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Welcom
e
to SEAIETI’s
Online International Training
Series
South East Asian Institute of Educational Training Inc. (SEAIETI)
welcomes you to our Online International Training Series on
Leadership and the Teaching and Learning culture
in the New Normal.
.
Speaker’s Profile
• Principal Consultant for Lean & Kaizen Management.
Certified ‘Train the Trainer’ with 35 over years working
experience.
 International Educational Speaker for South East Asian
Institute of Educational Training Inc.(SEAIETI)
An Innovative Engineer that trains MNC on Creativity &
Innovation for Continuous Improvement.
• Founder of Tim’s Waterfuel an alternative fuel supplement
using Water to add power to automobiles.
• Rode 24 Countries, 18,290km, 4 months 11 days, 6 3/4 hours
from Malaysia to London on just a 125 cc.
Timothy Wooi
Add: 20C, Taman Bahagia, 06000,
Jitra, Kedah, Malaysia
Email: timothywooi2@gmail.com
H/p: +6019 4514007 (Malaysia)
Session 1
Leadership for non Teaching Personnel
to support Education in the Teaching
and Learning culture in the New Normal.
Leadership Styles in the New Normal
 1. Servant Leadership,
 2. Transactional Leadership,
 3. Emotional Leadership &
 4. Transformational Leadership
Session 2
 Introduction to Innovation &
Innovation Leadership.
 Innovation Leadership & Skills in
the New Normal
 Leading innovation practice in
the New Normal
It explores organizational theories,
models of theories, models of
leadership & management, and
personal & organizational change.
It bridges the theories to practical
applications to support the Educational
settings.
Choosing from various options can
help you select the right approach for
each challenge. Here, we discuss 4
leadership styles in education and
explore how non teaching staff can
lead to support the organization
effectively in the new normal.
As identified by the National Curriculum Framework (NCF), culture
is established not only in actions taken but also in the relationships
that are built with different Leadership styles.
Leadership styles were introduced to
address the needs of Teachers and
supporting staff from diverse
backgrounds.
Different styles of leadership has
different impact on the Teaching and
Learning culture in the New Normal.
There are four major styles of leadership which apply well in the the
Teaching and Learning culture in the New Normal in the Educational
setting.
Types of Leaders and Leadership Styles in the New Normal
They are;
1. Servant Leadership,
2. Transactional Leadership,
3. Emotional Leadership &
4. Transformational Leadership
While each of these styles has its good points, there is a wide
berth of variation, and in fact, transformational leadership is truly
an amalgamation of the best attributes of the other three.
Let’s explore how servant
leadership, transactional
leadership, and emotional
leadership compare to
transformational leadership in
supporting the Teaching and
Learning culture in the New Normal.
The focus of above leadership Styles, particularly for supporting the
Teaching and Learning culture in the New Normal conclude these four
styles of leadership.
As the need to understand which
style of leadership will work best,
alone or in combination, it is
imperative to understand these
types individually in regards to
their methods and what they offer.
Types of Leaders and Leadership Styles
Let us understand the ‘Rudimentary of different types of
Leadership Styles’ tabled in four Quadrant respectively
1st quadrant,
High Relationship Oriented & High Task Oriented Leader
2nd quadrant,
High Relationship Oriented & Low Task Oriented Leader
3rd quadrant,
Low Relationship Oriented & Low Task Oriented Leader
4th quadrant,
High Relationship Oriented & Low Task Oriented Leader
Relationship-oriented Leader
High Low
The leader is very interested in the growth and
development of their staff and students. They
are often in class, leading teaching and
learning, modelling good practice, and
supporting the students. They take a deep
interest in their work, do it well and in time, and
ensure that staff and students are involved in
the decision making. Everyone feels that the
leader knows and supports them to get better
.
The leader is very focused on getting the work done to
perfection and well in time. They feel that it is a waste of
time to check whether their decisions are acceptable to
staff and teachers, and see it as their job. The leader is
more interested in the time spent on a task than on
supporting the teachers to get better; they often take over
from the staff, since they can do better than the staff can.
Everyone feels that they have to prove they are better than
the others.
The leader is most interested in spending
time socially with the staff and students.
They are very sympathetic to the difficulties
they face but prefer to discuss tasks that
need to be done with staff. They work with a
view to getting a task completed, without
much attention to detail. Everyone feels that
the leader likes them.
The leader keeps to themselves, and may get the
work done so that it is submitted, without any interest
in the work or in the growth and development of the
staff and teachers. There is limited social interaction
and work is done in a minimal way. Everyone feels
that the leader does not know their capabilities.
High
Low
Task-oriented
leader Rudimentary understanding of different types of Leadership Styles.
However, it is useful to
reflect on what implicit
messages these four ‘styles’
of leader might give about
the school’s culture, as
illustrated by the examples
Types of Leaders and Leadership Styles
In real life, the task- and relationship-oriented axes represent a
spectrum, with very few people demonstrating all of the
characteristics described of one zone of the Table.
Education happens in the real world, where people have
shortcomings and quite often need guidance in order to get things
going in the right direction.
Transformational Leadership offers
that same focus on the individual,
building an investment in the end
goal and thereby creating a
momentum to achieve it.
Transformational Leadership takes
Service Leadership to the next level.
Types of Leaders and Leadership Styles
1. Servant Leadership
The end goal focus of Servant Leadership is the people who are
being led. The leader has no self-interest on his part, steps back
and supports only the interests of the followers.
Guidance, empowerment and a
culture of trust are hallmarks of
this leadership.
