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I Am Knowledge Worker 2.0



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My presentation from the Office 2.0 Conference. It's a discussion on the changing nature of knowledge workers and how their organisations can help them be better at their jobs and more productive.

The slides alone don't make quite as much sense as they do with the audio.

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I Am Knowledge Worker 2.0

  1. I Am Knowledge Worker 2.0 Stephen Collins Hear me roar acidlabs
  2. Definitely not!
  3. Who am I?
  4. Who (and what) is Knowledge Worker 2.0?
  5. “... works primarily with information or... develops and uses knowledge in the workplace.” Peter Drucker, Landmarks of Tomorrow, 1959
  6. Work has changed from...
  7. making things...
  8. to knowing things
  9. BigCorp Pty Ltd They’re here. And here. And here. And here. And here. Where they should be.
  10. Content People Organisational Records Psychologist Manager Subject Experts Information Architect Researcher HR Manager Knowledge Manager Web Strategist Organisational DBA Marketer Development Research Corporate Manager Scientist Comms Manager Business CIO Industry Analyst CFO Manager CEO Project Manager Software Developer Business Analyst Systems Analyst IT Manager Web Developer Technology Business Original version by Patrick Lambe, Straits Knowledge
  11. Knowledge Worker 1.0 are forced to look like this ‣ limited location ‣ limited roles ‣ inside the wall ‣ stuck at a desk (and stuck using email and other standard tools) ‣ custodian of information ‣ knowledge as process ‣ uses rigid ways of organising information
  12. Knowledge Worker 2.0 looks like this ‣ all over the organisation ‣ broad skills on a solid base ‣ not bound to one place ‣ connects with colleagues, peers and client community everywhere ‣ understands “the way we do things around here” ‣ uses many tools ‣ no particular age ‣ knowledgeable, interested, engaged, contributing ‣ shares and distributes information freely
  13. Skills
  14. Synthesizers
  15. T-Shaped
  16. Fuzzy
  17. Which is not the same as this...
  18. Bursty vs. Busy
  19. “The burst economy, enabled by the Web, works on innovation, flat knowledge networks, and discontinuous productivity.” Anne Truitt Zelenka, Web Worker Daily
  20. Creative
  21. Innovative
  22. Intellectually present
  23. Not tied to a desk
  24. Continuous Partial Attention
  25. The world is my water cooler (and my meeting room)
  26. “Networked, social-based opportunities are so explosive today that when we pursue them we’re flung forward at pace.” James Governor, RedMonk
  27. Seeding the fertile mind
  28. At enlightened, forward-thinking companies, managers understand the connection between learning, innovation, and higher productivity — in fact, employees at these companies may even be encouraged to spend time learning and experimenting with new technologies.” Joe McKendrick, FASTForward
  29. Wide range of tools
  30. “One of the most interesting things for me about these classes has been how often students bring up one specific concern; that people who use the new tools heavily — who post frequently to an internal blog, edit the corporate wiki a lot, or trade heavily in the internal prediction market — will be perceived as not spending enough time on their ‘real’ jobs.” Prof. Andrew McAfee, HBS
  31. Fail gloriously (and often)
  32. Motivation?
  33. Generation Y
  34. Anyone. It’s situational.
  35. How can I add value?
  36. How do I get value?
  37. Outta here...
  38. Engagement
  39. Community
  40. Co-workers
  41. Management
  42. Clients and customers
  43. Conversation
  44. Culture
  45. Aware
  46. Share
  47. Care
  48. Learn
  49. No walls
  50. Authority from knowledge rather than power
  51. Imagine
  52. Licensing
  53. Like the cool pictures?, and Flickr
  54. Stephen Collins skype: trib22 +61 410 680722 strategies, tools and processes to empower knowledge workers