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Engage!
How to engage employees to drive business results…




                                                     0
Human Resources evolves into Human Capital
Companies need to shift the focus from traditional human resources practices to real
human capital practices that drive results through people!


            From                                                 To


  Recruiting processes                     Engaging employees
  On boarding                              Creating a compelling employment brand
  Human resources processes                Building a high performance culture
  Employee relations                       People strategies that drive results
  Compensation
                                           Measuring the results of deploying people
  Performance management
                                           Real-time performance optimization
  Compliance
                                           Rewarding employees for business results



                                                                                       1
Elements of Human Capital
An effective human capital philosophy guides how to engage your workforce to drive
results. It also creates a compelling employment and cultural brand!



      Rewarding                                              Attracting




                              Employee
                             Engagement

  Performing                                                     Selecting




                                  Learning
                                                                                     2
Global Human Capital Strategies that Work
Human capital strategies that work:
    – Focus on employee engagement and business results
    – Infuse the key drivers of business operations
    – Make human capital practices and principles transparent by making them part of what
      everyone does everyday
    – Translate business strategy into action and connect employees at all levels

Outcomes of human capital strategies:
    – Profitable revenue
    – Innovation
    – Strategic alignment



                             Human                Human
          Business                                                            Business
                              Capital             Capital
          Strategy                                                             Results
                             Strategy            Practices


                                                                                            3
Attracting and Selecting
An effective recruiting strategy delivers the right talent at the right time and
acts as the starting place for effective employee engagement.


                                             Plan



                         Hire                                   Source




                 Background
                   Checks
                                                                    Screen




                                References          Interview


                                                                                   4
Learning
A dynamic learning strategy and system is essential to developing the values
and technical, core, and leadership competencies that accelerate performance.




                                                                                5
Performing and Rewarding
Integrating performance and reward practices is the key to inspiring and
motivating employees to deliver results.

  Ultimate           Inspire and motivate employees to achieve client’s strategic goals
  Rewards            Performance management becomes a continuous, real-time process
                     Creates an effective platform for coaching and recognizing employees


                                   A systematic process to set metrics, communicate essential skills,
             Performance            knowledge, and behaviors, provide feedback and coaching, and
             Optimization           deliver rewards, which offers employees what they need to
                                    excel in their work
                                   Variable pay rewards employees based on their achievement
             Variable Pay           level of defined performance metrics each month
                                   Focuses agents on achieving a higher level of performance
                                    each month

                                   Base pay is linked to each employee’s consistent achievement of
                                    defined performance metrics
             Base Pay
                                   Accelerates base pay increases based on true performance that
                                    drives business results

                                   Acknowledges and celebrates achievements of teams and
             Recognition            individuals and creates an environment where everyone has an
                                    opportunity to win

                                                                                                         6
7

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Engage! V6

  • 1. Engage! How to engage employees to drive business results… 0
  • 2. Human Resources evolves into Human Capital Companies need to shift the focus from traditional human resources practices to real human capital practices that drive results through people! From To Recruiting processes Engaging employees On boarding Creating a compelling employment brand Human resources processes Building a high performance culture Employee relations People strategies that drive results Compensation Measuring the results of deploying people Performance management Real-time performance optimization Compliance Rewarding employees for business results 1
  • 3. Elements of Human Capital An effective human capital philosophy guides how to engage your workforce to drive results. It also creates a compelling employment and cultural brand! Rewarding Attracting Employee Engagement Performing Selecting Learning 2
  • 4. Global Human Capital Strategies that Work Human capital strategies that work: – Focus on employee engagement and business results – Infuse the key drivers of business operations – Make human capital practices and principles transparent by making them part of what everyone does everyday – Translate business strategy into action and connect employees at all levels Outcomes of human capital strategies: – Profitable revenue – Innovation – Strategic alignment Human Human Business Business Capital Capital Strategy Results Strategy Practices 3
  • 5. Attracting and Selecting An effective recruiting strategy delivers the right talent at the right time and acts as the starting place for effective employee engagement. Plan Hire Source Background Checks Screen References Interview 4
  • 6. Learning A dynamic learning strategy and system is essential to developing the values and technical, core, and leadership competencies that accelerate performance. 5
  • 7. Performing and Rewarding Integrating performance and reward practices is the key to inspiring and motivating employees to deliver results. Ultimate  Inspire and motivate employees to achieve client’s strategic goals Rewards  Performance management becomes a continuous, real-time process  Creates an effective platform for coaching and recognizing employees  A systematic process to set metrics, communicate essential skills, Performance knowledge, and behaviors, provide feedback and coaching, and Optimization deliver rewards, which offers employees what they need to excel in their work  Variable pay rewards employees based on their achievement Variable Pay level of defined performance metrics each month  Focuses agents on achieving a higher level of performance each month  Base pay is linked to each employee’s consistent achievement of defined performance metrics Base Pay  Accelerates base pay increases based on true performance that drives business results  Acknowledges and celebrates achievements of teams and Recognition individuals and creates an environment where everyone has an opportunity to win 6
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