Digital Workplace Leadership 3 sessions

Welcom
e
to SEAIETI’s
Online International Training
Series

Southeast Asian Institute of Educational Training, Inc.
International Training on Digital Workplace
Leadership
For inquiries, please contact us:
09175142715 (Globe)
09081744462 (Smart)
www.seaieti.com
seaieti@gmail.com
Southeast Asian Institute of Educational Training, Inc.

Speaker’s Profile
Timothy Wooi
Principal Consultant for Lean and Kaizen Management
Certified ‘Train the Trainer’ with 35 over years working
experience.
FOUNDER, Tim’s Waterfuel an alternative fuel supplement using Water to add power to
automobiles.
International Educational Speaker for South East Asian Institute of Educational
Training Inc.(SEAIETI)
An Innovative Engineer that trains MNC on Creativity & Innovation for Continuous
Improvement.
Rode 24 Countries, 18,290km, 4 months 11 days, 6 3/4 hours from Malaysia to
London on just a 125 cc.
Add: 20C, Taman Bahagia, 06000, Jitra,
Kedah
Email: timothywooi2@gmail.com
H/p: +6019 4514007 (Malaysia)

COURSE DESCRIPTION
This program offers a practical,
personalized learning approach, backed up
by theory and research.
You will be exposed with technology, digital
tools and methodologies of Digital
Leadership to sharpen up
your digital leadership capabilities to
understand how to capitalize on your
strengths and improve your weaknesses.
You will get a well-rounded understanding
of leading in a digital age to pair your
experience with Leading Digital Business
Transformation or Digital Strategy.

M
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This course will adopt an instructor-led and facilitated
e-learning model, where the content of the course will
be delivered through elements and activities that are
arranged into a chronological order and where each
participant is expected to perform the same tasks and
deliver the same outputs.
The course is scheduled and led by a qualified
instructor and/or facilitator though an online learning
platform.
E-learning content and open educational resources
(OER) for individual study will be integrated with
instructor’s lectures, individual assignments, and
collaborative activities among participants.

Digital Workplace Leadership
1. Introduction to Leadership in the Digital Age
2. Digital Workplace and its definition
3. Common misconceptions about Digital
Workplace platform
4. Why do Organizations need a Digital Workplace
5. Improve employee experience by Digitally
Transforming Your Workplace
6. The Future of Work Is the Digital Workplace
7. The 5 Pillars of a Digital Workplace Strategy
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This is 3 Session course of Digital Leadership At Workplace with
topics and sub topics as below.
Session 1

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Session 2
5 Key Characteristics of Digital Leaders
1. Inspires others
2. Leverages technology
3. Encourages collaboration
4. Drives innovation
5. Manages risk

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Session 3
Today's Top 8 Digital Leadership Skills
1. Digital Literacy
2. Digital Vision
3. Advocacy
4. Presence
5. Communication
6. Adaptability
7. Self-Awareness
8. Cultural Awareness

1. Introduction to Leadership in the Digital Age
3. Common misconceptions about Digital
Workplace platform
4. Why do Organizations need a Digital Workplace
5. Improve employee experience by Digitally
Transforming Your Workplace
6. The Future of Work Is the Digital Workplace
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Session 1

This program offers a practical, personalized learning approach,
backed up by theory and research.
1. Leadership in the Digital Age
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You will be exposed with technology, digital tools
and methodologies of Digital Leadership to
sharpen up your digital leadership capabilities to
understand how to capitalize on your strengths
and improve your weaknesses.
You will get a well-rounded understanding of
leading in a digital age to pair your experience
with Leading Digital Business Transformation or
Digital Strategy.

Are you ready to lead in the digital age? Are you equipped with
the necessary digital leadership skills to thrive in this new
frontier?
1. Leadership in the Digital Age
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Leading in the Digital Age (LDA),
provides you with tools to develop
the skills and capabilities you’ll
need to be an effective leader in
an era of perpetual change and
disruption or Digital Strategy.

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Instead, companies now operate
through digital workplace platforms
which can be accessed from
anywhere, as long as you have an
internet connection and a Laptop or
a Smart phone.
Technology has changed the way we work. The workplace is no
longer a physical location that we need to go to.

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A digital workplace is a unified platform
that allows employees to get access to a
complete set of digital tools that they can
use to manage and execute their
everyday work.
It integrates all the core business
applications and in turn helps employees
communicate and collaborate in a better
way.
What is a digital workplace?

