SlideShare une entreprise Scribd logo
1  sur  74
Télécharger pour lire hors ligne
+
MEET THE PRESENTERS
Erin Wasson // Vice President of Marketing
UrbanBound
Erin is the VP of Marketing of UrbanBound, a Relocation Management Software provider
reshaping the way employers offer and administer relocation benefits to their employees.
Erin thrives in conceptualizing, creating and cultivating brands. Her passion has led her to
be on the founding team of two successful HR tech startups — Hireology, a web-based
hiring solution, along with UrbanBound. She leads UrbanBound's marketing team in
creating conversations online around the pain points, trends and growth in the HR Tech and
Relocation space.
Jamie Gilpin // CMO
Envoy
Jamie, a veteran to the HR technology industry, brings over 15 years of sales, marketing, and
branding experience to Envoy. As CMO, she plays a key role in driving a powerful brand for
Envoy that represents its dedication to providing education, support, unparalleled value and
a better experience for both businesses and employees navigating the immigration process.
Prior to Envoy, Gilpin was the vice president of marketing at CareerBuilder where she
studied the relationships between job seekers and employers for over a decade and became
passionate about solving the skills gap. Jamie has spoken on the skills gap, workforce trends,
big data, and technology at numerous industry conferences and in media interviews.
ABOUT ENVOY
The global immigration process is frustrating, confusing, stressful and inefficient.
For nearly 20 years, Envoy has been on a mission to fix that. We combine expert legal representation with
innovative technology to deliver the only platform that makes it seamless for companies to hire, mobilize
and manage a global workforce.
growth in last 2 years
51%
190
Secure work
authorization in
countries around
the globe
98%
+Envoy-affiliated attorney
case approval rate for over
30,000 cases*
1,000+customers
80+Average NPS
*Approval is not guaranteed in any given case; approval depends on the specific facts and legal circumstances of each case. This excludes B-2 visas. Website, technology platform and
administrative services provided by Envoy Global Inc., a Delaware corporation. Legal services provided by Envoy-affiliated attorneys.
ABOUT URBANBOUND
As a leading provider of Relocation Management Software, UrbanBound empowers
companies with the technology to administer, track, and optimize relocation benefits, while
providing a tailored employee experience.
+
THE WHY
Employee experience impacts your bottom line
THE WHAT
Building the ideal employee lifecycle for your expat employees
THE HOW
Tips and best practices for each step from onboarding
through retention
+
EMPLOYEE
EXPERIENCE
IMPACTS
BOTTOM LINE
Global Talent Landscape
International assignments increased by 25% in the last 10 years and
expected to double by 2020
CEOS ARE CONCERNED ABOUT
A WIDE RANGE OF RISKS
82% 80% 77% 74%
Uncertain
economic growth
Over-Regulation Availability of
Key Skills
Geopolitical
Uncertainty
CEOS ARE LOOKING MORE WIDELY
TO FIND THE SKILLS THEY NEED
We promote talent diversity
and inclusiveness
We’ve changed our people strategy to
reflect the skills and employment
structures we need for the future
We move talent to where we need it
We seek out the best talent regardless of
demographics or geography
GLOBAL WORKFORCE IS KEY TO
OVERCOME TALENT GAPS
GLOBAL TALENT ACQUISITION IS KEY
63%
of employers say sourcing
foreign national employees
is very to extremely
important to their talent
acquisition strategy.
Up significantly from
42%last year
How important is sourcing foreign national employees to your company’s
talent acquisition strategy?
GLOBAL WORKFORCE IS KEY TO
OVERCOME TALENT GAPS
55 percent of employers expect their company’s foreign national headcount to increase
in the next year, a significant increase from 34 percent last year
MOBILIZING TALENT IS CRITICAL
59 percent expect their demand for work authorization and/or business visas in jurisdictions
outside the United States to increase in the next year
Companies with standard onboarding
process experience 50% greater new
hire retention
50%
WHY IS IT IMPORTANT?
69% of employees are more likely to
stay with a company for three years if
they experienced a great onboarding
process
69%
GETTING
THEIR VISA
HELPING
SPOUSE
WITH
TRANSITION
PACKING
CURRENT
HOUSE
KEEPING UP
WITH
CURRENT
WORKLOAD
LEARNING A
NEW
LANGUAGE
SETTING UP
UTILITIES
SECURING
STORAGE
BOOKING
MOVERS
FINDING
NEW
SCHOOL FOR
KIDS
PREPARING
FOR NEW
JOB
FINDING A
NEW HOME
WHAT ARE
THEY GOING
TO DO WITH
THEIR CAR
FIGURING
OUT HOW
TO GET TO
NEW OFFICE
DISCOVERING
A NEW CITY
YOUR
EMPLOYEE
BUILDING
THE IDEAL
EMPLOYEE
LIFECYCLE
+
LET’S TAKE A LOOK AT THE STANDARD
HIRING PROCESS
OFFER
PROCESS
TRAINING
AND
ASSIMILATION
FIRST DAY
OF WORK
AND
ORIENTATION
HIRING
MANAGER
INTERVIEWS
RECRUITING &
SCREENING
LET’S TAKE A LOOK AT THE
HIRING PROCESS WITH EXPATS
RELOCATION
IMMIGRATION
PROCESS
OFFER
PROCESS
TRAINING
AND
ASSIMILATION
FIRST DAY
OF WORK
AND
ORIENTATION
HIRING
MANAGER
INTERVIEWS
RECRUITING
& SCREENING
WE ARE GOING TO FOCUS ON WHERE WE TYPICALLY SEE
COMPANIES LOSE SIGHT OF THEIR EMPLOYEE EXPERIENCE
The biggest mistake employers can make is
losing sight of the employee experience during
a critical part of the process
The biggest mistake employers can make is
losing sight of the employee experience during a
critical part of the process
IMMIGRATION &
RELOCATION.
MOBILITY
TEAM OR
PROVIDER
HR
TEAM
employee
hand off
main reason this happens…
typically this is where the employee handoff occurs