A servant leader puts complete
trust in in his or her followers, the
process and to align those within
the organization with its goal.
1. Servant Leadership
The primary issue with servant leadership is that it’s not viable
on an organizational level, because it does not keep its eye on
the prize.
Focusing entirely upon the
needs of the people within
the organization, the goal of
the organization is nearly
completely lost and therefore
not attained.
2. Transactional Leadership
Give and take is the hallmark of transactional leadership
– modeled just like a business transaction. Of course the
employer/employee relationship is largely transactional as is.
Employers need work
done and employees do
that work in exchange
for money.
That “quid pro quo” (something for something) is the heart of the
workplace, and everyone is generally happy with this arrangement,
but it only works if everyone involved sees it that way.
In education, there is often more at stake for employees who quite
often understand their jobs to be more than just a simple exchange
of services for money, but rather see their higher purpose.
Money is therefore not the motivating
factor. This is where transformational
leadership can step in to compliment
transactional leadership, taking the
whole process a step further by
building upon other forms of motivation
outside of simply the exchange of
goods and services for money.
3. Emotional Leadership
Where transactional leadership is concerned primarily with the
exchange of goods and services, emotional leadership is concerned
with the feelings and motivations of followers.
It takes the focus completely to
the other side of the spectrum –
demanding that leaders be
emotionally intelligent themselves
and then to motivate through the
use of that emotional intelligence.
3. Emotional Leadership
Emotional leadership and transformational leadership have a great
deal in common with each other. With emotional leadership, the
leader taps into their emotional center in order to find the path to
guiding their followers.
People sometimes argue that
transformational leadership requires that
same level of influence over emotions,
however there is a fundamental
difference in the two, in that
transformational leadership is by
necessity a rational process rather than
an emotional one.
4. Transformational Leadership
For education in particular to Teaching and Learning culture
in the New Normal, transformational leadership offers the
best of everything,
– from tapping into the
emotions of workers to offering
the compensatory core that is
the case for all forms of
business, to guiding from a
place of support.
Transformational leadership takes the best qualities from other
kinds of leadership and uses those, along with a deep sense
of shared purpose to motivate subordinates.
4. Transformational Leadership
While the other forms of leadership
focus on one singular aspect or another,
transformational leadership takes a
broad view of the issues surrounding
leadership and then uses those as a
driving force for meeting the overall
goals of the organization.
However since transformational leadership is informed by all of
these various types of leadership, it’s always a good idea for
leaders to learn more about these other styles.
This is have a deeper understanding
of these forms of styles to offer the
best support and guidance possible
to those whose service are in.
4. Transformational Leadership
References; Transformational leadership
is a theory of leadership that was
developed by James Burns (1978),
Transformational leadership only really works if the leader is
able to keep up the charisma and interpersonal relationships
which are required for it to work.
When transformational
leadership fails, the last
resort is quite often
transactional leadership,
which is easy and
straightforward, if less than
effective in the long term.
Education happens in the real world, where people have
shortcomings and quite often need guidance in order to get things
going in the right direction.
Transformational Leadership offers
that same focus on the individual,
building an investment in the end
goal and thereby creating a
momentum to achieve it.
Transformational Leadership takes
Service Leadership to the next level.
Session 2
 Introduction to Innovation &
Innovation Leadership.
 Innovation Leadership & Skills in
the New Normal
 Leading innovation practice in
the New Normal
Innovation means first different,
then better.
It is a fundamentally different
way of doing things with better,
and different outcomes.
Both the 'different' and the
'better' must be significant and
substantial.
Introduction:
What is Innovation?
Educational organization need to think of innovation as those actions
that significantly challenge key assumptions about schools and the
way they operate.
Innovation in Educational sector should be defined as;
“making it easier for administration staff, educators
and students to do the things THEY want to do.”
These are the
innovations that
succeed, scale
and sustain.”
– Rob Abel, USA
Innovation in Education
A very powerful learning and
innovative-mind developing activity
has been,
 visiting other schools
 shadowing the innovative
administration style, and
 blogging observations.
Take initiative as Leaders to observe closely what other schools
from across many educational sectors are doing; K-12 and
post-secondary, private, public, charter, etc.
Own as Principal the role of Innovator-in-Chief:
You can’t delegate innovation:
Driving Innovation and Collaboration
This cycle helps your
organization become
successful in
 identifying new ideas,
 implementing and
 integrating them into
operations.
You must engrain this cycle into the DNA of your organization.
Organizational Leaders are managing Change at a frenzied pace.
This applies to Leaders in the Educational administration support
group too.
Managing Change
The classic K-12 education are
designed for slow reaction to change,
but as the world changes and when
hit by a Pandemic, it requires
constant innovation,
-so must our leaders take on roles for
managing change for continuous
improvement.
Innovation Leadership & Skills of the New Normal
The ability to adapt change to the New Normal and to use new
tools has become even more important especially during this
Pandemic.
Leaders often hear he
phrase “21st Century
Global Competencies.
What does that mean?
It means (the new 6 Cs)
Innovation Leadership & Skills of the New Normal
21st Century Innovation Leadership now has done away with
traditional departments, instead to focus on listening and
responding to customer needs.
From company-wide
meetings to team huddles,
their employees know and
understand their customers
and how they might be
serviced.
Innovation Leadership & Skills of the New Normal
COVID-19 brings about a fundamental shift in how organizations
need to create innovation and practice leadership.
Instead of focusing on
“disrupting competitors”, the
new normal requires a greater
emphasis on collaboration and
co-creation.