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It imbibe a strong sense of work culture and community in
organizations as leaders take into account the latest workplace
demands, variables, and trends using basic set of digital tools
to get work done.
It can be anything from;
 instant messaging to virtual
meeting tools,
 enterprise social media tools,
and even
 automated workflows.

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Such platforms contain all the applications,
data, tools and collaboration features,
employees need to perform work within a
secure online interface that they can access
from anywhere, anytime and on any device.
What is a digital workplace?
A digital workplace is a cloud based work
platform that lets businesses move work
to the virtual space.

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As a virtual replacement of physical
offices, a digital workplace helps
integrate all the disparate business
applications used within the organization
to make it easier for employees to access
the necessary business, data and tools
through one single platform.
A digital workplace gives employees access to all the digital
tools that they need to handle their everyday work including
collaboration, project management, and process management.

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It is easy to assume that your company has a digital workplace
just because you use some components of it.
But to truly reap benefits from a digital
workplace platform and get measurable
results, you need to implement it, in its
full form.
That starts by understanding what a
digital workplace really is, and how it
can help your organization deliver
measurable business value.

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Whether team members are working remotely from different
cities or from the same office space, they can collaborate
seamlessly with a digital workplace.
A digital workplace platform allows you to:
•Collaborate with team members
•Manage projects and tasks with full visibility
•Resolve issues, tickets, defects, and service requests
•Automate standard and repetitive business processes
that require approvals
•Integrate third-party applications
•Auto-generate reports to make better data-driven
decisions

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Though, it cannot be used for active
internal projects, processes, or
discussions.
On the other hand, a digital workplace
allows organizations to store their
business data securely while
managing projects, processes, and
discussions in real-time.
3. Common Misconceptions About a Digital Workplace platform
A digital workplace is an intranet in companies, a private network
that can only be accessed by authorized employees.

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You don’t need a separate database just to store company data
which saves money, time, and a lot of frustration among employees.
3. Common Misconceptions About a Digital Workplace platform
A digital workplace is just a collection of
apps.
Just because your company uses dozens of
applications to manage work, that doesn’t
mean you have a digital workplace.
In fact, the more applications you use in your
company, the more difficult it will become for
your employees to manage their work.

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Collaboration applications allow team
members to have real-time conversations no
matter where they are. But they are often
limited to communication only.
A digital workplace is more than just a
collaboration tool.
It helps teams in streamlining processes,
managing cases, tracking the status of
projects, and automating repetitive tasks.
A digital workplace is a collaboration tool
4. Why Do Organizations Needs a Digital Workplace

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It is an ongoing digital transformation strategy
that needs a cultural change from within the
company.
The digital workplace platform that you use
should align with your organization’s;
 digital priorities,
 business goals, and
 employee expectations.
4. Why Do Organizations Needs a Digital Workplace
A digital workplace is not a SaaS application that you can purchase
to improve productivity and efficiency in your organization.

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How a Digital Workplace can transform the way an organization
works
No switching between apps.
Employees need access to multiple
applications every day just to organize and
manage their work.
On average, organizations now use over 16
SaaS apps, and this number is growing
steadily every day.
5. Improve Employee Experience By Digitally Transforming
Your Workplace

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But too many tools can confuse and overwhelm your employees.
They will end up constantly going back and forth between
applications just to accomplish a single task.
Your Workplace
In fact, more than two-thirds of
employees waste up to 60
minutes every day just toggling
between applications.

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A digital workplace offers a central
platform to access all the;
 applications,
 business data, and
 projects
in one place which directly saves time
and improves employee experience
as well
Your Workplace
How a Digital Workplace can transform the way an organization
works

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More visibility and more control
A digital workplace platform creates a
more transparent working environment
where all the team members can track
the status of every project or task they
are involved in, which leads to less
email follow-ups and more work being
done.
Your Workplace

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Team leaders can list out;
 all the tasks that need to be done,
 assign them to other members,
 specify deadlines, and
 make sure everyone is in
synchronization.
Your Workplace

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With more visibility and control,
employees feel more accountable and
responsible.
Moreover, it also helps cut down on
excessive meetings and allows team
members to focus on their core work
responsibilities.
Your Workplace

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A digital workplace can automate
mindless and repetitive processes
that take up too much of the
employees’ time like document
approvals and data entry.
Automation
Your Workplace

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When employees are no longer bogged
down by boring tasks, they are able to
better focus on the more complex tasks
which require innovative thinking and
problem-solving.
Moreover, automating mundane
processes also allows employees to
approach their work with more
enthusiasm.
Automation
Your Workplace