Peak-End Experience
22
The more intensive the peak
the more positive the end, the
better the evaluation of the
overall experience.
The brain establishes the
overall assessment mainly
from the average value
between the peak moment
and the end.
Every company has
some version of this
for their employees.
HOW DOES IT CHANGE FOR YOUR
INTERNATIONAL EMPLOYEES
AND EXPATS?
Building the Ideal Employee Lifecycle for your Employees
TIPS FOR
EACH STAGE
+
• RECRUITING
• OFFER PROCESS
• IMMIGRATION
• RELOCATION
• “WAITING PERIOD”
• ASSIMILATION
• RETENTION & REPATRIATION
+
THE RECRUITING
PROCESS
+
29
CREATE A
DIGITAL
HIRING
BRAND
USE YOUR
WEBSITE TO
SHARE YOUR
CULTURE
HELP YOUR
EMPLOYEES
UNDERSTAND
THEIR CAREER
PATH
DON’T FORGET
TO BE
TRANSPARENT
ABOUT YOUR
BENEFITS
IF YOU OFFER
RELOCATION
AND
IMMIGRATION
INCLUDE IT IN
YOUR JOB
DESCRIPTION
THE OFFER
PROCESS
+
seek to leverage both
technology and benefits
to increase your offer → acceptance
Acme Company makes it a priority to ensure every employee
feels supported from the moment their offer is accepted. For
you, this begins with your relocation experience.
We’ll give you the tools to complete this life event in a way
that eases stress and creates excitement by providing
web-based Relocation Management Software to assist with
your move and distribute your benefits in a way that’s
natural and easy for you.
More than 83% of employers offer immigration-related perk packages
KNOW WHAT’S important
TO YOUR EMPLOYEE
WHAT’S
IMPORTANT
TO OUR
EXPAT
CANDIDATES?
1. Higher salary
2. More job growth /
responsibility
3. Better benefits
4. Green card sponsorship
5. Family / friends working at
the organization
WHAT WOULD MOST
ENTICE YOU TO LEAVE
YOUR CURRENT COMPANY
AND WORK FOR A
DIFFERENT ORGANIZATION
GREEN CARD
POLICY IS
IMPORTANT
How important is a green card
policy in your desire to seek out
or accept a position with a
company?
GREEN CARD POLICIES
ONBOARDING
STARTS
THE SECOND
YOUR
CANDIDATE
ACCEPTS THE
OFFER
THE IMMIGRATION
PROCESS
+
Immigration Process is the Biggest Drawback
Candidate Experience – Visa Application
All groups identified lag time
as their top complaint, but
non-STEM expats tended to
be more bothered by a lack
of control — 20% versus 8%
of STEM workers.
36% OF EXPATS WHO HAD
A POSITIVE IMMIGRATION
APPLICATION EXPERIENCE
SAID DIRECT ACCESS TO
ATTORNEYS FOR
THEMSELVES AND FAMILY
WAS THE BEST PART
Employer Perspective on Immigration ProcessBIGGEST U.S./INBOUND
PAIN POINTS
41% of Foreign Nationals say the biggest drawback of
working here is the immigration process.
For Employers, one of the biggest pain points is managing
Foreign Nationals questions and anxiety (25%)
Leverage technology
to collaborate
effectively and
empower your
employees
Give your employees
transparency and
control over their
application and status
Automate
communication - No
news vs. good news
GLOBAL/OUTBOUND
PAIN POINTS
THE RELOCATION
PROCESS
+
50
EVEN THOUGH
RELOCATION AND
ONBOARDING ARE
SEPARATE PROCESSES,
THEY NEED TO BE A
PART OF THE SAME
SYSTEM
Building the Ideal Employee Lifecycle for your Employees
Building the Ideal Employee Lifecycle for your Employees
5 COMMON
ROADBLOCKS
DURING
RELOCATION
FOR YOUR
EXPATS
1. Everything takes a lot longer in international
moves - managing time expectations is important
2. Clearly written policies are key to ensuring
everyone is on the same page
3. Communication breakdowns can often occur
between the multiple suppliers, HR, and
relocating employee
4. Employee expectations for international moves
are much greater than domestic
5. Time differences can create delays
HOW TO GET A
DRIVER’S
LICENSE
HOW TO SIGN
A LEASE
HOW TO
GROCERY
SHOP
DESTINATION SERVICE PROVIDERS ARE AN
INVALUABLE BENEFIT
Building the Ideal Employee Lifecycle for your Employees
THE “WAITING
PERIOD”
+
Building the Ideal Employee Lifecycle for your Employees
58
IT IS CRUCIAL TO
MAKE THE MOST OF
YOUR EMPLOYEES’
TIME DURING THIS
WAITING PERIOD
HOUSEHOLD GOODS SURVEYS SHOULD BE
COMPLETED DURING
THE WAITING PERIOD
HELP THEM LEARN ABOUT THEIR NEW CITY
THROUGH THE BEST LENSE POSSIBLE
CREATE A CENTRALIZED LOCATION
SOLELY FOR ONBOARDING
Organizes questions,
documents, and any
information they
might need to know
THE ASSIMILATION
PROCESS
+
31% OF EMPLOYERS
SUPPLY CULTURAL
ASSIMILATION TRAINING
FOR EXPATS
1. Additional orientation training
2. Cultural assimilation training
3. Language classes
4. An established mentorship program
5. Amenities such as prayer/meditation
room, authentic cuisine, etc.
How to help expats better
adapt to company culture:
● Things like hello, thank you,
and vocabulary for ordering
food are hugely beneficial
right off the bat.
● If there is no change of
language, there still may be
some big differences in
communication.
● Hand gestures and body
language are a very
underrated difference in
communication as well.
BUILD ON THE
TRADITIONAL
LANGUAGE
TRAINING
Building the Ideal Employee Lifecycle for your Employees
RETENTION &
REPATRIATION
+
GOOD NEWS - EXPATS ARE LOYAL
Companies with standard onboarding process experience 50%
greater new hire retention
69% of employees are more likely to stay with a
company for three years if they experienced great
onboarding
New employees who went through a structured onboarding
program were 58% more likely to be with the organization
after three years
HOW TO
IMPROVE
FEEDBACK
CHANNELS
FOR YOUR
EMPLOYEES
1. Anonymous surveying
2. Mentorship Programs
3. 30-60-90 Day Plan
4. 360 Degree Reviews
5. Town Hall Meetings
REPATRIATION IS USUALLY
EASIER LOGISTICALLY…
BUT CAN SOMETIMES BE
MORE EMOTIONALLY
STRESSFUL
++
+
HRCI:
314144
SHRM Activity ID:
17-OWJJ3