The reason for this is that the
world is so unpredictable.”
Innovation Leadership & Skills of the New Normal
Innovation Leadership & Skills of the New Normal
Leading Innovation practice in the New Normal
They think, and not just follow
rules blindly, a shift from rules to
principles.
Schools are open to different
ideas and break established rules
when they no longer make sense.
They ask hard questions and expect the school community to
grapple with the questions alongside them.
Innovative leaders create a culture of risk, change, critical and
creative thinking.
Leading innovation practice in the New Normal
If managers are effective
leaders, their subordinates
will be enthusiastic about
exerting effort to attain
organizational objectives.
Leading Innovation involves the social and informal sources of
influence that you use to inspire action taken by others.
Leading Innovation practice in the New Normal
Studies of communication provide direction as to how Leaders
can effectively and persuasively communicate.
Information regarding questions
such as,
 “What makes a manager a
good leader?” and
 “In what situations are certain
leadership styles most
appropriate and effective?”
Leading Innovation practice in the New Normal
The behavioral sciences have made many contributions to
understanding this function of management.
Personality research and
studies of job attitudes provide
important information as to
how managers can most
effectively lead subordinates.
Leading Innovation practice in the New Normal
Leading Innovation practice in the New Normal
This research tells us that to lead effectively, Leaders must first
understand their subordinates’ personalities, values, attitudes, and
emotions.
This energized
Workers to put forth
productive effort per
Motivation theory
studies
Leading Innovation practice in the New Normal
Leading Innovation practice in the New Normal
Personalizing professional
development, managing change and
their own professional development
every day,…
The old models of professional
development for attending seminars
selected by administrators on certain
days is becoming outdated with the
new normal.
Educators are now learning on the go, in real-time, every day and
situated in context.
Personalized Professional Development
Leading Innovation practice in the New Normal
Personalized Professional Development
Leaders need to identify clear Goals and guide staff to achieve it
by guiding them on how and what to achieve through continuous
coaching and learning, including a combination of
 online learning,
 service-based learning and
 active workshops
that are more hands-on in making
the changes happen.
Leading Innovation practice in the New Normal
"Without that, you’re not
going to be able to
orchestrate a lot of the
things in the new normal”
Ensure digital access and infrastructure
Innovative leaders build capacity for staff & educators to learn
through blogs, wikis and virtual environments by laying a solid
digital access infrastructure foundation.
Leading Innovation practice in the New Normal
Design, creativity, entrepreneurship, performance and innovation
combine to foster some of the most staff-centered environments
This empower your staff with voice
and choice in how they learn then
to lead,
 showing work on what they
have learned and
 providing powerful,
personalized learning
experiences.
Believe in Staff capacity to Lead
Leading Innovation practice in the New Normal
Believe in Staff capacity to Lead
Leading Innovation practice in the New Normal
Staff-Centered Environments (SCE)
Leaders must become comfortable with changing their leadership
style from directive to consultative -- from "Do as I say" to
“based on your needs,
let's co-develop and
implement a plan of
action.“
Laissez Faire Leadership
Thank you very
much
&
Be Blessed!

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Leadership and the teaching and learning culture in the new normal

  • 2. South East Asian Institute of Educational Training Inc. (SEAIETI) welcomes you to our Online International Training Series on Leadership and the Teaching and Learning culture in the New Normal. .
  • 3. Speaker’s Profile • Principal Consultant for Lean & Kaizen Management. Certified ‘Train the Trainer’ with 35 over years working experience.  International Educational Speaker for South East Asian Institute of Educational Training Inc.(SEAIETI) An Innovative Engineer that trains MNC on Creativity & Innovation for Continuous Improvement. • Founder of Tim’s Waterfuel an alternative fuel supplement using Water to add power to automobiles. • Rode 24 Countries, 18,290km, 4 months 11 days, 6 3/4 hours from Malaysia to London on just a 125 cc. Timothy Wooi Add: 20C, Taman Bahagia, 06000, Jitra, Kedah, Malaysia Email: timothywooi2@gmail.com H/p: +6019 4514007 (Malaysia)
  • 4. Session 1 Leadership for non Teaching Personnel to support Education in the Teaching and Learning culture in the New Normal. Leadership Styles in the New Normal  1. Servant Leadership,  2. Transactional Leadership,  3. Emotional Leadership &  4. Transformational Leadership
  • 5. Session 2  Introduction to Innovation & Innovation Leadership.  Innovation Leadership & Skills in the New Normal  Leading innovation practice in the New Normal
  • 6. It explores organizational theories, models of theories, models of leadership & management, and personal & organizational change. It bridges the theories to practical applications to support the Educational settings.
  • 7. Choosing from various options can help you select the right approach for each challenge. Here, we discuss 4 leadership styles in education and explore how non teaching staff can lead to support the organization effectively in the new normal.
  • 8. As identified by the National Curriculum Framework (NCF), culture is established not only in actions taken but also in the relationships that are built with different Leadership styles. Leadership styles were introduced to address the needs of Teachers and supporting staff from diverse backgrounds. Different styles of leadership has different impact on the Teaching and Learning culture in the New Normal.
  • 9. There are four major styles of leadership which apply well in the the Teaching and Learning culture in the New Normal in the Educational setting. Types of Leaders and Leadership Styles in the New Normal They are; 1. Servant Leadership, 2. Transactional Leadership, 3. Emotional Leadership & 4. Transformational Leadership
  • 10. While each of these styles has its good points, there is a wide berth of variation, and in fact, transformational leadership is truly an amalgamation of the best attributes of the other three. Let’s explore how servant leadership, transactional leadership, and emotional leadership compare to transformational leadership in supporting the Teaching and Learning culture in the New Normal.
