My presentation from the Office 2.0 Conference. It's a discussion on the changing nature of knowledge workers and how their organisations can help them be better at their jobs and more productive. The slides alone don't make quite as much sense as they do with the audio.

1. I Am Knowledge Worker 2.0 Stephen Collins
Hear me roar acidlabs

3. Definitely not!

4. Who am I?

5. Who (and what) is
Knowledge Worker 2.0?

6. “... works primarily with information
or... develops and uses knowledge
in the workplace.”
Peter Drucker, Landmarks of Tomorrow, 1959

7. Work has changed from...

8. making things...

9. to knowing things

10. BigCorp Pty Ltd
They’re here. And here. And here. And here. And here.
Where they should be.

11. Content People
Organisational
Records Psychologist
Manager
Subject Experts Information
Architect
Researcher
HR Manager
Knowledge
Manager
Web Strategist
Organisational
DBA Marketer Development
Research Corporate Manager
Scientist Comms Manager
Business
CIO Industry Analyst CFO
Manager
CEO
Project Manager
Software
Developer
Business Analyst
Systems Analyst
IT Manager Web Developer
Technology Business
Original version by Patrick Lambe, Straits Knowledge
http://www.greenchameleon.com/gc/blog_detail/on_becoming_extinct/

12. Knowledge Worker 1.0 are
forced to look like this
‣ limited location
‣ limited roles
‣ inside the wall
‣ stuck at a desk (and stuck using
email and other standard tools)
‣ custodian of information
‣ knowledge as process
‣ uses rigid ways of organising
information

13. Knowledge Worker 2.0
looks like this
‣ all over the organisation
‣ broad skills on a solid base
‣ not bound to one place
‣ connects with colleagues, peers and client
community everywhere
‣ understands “the way we do things around
here”
‣ uses many tools
‣ no particular age
‣ knowledgeable, interested, engaged,
contributing
‣ shares and distributes information freely

14. Skills

15. Synthesizers

16. T-Shaped

17. Fuzzy

18. http://www.flickr.com/photos/geek4x4/237306157/
Which is not the same as this...

19. Bursty vs. Busy

20. “The burst economy, enabled by the
Web, works on innovation, flat
knowledge networks, and discontinuous
productivity.”
Anne Truitt Zelenka, Web Worker Daily
http://webworkerdaily.com/2007/04/19/busyness-vs-burst-why-corporate-web-workers-look-unproductive/

21. Creative

22. Innovative

23. Intellectually present

24. Not tied to a desk

25. Continuous Partial Attention

26. The world is my
water cooler (and
my meeting room)

27. “Networked, social-based
opportunities are so explosive
today that when we pursue them
we’re flung forward at pace.”
James Governor, RedMonk
http://www.redmonk.com/jgovernor/2007/04/17/hyper-productivity-and-information-saturation-economics/

28. Seeding the fertile mind

29. At enlightened, forward-thinking
companies, managers understand
the connection between learning,
innovation, and higher productivity
— in fact, employees at these
companies may even be
encouraged to spend time
learning and experimenting with
new technologies.”
Joe McKendrick, FASTForward
http://fastforwardblog.com/2007/04/16/enterprise-20s-productivity-perception-paradox/

30. Wide range of tools

31. “One of the most interesting things for
me about these classes has been
how often students bring up one
specific concern; that people who
use the new tools heavily — who post
frequently to an internal blog, edit the
corporate wiki a lot, or trade heavily
in the internal prediction market —
will be perceived as not spending
enough time on their ‘real’ jobs.”
Prof. Andrew McAfee, HBS
http://blog.hbs.edu/faculty/amcafee/index.php/faculty_amcafee_v3/the_pursuit_of_busyness/

32. Fail gloriously (and often)

33. Motivation?

34. Generation Y

35. Anyone. It’s situational.

36. How can I add value?

37. How do I get value?

38. Outta here...

39. Engagement

40. Community

41. Co-workers

42. Management

43. Clients and customers

44. Conversation

45. Culture

46. Aware

47. Share

48. Care

49. Learn

50. No walls

51. Authority from knowledge
rather than power

52. Imagine
http://www.flickr.com/photos/midnight_trucker/376653652/

53. Licensing
http://creativecommons.org/licenses/by-nc-sa/3.0/
http://www.slideshare.net/trib

54. Like the cool pictures?
iStockphoto.com, LuckyOliver.com and Flickr

55. Stephen Collins
trib@acidlabs.org
skype: trib22
+61 410 680722
www.acidlabs.org
twitter.com/trib
www.linkedin.com/in/stephencollins
strategies, tools and processes to empower knowledge workers