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While there was a time when
collaboration could happen near the
water cooler or on the side of the
desks, it is not the case anymore.
Companies now have offices located
in different cities with many employees
working remotely from around the
world.
Better collaboration
Your Workplace

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There is a need for better collaboration
while ensuring employees aren’t
spending too much time in pointless
meetings.
A digital workplace can improve
collaboration in organizations by making
it easier for employees to communicate
with each other.
Your Workplace

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Moreover, by streamlining internal
business processes, digital
workplaces also improve
transparency which leads to fewer
email follow ups and confusion.
Your Workplace

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While it was expected for the majority of
the workforce to go remote by 2025, the
coronavirus pandemic forced companies
to go remote five years too early.
As a result, companies had to quickly
scramble to find the right tools to help
them manage their work while working
from home.
Support for remote employees
Your Workplace

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No matter how long it takes to completely
fight this pandemic, it is clear that remote
work is here to stay.
By implementing a digital workplace, you
can make sure your employees are able to
work with optimum productivity, whether
they are in the office or working remotely
from their homes.
Your Workplace

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Employee experience is just as
important as the customer experience.
After all, only satisfied and happy
employees can offer your customers the
best experience possible.
Your Workplace

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Focusing on employee experience helps
organizations create a culture of high
performance where employees feel valued
and they want to perform their best.
When organizations have engaged
employees working with them, they are able
to pull 2.5 times more revenue than
companies with comparatively low employee
engagement.
Your Workplace

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So, if your organization wants to retain
top talent and achieve higher revenue,
it is crucial to prioritize employee
experience.
Employees are the biggest asset of
any company and not the technologies
that you implement.
Your Workplace

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No matter how much you invest in the
latest technologies, you won’t be able
to see any visible results if your
employees are disengaged and they
don’t find the technological tools helpful
enough to manage their work.
Your Workplace

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Digital workplace platforms follow
a bottom-up approach and they
are built keeping in mind all the
daily challenges of employees.
Your Workplace

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When employees don’t have to go
back and forth between different
applications just to find a few
important files, they are able to
perform in a faster and more efficient
manner which improves the
overall employee experience of the
company
Your Workplace

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With more opportunities for;
 efficiency,
 flexibility, and
 collaboration,
digital workplaces can drive
business agility and help
companies achieve visible results.
6. The Future Of Work Is The Digital Workplace
Digital workplaces give organizations the power to meet new
challenges even in the most uncertain business conditions.

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As an example: Kissflow, a digital workplace platform that helps
organizations streamline their projects, processes, cases, and
collaboration.
6. The Future Of Work Is The Digital Workplace
From marketing campaigns to;
 budget approvals,
 policy revisions, and
 customer relationship
management
Kissflow lets you handle everything
through a single platform.

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But for organizations to reap the
most benefits out of a digital
workplace, it’s important to choose
the right platform and implement it
with the right strategy.
Digital workplace platforms offer necessary support to unify
internal communications, provide flexibility, reduce operating
costs, and improve the overall employee experience.

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The major pillars of a digital workplace strategy are;
1.Structured Processes
2.Data Management
3.Automation
4.Collaboration
5.Insights

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As a virtual replacement of the physical office
space, a digital workplace helps to;
 structure,
 streamline, and
 digitize business processes.
It is important for a digital workplace platform to
be complete customized so that you can digitize
the processes, break them into small tasks, and
assign them to the relevant team members.

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Every process should be sent
for necessary approval to the
right personnel and repetitive
parts of the process should be
automated

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2. Data Management
The way how organizations
manage and store their
content can impact the
overall efficiency of the
employees in a big way.
According to a report, employees spend over 20 percent
of their time to find the information that they need in order
to get their work done.

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2. Data Management
Digital workplaces should be able to store business data
securely, but at the same time, the data should be easily
searchable so that the employees don’t have to spend
hours to track a single file.
It should have powerful
search and filter capabilities
to track and manage data
seamlessly.

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3. Automation
A digital workplace doesn’t just help make work easier for
employees by automating routine tasks, it also speeds up
the process of collaborating on those tasks.
The employees no
longer need to send back
and forth emails, or
check spreadsheets for
information.

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3. Automation
They can collaborate and get all the information they need
about a project or process right through the dashboard of
the digital workplace.
This in turn frees up the
time of your employees so
that they can use it to
focus on their core
responsibilities.

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4. Collaboration
While 86 percent of business leaders
believe that collaboration is critical to
the success of their organization,
only 7 percent of those leaders
consider their organization to be truly
collaborative.

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4. Collaboration
A digital workplace should make it easier for the employees
to work and communicate with each other regardless of
their location or the device that they are using.
Collaboration should include both
formal and informal communication
including;
 blogs,
 documents, and
 team channels.