  • 11. The focus of above leadership Styles, particularly for supporting the Teaching and Learning culture in the New Normal conclude these four styles of leadership. As the need to understand which style of leadership will work best, alone or in combination, it is imperative to understand these types individually in regards to their methods and what they offer.
  • 12. Types of Leaders and Leadership Styles Let us understand the ‘Rudimentary of different types of Leadership Styles’ tabled in four Quadrant respectively 1st quadrant, High Relationship Oriented & High Task Oriented Leader 2nd quadrant, High Relationship Oriented & Low Task Oriented Leader 3rd quadrant, Low Relationship Oriented & Low Task Oriented Leader 4th quadrant, High Relationship Oriented & Low Task Oriented Leader
  • 13. Relationship-oriented Leader High Low The leader is very interested in the growth and development of their staff and students. They are often in class, leading teaching and learning, modelling good practice, and supporting the students. They take a deep interest in their work, do it well and in time, and ensure that staff and students are involved in the decision making. Everyone feels that the leader knows and supports them to get better . The leader is very focused on getting the work done to perfection and well in time. They feel that it is a waste of time to check whether their decisions are acceptable to staff and teachers, and see it as their job. The leader is more interested in the time spent on a task than on supporting the teachers to get better; they often take over from the staff, since they can do better than the staff can. Everyone feels that they have to prove they are better than the others. The leader is most interested in spending time socially with the staff and students. They are very sympathetic to the difficulties they face but prefer to discuss tasks that need to be done with staff. They work with a view to getting a task completed, without much attention to detail. Everyone feels that the leader likes them. The leader keeps to themselves, and may get the work done so that it is submitted, without any interest in the work or in the growth and development of the staff and teachers. There is limited social interaction and work is done in a minimal way. Everyone feels that the leader does not know their capabilities. High Low Task-oriented leader Rudimentary understanding of different types of Leadership Styles.
  • 14. However, it is useful to reflect on what implicit messages these four ‘styles’ of leader might give about the school’s culture, as illustrated by the examples Types of Leaders and Leadership Styles In real life, the task- and relationship-oriented axes represent a spectrum, with very few people demonstrating all of the characteristics described of one zone of the Table.
  • 15. Education happens in the real world, where people have shortcomings and quite often need guidance in order to get things going in the right direction. Transformational Leadership offers that same focus on the individual, building an investment in the end goal and thereby creating a momentum to achieve it. Transformational Leadership takes Service Leadership to the next level. Types of Leaders and Leadership Styles
  • 16. 1. Servant Leadership The end goal focus of Servant Leadership is the people who are being led. The leader has no self-interest on his part, steps back and supports only the interests of the followers. Guidance, empowerment and a culture of trust are hallmarks of this leadership. A servant leader puts complete trust in in his or her followers, the process and to align those within the organization with its goal.
  • 17. 1. Servant Leadership The primary issue with servant leadership is that it’s not viable on an organizational level, because it does not keep its eye on the prize. Focusing entirely upon the needs of the people within the organization, the goal of the organization is nearly completely lost and therefore not attained.
  • 18.
  • 19. 2. Transactional Leadership Give and take is the hallmark of transactional leadership – modeled just like a business transaction. Of course the employer/employee relationship is largely transactional as is. Employers need work done and employees do that work in exchange for money.
  • 20. That “quid pro quo” (something for something) is the heart of the workplace, and everyone is generally happy with this arrangement, but it only works if everyone involved sees it that way.
  • 21. In education, there is often more at stake for employees who quite often understand their jobs to be more than just a simple exchange of services for money, but rather see their higher purpose. Money is therefore not the motivating factor. This is where transformational leadership can step in to compliment transactional leadership, taking the whole process a step further by building upon other forms of motivation outside of simply the exchange of goods and services for money.
  • 22.
  • 23. 3. Emotional Leadership Where transactional leadership is concerned primarily with the exchange of goods and services, emotional leadership is concerned with the feelings and motivations of followers. It takes the focus completely to the other side of the spectrum – demanding that leaders be emotionally intelligent themselves and then to motivate through the use of that emotional intelligence.
  • 24.
  • 25. 3. Emotional Leadership Emotional leadership and transformational leadership have a great deal in common with each other. With emotional leadership, the leader taps into their emotional center in order to find the path to guiding their followers. People sometimes argue that transformational leadership requires that same level of influence over emotions, however there is a fundamental difference in the two, in that transformational leadership is by necessity a rational process rather than an emotional one.
  • 26.
  • 27. 4. Transformational Leadership For education in particular to Teaching and Learning culture in the New Normal, transformational leadership offers the best of everything, – from tapping into the emotions of workers to offering the compensatory core that is the case for all forms of business, to guiding from a place of support.
  • 28. Transformational leadership takes the best qualities from other kinds of leadership and uses those, along with a deep sense of shared purpose to motivate subordinates. 4. Transformational Leadership While the other forms of leadership focus on one singular aspect or another, transformational leadership takes a broad view of the issues surrounding leadership and then uses those as a driving force for meeting the overall goals of the organization.
  • 29.
