, isolated environments. Customer examples are presented as illustrations of how those
customers have used IBM products and the results they may have achieved. Actual performance, cost, savings or other results in other operating environments may vary.
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156. Notices and Disclaimers cont.
Information concerning non-IBM products was obtained from the suppliers of those products, their published announcements or other publicly available sources. IBM
has not tested those products in connection with this publication and cannot confirm the accuracy of performance, compatibility or any other claims related to non-IBM
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