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5. Insights
By enabling data science to analyze company data and discover
new insights, executives are able to make better decisions for
the company.
The digital workplace should be able to gather all
the data from the;
 processes,
 projects,
 cases, and employee communication
in order to analyze it through custom reports and
draw insights that can help the company improve
its operations and grow at a steady pace.

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1. Inspires others, 2. Leverages technology, 3. Encourages
collaboration, 4. Drives innovation, 5. Manages risk
Course Content Session 2
Today's workers are markedly different
from their predecessors. They are
selecting companies on the basis of
the on-the-job experience they'll be
afforded.
Fewer are selecting companies based
on compensation rates and tangible
benefits.

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In fact, according to new research by Randstad, the majority of
employees are selecting companies for the strength of their
“digital leaders” and the extent to which they use digital tools.
The digital leaders of today
and tomorrow are individuals
who embrace cutting-edge
digital technologies that
disrupt the status quo.

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With only 10% of companies considered superior in their
efforts to digitally transform, it's clear that leaders need to
more effectively conquer the digital transformation.
What characterizes this new
digital leader?
According to Randstad's
research, five core competencies
that define effective digital
leaders:

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1. Inspires others
Digital leaders have the ability to keep people connected
and engaged.
They unite their
company on a
bold, clear
vision and path.

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Embracing digital tools
requires leaders to
understand and appreciate
technology's after-effects on
the broader business
environment.
2. Leverages technology
Effective digital leaders are first movers in embracing digital
tools.

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3. Encourages collaboration
More than half of employees want more opportunities to
collaborate at their companies.
Digital leaders are
increasingly diverting from
traditional hierarchical
structures to adopt more
team-centric, knowledge-
sharing models.

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4. Drives innovation
Digital leaders approach problems with a fervent sense of curiosity.
They embrace an open mind and
make all efforts to encourage
creativity.
Digital leaders "help
organizations find cutting-edge
alternatives to outdated
programs and legacy systems."

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5. Manages risk
Digital leaders do not fear failure. They aren't afraid to uproot
current practices.
They continually facilitate
conversations that ask,
“What if?”

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5. Manages risk
Unless they embrace digital tools, leaders will continue to fall
short in keeping pace with the digital transformation and
attracting top talent.
Digital leaders embrace the
latest technology and
understand how to efficiently
incorporate it into their current
strategy. Learn more about
why digital leaders choose.

Today's Top 8 Digital Leadership Skills
1. Digital Literacy
2. Digital Vision
3. Advocacy
4. Presence
5. Communication
6. Adaptability
7. Self-Awareness
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Course Content Session 3
As defined by Cornell University, digital literacy is the ability to
find, evaluate, utilize, share and create content using information
technologies and the internet....

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Why Digital Leadership Skills
One of the biggest reasons is the five different generations who
comprise current workforces: baby boomers, Gen X, Gen Y, Millenials
and Gen Z.
Each generation has different
communication preferences, from phone,
to email, text, message app and more.
They have different tolerance levels to
adapt to change.
With all the variances between
generations, leaders have to evolve their
styles to motivate a very diverse workforce.

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Kevin Olp of Digital Workplace Group (DWG) explained how
digital leaders meet this expectation.
Top 8 Skills of Today's Digital Leaders
He leveraged DWG’s digital
leadership skills assessment to
evaluate the top 8 skills.

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Today’s Top 8 Digital Leadership Skills
1. Digital Literacy
As defined by Cornell University, digital literacy is the ability to find,
evaluate, utilize, share and create content using information
technologies and the internet.
Literacy is not only technical, it
requires cognitive, critical, creative
and social skills.
It is safe to say that you are never
done learning when it comes to
digital technology.
Luckily the following skills foster
digital literacy.

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2. Digital Vision
When building a digital strategy, sell the idea of the long-term
benefits the new technologies will bring.
Remember not so long ago when Jeff Bezos stated
that drones will soon deliver your goods. This was
long before the technology was displayed in testing.
His strategy was to plant the story, so the most
technically-averse people had time to get used to
the idea of drone delivery. Eventually the concept
didn't seem so absurd. At the same time, the most
motivated technology fans were excited and waiting
to become an early adopter.

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2. Digital Vision
When building a digital strategy, sell the idea of the long-term
benefits, the new technologies will bring.
Remember not so long ago
when Jeff Bezos stated that
drones will soon deliver your
goods.
This was long before the
technology was displayed in
testing.