  • 30. However since transformational leadership is informed by all of these various types of leadership, it’s always a good idea for leaders to learn more about these other styles. This is have a deeper understanding of these forms of styles to offer the best support and guidance possible to those whose service are in. 4. Transformational Leadership References; Transformational leadership is a theory of leadership that was developed by James Burns (1978),
  • 31. Transformational leadership only really works if the leader is able to keep up the charisma and interpersonal relationships which are required for it to work. When transformational leadership fails, the last resort is quite often transactional leadership, which is easy and straightforward, if less than effective in the long term.
  • 32.
  • 33. Education happens in the real world, where people have shortcomings and quite often need guidance in order to get things going in the right direction. Transformational Leadership offers that same focus on the individual, building an investment in the end goal and thereby creating a momentum to achieve it. Transformational Leadership takes Service Leadership to the next level.
  • 34. Session 2  Introduction to Innovation & Innovation Leadership.  Innovation Leadership & Skills in the New Normal  Leading innovation practice in the New Normal
  • 35. Innovation means first different, then better. It is a fundamentally different way of doing things with better, and different outcomes. Both the 'different' and the 'better' must be significant and substantial. Introduction: What is Innovation?
  • 36. Educational organization need to think of innovation as those actions that significantly challenge key assumptions about schools and the way they operate.
  • 37. Innovation in Educational sector should be defined as; “making it easier for administration staff, educators and students to do the things THEY want to do.” These are the innovations that succeed, scale and sustain.” – Rob Abel, USA Innovation in Education
  • 38. A very powerful learning and innovative-mind developing activity has been,  visiting other schools  shadowing the innovative administration style, and  blogging observations. Take initiative as Leaders to observe closely what other schools from across many educational sectors are doing; K-12 and post-secondary, private, public, charter, etc.
  • 39. Own as Principal the role of Innovator-in-Chief: You can’t delegate innovation:
  • 40. Driving Innovation and Collaboration This cycle helps your organization become successful in  identifying new ideas,  implementing and  integrating them into operations. You must engrain this cycle into the DNA of your organization.
  • 41. Organizational Leaders are managing Change at a frenzied pace. This applies to Leaders in the Educational administration support group too. Managing Change The classic K-12 education are designed for slow reaction to change, but as the world changes and when hit by a Pandemic, it requires constant innovation, -so must our leaders take on roles for managing change for continuous improvement.
  • 42. Innovation Leadership & Skills of the New Normal The ability to adapt change to the New Normal and to use new tools has become even more important especially during this Pandemic. Leaders often hear he phrase “21st Century Global Competencies. What does that mean? It means (the new 6 Cs) Innovation Leadership & Skills of the New Normal
  • 43.
  • 44. 21st Century Innovation Leadership now has done away with traditional departments, instead to focus on listening and responding to customer needs. From company-wide meetings to team huddles, their employees know and understand their customers and how they might be serviced. Innovation Leadership & Skills of the New Normal
  • 45. COVID-19 brings about a fundamental shift in how organizations need to create innovation and practice leadership. Instead of focusing on “disrupting competitors”, the new normal requires a greater emphasis on collaboration and co-creation. The reason for this is that the world is so unpredictable.” Innovation Leadership & Skills of the New Normal
  • 46. Innovation Leadership & Skills of the New Normal
  • 47. Leading Innovation practice in the New Normal They think, and not just follow rules blindly, a shift from rules to principles. Schools are open to different ideas and break established rules when they no longer make sense. They ask hard questions and expect the school community to grapple with the questions alongside them. Innovative leaders create a culture of risk, change, critical and creative thinking. Leading innovation practice in the New Normal
  • 48. If managers are effective leaders, their subordinates will be enthusiastic about exerting effort to attain organizational objectives. Leading Innovation involves the social and informal sources of influence that you use to inspire action taken by others. Leading Innovation practice in the New Normal
  • 49. Studies of communication provide direction as to how Leaders can effectively and persuasively communicate. Information regarding questions such as,  “What makes a manager a good leader?” and  “In what situations are certain leadership styles most appropriate and effective?” Leading Innovation practice in the New Normal
  • 50. The behavioral sciences have made many contributions to understanding this function of management. Personality research and studies of job attitudes provide important information as to how managers can most effectively lead subordinates. Leading Innovation practice in the New Normal
  • 51. Leading Innovation practice in the New Normal
  • 52. This research tells us that to lead effectively, Leaders must first understand their subordinates’ personalities, values, attitudes, and emotions. This energized Workers to put forth productive effort per Motivation theory studies Leading Innovation practice in the New Normal
  • 53. Leading Innovation practice in the New Normal Personalizing professional development, managing change and their own professional development every day,… The old models of professional development for attending seminars selected by administrators on certain days is becoming outdated with the new normal. Educators are now learning on the go, in real-time, every day and situated in context. Personalized Professional Development
  • 54. Leading Innovation practice in the New Normal Personalized Professional Development Leaders need to identify clear Goals and guide staff to achieve it by guiding them on how and what to achieve through continuous coaching and learning, including a combination of  online learning,  service-based learning and  active workshops that are more hands-on in making the changes happen.
  • 55. Leading Innovation practice in the New Normal "Without that, you’re not going to be able to orchestrate a lot of the things in the new normal” Ensure digital access and infrastructure Innovative leaders build capacity for staff & educators to learn through blogs, wikis and virtual environments by laying a solid digital access infrastructure foundation.
