Personal Information
Entreprise/Lieu de travail
Sydney, Australia Australia
Profession
Customer Driven Innovation and Experience - CX Strategist at M&C Saatchi
Secteur d’activité
Design
À propos
Experience across the entire Customer Experience design lifecycle with a focus on innovation and creative technology to create products/services that resonate with customers, enable competitive advantage and drive more value per customer.
FACILIATION:
- Managing and designing collaborative processes to ensure results including; Feedback processes with high level stakeholders, ideation session across disciplines and organisations, change management processes.
CUSTOMER EXPERIENCE STRATEGY:
- Adept practitioner of the jobs-to-be-done framework to drive outcome-driven innovation across product, service and marketing development.
- Expertise in managing and communicating customer research to...
- Présentations
- Documents
- Infographies
Sydney JTBD meetup - the 4 forces of progress
Christian Lafrance
•
il y a 8 ans
5 Things I Wish I Knew – A Service Design Journey
Jamin Hegeman
•
il y a 10 ans
This is Service Design Thinking @ UXCamp CPH 4-2014
Jakob Schneider
•
il y a 9 ans
Services and Stories - why marketing and product innovation need to play nice
Andy Whitlock
•
il y a 9 ans