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His strategy was to plant the story, so the most technically-averse
people had time to get used to the idea of drone delivery.
Eventually the concept didn't
seem so absurd.
At the same time, the most
motivated technology fans
were excited and waiting to
become an early adopter.

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3. Advocacy
As a leader you set the tone for the rest of the organization.
Advocacy is all about energizing people about the digital vision.
A transformation can only flourish in an environment fostered
for digital growth.
Olp recommended reverse
mentoring, where leaders invite a
savvy non-manager to mentor them
on how they use digital in their daily
lives and work practices.
Investing time in your own literacy
encourages others to pursue similar
knowledge.

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4. Presence
Presence is a form of advocacy that translates to "walking the talk."
Leaders can have a clear digital vision and strongly advocate for it,
but if they dont practice it where the workforce can see, no one will
buy what you’re selling.
The added bonus to actively
participating in digital technology
is -you guessed it- improvements
to your digital literacy.
An easy approach Olp suggested
was making a habit of posting to
internal feeds.

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5. Communication
Your communication style backs up your presence. Consider your
messaging practices and how they may or may not portray your
digital vision.
Olp shared a video of Ford Motors CIO,
Marcy Klevorn’s communications with the
company’s 200,000 employees.
She regularly records short videos called
"if you have a minute" on her phone while
in casual settings.

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With these videos, Klevorn gives
employees a glimpse into executive
proceedings in an informal and
personal way, while at the same
time recognizing team members
and advocating engagement in the
form of #BattleOfTheHashtags
contests.
Her authentic messages contain updates on new products,
company achievements, partner meetings and other events.

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6. Adaptability
Developing openness to explore new technologies and taking a
flexible approach to how you conceive the digital workplace will
strengthen your adaptability muscle.
While the spirit of curiosity doesn’t
come naturally to everyone, the most
challenging aspect of adaptability for
leaders is developing a higher risk
tolerance.
This can feel counter-intuitive to common business standards,
but this tolerance allows innovation to thrive and ultimately
drives the business forward.

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The level of connectivity today
is unprecedented - for
leaders and for the broader
workforce.
The boundaries between
inside and outside the office
are now blurred.
7. Self-Awareness
Olp reminded us that, “in this era, leadership requires a high
degree of self awareness.”

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Leaders should reflect on their approach and how it may
affect others. This should become a natural and ongoing
practice.
He was aware of how his practices,
as CEO, could affect the remote
team if he didn’t address
expectations early.
CEO Paul Miller openly explained to
staff that he chose to catch up on
emails over weekends, but that no
one should feel obligated to respond
on the weekend.

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It encompasses the values
needed for success.
During times of communication
and participation, leaders should
remember sensitivity in the digital
workplace, as well as retain an
awareness of cultural differences.
Cultural awareness is the lens through which you view your
digital vision.

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Let us Reflect
what we have
learned.

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Assessment Question for your CPD Certificate.
Sum up what you have learned
from this Online Seminar on
and submit you answers using
the online communication
platform to the Organiser

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in here
Questions
1. What is a Digital Workplace
2. Why Organization need a Digital
Workplace?
2. What are the 5 pillars of a Digital
Workplace Strategy?
3. List the 5 Key Characteristics of a
Digital Leader
4. What are today’s top 8 Digital Skills

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Case Studies
1. Study the ‘5 Pillars of the Digital
Strategies in the Digital leadership at
Workplace and pick one or two that
you can practice and apply at your
School setting.
2. Justify your choice.

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Case Studies
1.Reflect on the top 8 Digital Skills and
identify one immediate Skill that you feel
you need improve and work on.
2. Justify the impact of your choice.

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Sharing Experience
1. With your teaching experience in the
non digital era, share what are the
challenges you face to phase in as a
Digital Leader in this digital era. (eg.
Facilities, Wifi access, Smart Phones,
Laptops etc.)
2. Share your thoughts/ suggestions to
realize this.

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Application
1. Which out of the ‘Today’s Top 8
Digital Skills’ that you posses that
you can immediately tap on to lead
in your Organization without
incurring additional Cost,
infrastructure and investment?
2. Share your thoughts to realize this.

Application
1. Which out of the 8 top today’s Digital Skills that you
posses that you can immediately tap on to lead in
your Organization without incurring additional Cost,
infrastructure and investment?
2. Share your thoughts to realize this.

To all adopting Digital Workplace
Leadership,
TimothyWooi
Certified HRDF Trainer /
Innovative Lean Consultant &
Kaizen Specialist
THANK YOU!

Digital Workplace Leadership 3 sessions

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