  • 56. Leading Innovation practice in the New Normal Design, creativity, entrepreneurship, performance and innovation combine to foster some of the most staff-centered environments This empower your staff with voice and choice in how they learn then to lead,  showing work on what they have learned and  providing powerful, personalized learning experiences. Believe in Staff capacity to Lead
  • 57. Leading Innovation practice in the New Normal Believe in Staff capacity to Lead
  • 58. Leading Innovation practice in the New Normal Staff-Centered Environments (SCE) Leaders must become comfortable with changing their leadership style from directive to consultative -- from "Do as I say" to “based on your needs, let's co-develop and implement a plan of action.“

Notes de l'éditeur

  1. May 6-10, 2002
  2. Planning, Organizing, Directing and Controlling LEARNING OBJECTIVES Know the dimensions of the planning-organizing-leading-controlling (P-O-L-C) framework. Know the general inputs into each P-O-L-C dimension. A manager’s primary challenge is to solve problems creatively. While drawing from a variety of academic disciplines, and to help managers respond to the challenge of creative problem solving, principles of management have long been categorized into the four major functions of planning, organizing, leading, and controlling (the P-O-L-C framework). The four functions, summarized in the P-O-L-C figure, are actually highly integrated when carried out in the day-to-day realities of running an organization. Therefore, you should not get caught up in trying to analyze and understand a complete, clear rationale for categorizing skills and practices that compose the whole of the P-O-L-C framework. It is important to note that this framework is not without criticism. Specifically, these criticisms stem from the observation that the P-O-L-C functions might be ideal but that they do not accurately depict the day-to-day actions of actual managers.H. Mintzberg, The Nature of Managerial Work (New York: Harper & Row, 1973); D. Lamond, “A Matter of Style: Reconciling Henri and Henry,” Management Decision 42, no. 2 (2004): 330–56. The typical day in the life of a manager at any level can be fragmented and hectic, with the constant threat of having priorities dictated by the law of the trivial many and important few (i.e., the 80/20 rule). However, the general conclusion seems to be that the P-O-L-C functions of management still provide a very useful way of classifying the activities managers engage in as they attempt to achieve organizational goals.D. Lamond, “A Matter of Style: Reconciling Henri and Henry,” Management Decision 42, no. 2 (2004): 330–56. Figure 1.7 The P-O-L-C Framework Planning Planning is the function of management that involves setting objectives and determining a course of action for achieving those objectives. Planning requires that managers be aware of environmental conditions facing their organization and forecast future conditions. It also requires that managers be good decision makers. Planning is a process consisting of several steps. The process begins with environmental scanningwhich simply means that planners must be aware of the critical contingencies facing their organization in terms of economic conditions, their competitors, and their customers. Planners must then attempt to forecast future conditions. These forecasts form the basis for planning. Planners must establish objectives, which are statements of what needs to be achieved and when. Planners must then identify alternative courses of action for achieving objectives. After evaluating the various alternatives, planners must make decisions about the best courses of action for achieving objectives. They must then formulate necessary steps and ensure effective implementation of plans. Finally, planners must constantly evaluate the success of their plans and take corrective action when necessary. There are many different types of plans and planning. Strategic planning involves analyzing competitive opportunities and threats, as well as the strengths and weaknesses of the organization, and then determining how to position the organization to compete effectively in their environment. Strategic planning has a long time frame, often three years or more. Strategic planning generally includes the entire organization and includes formulation of objectives. Strategic planning is often based on the organization’s mission, which is its fundamental reason for existence. An organization’s top management most often conducts strategic planning. Tactical planning is intermediate-range (one to three years) planning that is designed to develop relatively concrete and specific means to implement the strategic plan. Middle-level managers often engage in tactical planning. Operational planning generally assumes the existence of organization-wide or subunit goals and objectives and specifies ways to achieve them. Operational planning is short-range (less than a year) planning that is designed to develop specific action steps that support the strategic and tactical plans. Organizing Organizing is the function of management that involves developing an organizational structure and allocating human resources to ensure the accomplishment of objectives. The structure of the organization is the framework within which effort is coordinated. The structure is usually represented by an organization chart, which provides a graphic representation of the chain of command within an organization. Decisions made about the structure of an organization are generally referred to asorganizational design decisions. Organizing also involves the design of individual jobs within the organization. Decisions must be made about the duties and responsibilities of individual jobs, as well as the manner in which the duties should be carried out. Decisions made about the nature of jobs within the organization are generally called “job design” decisions. Organizing at the level of the organization involves deciding how best to departmentalize, or cluster, jobs into departments to coordinate effort effectively. There are many different ways to departmentalize, including organizing by function, product, geography, or customer. Many larger organizations use multiple methods of departmentalization. Organizing at the level of a particular job involves how best to design individual jobs to most effectively use human resources. Traditionally, job design was based on principles of division of labor and specialization, which assumed that the more narrow the job content, the more proficient the individual performing the job could become. However, experience has shown that it is possible for jobs to become too narrow and specialized. For example, how would you like to screw lids on jars one day after another, as you might have done many decades ago if you worked in company that made and sold jellies and jams? When this happens, negative outcomes result, including decreased job satisfaction and organizational commitment, increased absenteeism, and turnover. Recently, many organizations have attempted to strike a balance between the need for worker specialization and the need for workers to have jobs that entail variety and autonomy. Many jobs are now designed based on such principles as empowerment, job enrichment and teamwork. For example, HUI Manufacturing, a custom sheet metal fabricator, has done away with traditional “departments” to focus on listening and responding to customer needs. From company-wide meetings to team huddles, HUI employees know and understand their customers and how HUI might service them best.http://www.huimfg.com/abouthui-yourteams.aspx (accessed October 15, 2008). Leading Leading involves the social and informal sources of influence that you use to inspire action taken by others. If managers are effective leaders, their subordinates will be enthusiastic about exerting effort to attain organizational objectives. The behavioral sciences have made many contributions to understanding this function of management. Personality research and studies of job attitudes provide important information as to how managers can most effectively lead subordinates. For example, this research tells us that to become effective at leading, managers must first understand their subordinates’ personalities, values, attitudes, and emotions. Studies of motivation and motivation theory provide important information about the ways in which workers can be energized to put forth productive effort. Studies of communication provide direction as to how managers can effectively and persuasively communicate. Studies of leadership and leadership style provide information regarding questions, such as, “What makes a manager a good leader?” and “In what situations are certain leadership styles most appropriate and effective?” Figure 1.8 Quality control ensures that the organization delivers on its promises. © 2010 Jupiterimages Corporation Controlling Controlling involves ensuring that performance does not deviate from standards. Controlling consists of three steps, which include (1) establishing performance standards, (2) comparing actual performance against standards, and (3) taking corrective action when necessary. Performance standards are often stated in monetary terms such as revenue, costs, or profits but may also be stated in other terms, such as units produced, number of defective products, or levels of quality or customer service. The measurement of performance can be done in several ways, depending on the performance standards, including financial statements, sales reports, production results, customer satisfaction, and formal performance appraisals. Managers at all levels engage in the managerial function of controlling to some degree. The managerial function of controlling should not be confused with control in the behavioral or manipulative sense. This function does not imply that managers should attempt to control or to manipulate the personalities, values, attitudes, or emotions of their subordinates. Instead, this function of management concerns the manager’s role in taking necessary actions to ensure that the work-related activities of subordinates are consistent with and contributing toward the accomplishment of organizational and departmental objectives. Effective controlling requires the existence of plans, since planning provides the necessary performance standards or objectives. Controlling also requires a clear understanding of where responsibility for deviations from standards lies. Two traditional control techniques are budget and performance audits. An audit involves an examination and verification of records and supporting documents. A budget audit provides information about where the organization is with respect to what was planned or budgeted for, whereas a performance audit might try to determine whether the figures reported are a reflection of actual performance. Although controlling is often thought of in terms of financial criteria, managers must also control production and operations processes, procedures for delivery of services, compliance with company policies, and many other activities within the organization. The management functions of planning, organizing, leading, and controlling are widely considered to be the best means of describing the manager’s job, as well as the best way to classify accumulated knowledge about the study of management. Although there have been tremendous changes in the environment faced by managers and the tools used by managers to perform their roles, managers still perform these essential functions. KEY TAKEAWAY The principles of management can be distilled down to four critical functions. These functions are planning, organizing, leading, and controlling. This P-O-L-C framework provides useful guidance into what the ideal job of a manager should look like. EXERCISES What are the management functions that comprise the P-O-L-C framework? Are there any criticisms of this framework? What function does planning serve? What function does organizing serve? What function does leading serve? What function does controlling serve?  Previous Section  Table of Contents
  3. Planning, Organizing, Directing and Controlling LEARNING OBJECTIVES Know the dimensions of the planning-organizing-leading-controlling (P-O-L-C) framework. Know the general inputs into each P-O-L-C dimension. A manager’s primary challenge is to solve problems creatively. While drawing from a variety of academic disciplines, and to help managers respond to the challenge of creative problem solving, principles of management have long been categorized into the four major functions of planning, organizing, leading, and controlling (the P-O-L-C framework). The four functions, summarized in the P-O-L-C figure, are actually highly integrated when carried out in the day-to-day realities of running an organization. Therefore, you should not get caught up in trying to analyze and understand a complete, clear rationale for categorizing skills and practices that compose the whole of the P-O-L-C framework. It is important to note that this framework is not without criticism. Specifically, these criticisms stem from the observation that the P-O-L-C functions might be ideal but that they do not accurately depict the day-to-day actions of actual managers.H. Mintzberg, The Nature of Managerial Work (New York: Harper & Row, 1973); D. Lamond, “A Matter of Style: Reconciling Henri and Henry,” Management Decision 42, no. 2 (2004): 330–56. The typical day in the life of a manager at any level can be fragmented and hectic, with the constant threat of having priorities dictated by the law of the trivial many and important few (i.e., the 80/20 rule). However, the general conclusion seems to be that the P-O-L-C functions of management still provide a very useful way of classifying the activities managers engage in as they attempt to achieve organizational goals.D. Lamond, “A Matter of Style: Reconciling Henri and Henry,” Management Decision 42, no. 2 (2004): 330–56. Figure 1.7 The P-O-L-C Framework Planning Planning is the function of management that involves setting objectives and determining a course of action for achieving those objectives. Planning requires that managers be aware of environmental conditions facing their organization and forecast future conditions. It also requires that managers be good decision makers. Planning is a process consisting of several steps. The process begins with environmental scanningwhich simply means that planners must be aware of the critical contingencies facing their organization in terms of economic conditions, their competitors, and their customers. Planners must then attempt to forecast future conditions. These forecasts form the basis for planning. Planners must establish objectives, which are statements of what needs to be achieved and when. Planners must then identify alternative courses of action for achieving objectives. After evaluating the various alternatives, planners must make decisions about the best courses of action for achieving objectives. They must then formulate necessary steps and ensure effective implementation of plans. Finally, planners must constantly evaluate the success of their plans and take corrective action when necessary. There are many different types of plans and planning. Strategic planning involves analyzing competitive opportunities and threats, as well as the strengths and weaknesses of the organization, and then determining how to position the organization to compete effectively in their environment. Strategic planning has a long time frame, often three years or more. Strategic planning generally includes the entire organization and includes formulation of objectives. Strategic planning is often based on the organization’s mission, which is its fundamental reason for existence. An organization’s top management most often conducts strategic planning. Tactical planning is intermediate-range (one to three years) planning that is designed to develop relatively concrete and specific means to implement the strategic plan. Middle-level managers often engage in tactical planning. Operational planning generally assumes the existence of organization-wide or subunit goals and objectives and specifies ways to achieve them. Operational planning is short-range (less than a year) planning that is designed to develop specific action steps that support the strategic and tactical plans. Organizing Organizing is the function of management that involves developing an organizational structure and allocating human resources to ensure the accomplishment of objectives. The structure of the organization is the framework within which effort is coordinated. The structure is usually represented by an organization chart, which provides a graphic representation of the chain of command within an organization. Decisions made about the structure of an organization are generally referred to asorganizational design decisions. Organizing also involves the design of individual jobs within the organization. Decisions must be made about the duties and responsibilities of individual jobs, as well as the manner in which the duties should be carried out. Decisions made about the nature of jobs within the organization are generally called “job design” decisions. Organizing at the level of the organization involves deciding how best to departmentalize, or cluster, jobs into departments to coordinate effort effectively. There are many different ways to departmentalize, including organizing by function, product, geography, or customer. Many larger organizations use multiple methods of departmentalization. Organizing at the level of a particular job involves how best to design individual jobs to most effectively use human resources. Traditionally, job design was based on principles of division of labor and specialization, which assumed that the more narrow the job content, the more proficient the individual performing the job could become. However, experience has shown that it is possible for jobs to become too narrow and specialized. For example, how would you like to screw lids on jars one day after another, as you might have done many decades ago if you worked in company that made and sold jellies and jams? When this happens, negative outcomes result, including decreased job satisfaction and organizational commitment, increased absenteeism, and turnover. Recently, many organizations have attempted to strike a balance between the need for worker specialization and the need for workers to have jobs that entail variety and autonomy. Many jobs are now designed based on such principles as empowerment, job enrichment and teamwork. For example, HUI Manufacturing, a custom sheet metal fabricator, has done away with traditional “departments” to focus on listening and responding to customer needs. From company-wide meetings to team huddles, HUI employees know and understand their customers and how HUI might service them best.http://www.huimfg.com/abouthui-yourteams.aspx (accessed October 15, 2008). Leading Leading involves the social and informal sources of influence that you use to inspire action taken by others. If managers are effective leaders, their subordinates will be enthusiastic about exerting effort to attain organizational objectives. The behavioral sciences have made many contributions to understanding this function of management. Personality research and studies of job attitudes provide important information as to how managers can most effectively lead subordinates. For example, this research tells us that to become effective at leading, managers must first understand their subordinates’ personalities, values, attitudes, and emotions. Studies of motivation and motivation theory provide important information about the ways in which workers can be energized to put forth productive effort. Studies of communication provide direction as to how managers can effectively and persuasively communicate. Studies of leadership and leadership style provide information regarding questions, such as, “What makes a manager a good leader?” and “In what situations are certain leadership styles most appropriate and effective?” Figure 1.8 Quality control ensures that the organization delivers on its promises. © 2010 Jupiterimages Corporation Controlling Controlling involves ensuring that performance does not deviate from standards. Controlling consists of three steps, which include (1) establishing performance standards, (2) comparing actual performance against standards, and (3) taking corrective action when necessary. Performance standards are often stated in monetary terms such as revenue, costs, or profits but may also be stated in other terms, such as units produced, number of defective products, or levels of quality or customer service. The measurement of performance can be done in several ways, depending on the performance standards, including financial statements, sales reports, production results, customer satisfaction, and formal performance appraisals. Managers at all levels engage in the managerial function of controlling to some degree. The managerial function of controlling should not be confused with control in the behavioral or manipulative sense. This function does not imply that managers should attempt to control or to manipulate the personalities, values, attitudes, or emotions of their subordinates. Instead, this function of management concerns the manager’s role in taking necessary actions to ensure that the work-related activities of subordinates are consistent with and contributing toward the accomplishment of organizational and departmental objectives. Effective controlling requires the existence of plans, since planning provides the necessary performance standards or objectives. Controlling also requires a clear understanding of where responsibility for deviations from standards lies. Two traditional control techniques are budget and performance audits. An audit involves an examination and verification of records and supporting documents. A budget audit provides information about where the organization is with respect to what was planned or budgeted for, whereas a performance audit might try to determine whether the figures reported are a reflection of actual performance. Although controlling is often thought of in terms of financial criteria, managers must also control production and operations processes, procedures for delivery of services, compliance with company policies, and many other activities within the organization. The management functions of planning, organizing, leading, and controlling are widely considered to be the best means of describing the manager’s job, as well as the best way to classify accumulated knowledge about the study of management. Although there have been tremendous changes in the environment faced by managers and the tools used by managers to perform their roles, managers still perform these essential functions. KEY TAKEAWAY The principles of management can be distilled down to four critical functions. These functions are planning, organizing, leading, and controlling. This P-O-L-C framework provides useful guidance into what the ideal job of a manager should look like. EXERCISES What are the management functions that comprise the P-O-L-C framework? Are there any criticisms of this framework? What function does planning serve? What function does organizing serve? What function does leading serve? What function does controlling serve?  Previous Section  Table of Contents