Contenu connexe

Tendances

employee turnover by chandan jha
employee turnover by chandan jhaemployee turnover by chandan jha
employee turnover by chandan jhaChanand Jha
 
Employee Turnover Costs More Than You Think!
Employee Turnover Costs More Than You Think!Employee Turnover Costs More Than You Think!
Employee Turnover Costs More Than You Think!Ving
 
White Paper: Better Employee Onboarding with Video - Make Every First Day A G...
White Paper: Better Employee Onboarding with Video - Make Every First Day A G...White Paper: Better Employee Onboarding with Video - Make Every First Day A G...
White Paper: Better Employee Onboarding with Video - Make Every First Day A G...Panopto
 
Employee onboarding and employee engagement in it organizations human resourc...
Employee onboarding and employee engagement in it organizations human resourc...Employee onboarding and employee engagement in it organizations human resourc...
Employee onboarding and employee engagement in it organizations human resourc...AKSHAY KHATRI
 
Best Practices in Creating Employee Engagement
Best Practices in Creating Employee EngagementBest Practices in Creating Employee Engagement
Best Practices in Creating Employee EngagementBambooHR
 
5 Hiring and Onboarding Practices That Create Engaged Employees
5 Hiring and Onboarding Practices That Create Engaged Employees5 Hiring and Onboarding Practices That Create Engaged Employees
5 Hiring and Onboarding Practices That Create Engaged EmployeesQualtrics
 
Five Steps to a world class onboarding program presentation
Five Steps to a world class onboarding program presentationFive Steps to a world class onboarding program presentation
Five Steps to a world class onboarding program presentationEmilyBennington
 
Managing Employee Turnover: And How to Not Let It Ruin Organizational Momentum
Managing Employee Turnover: And How to Not Let It Ruin Organizational MomentumManaging Employee Turnover: And How to Not Let It Ruin Organizational Momentum
Managing Employee Turnover: And How to Not Let It Ruin Organizational MomentumShelly Myers
 
Onboarding - Make It More Effective Through Mentoring
Onboarding -  Make It More Effective Through MentoringOnboarding -  Make It More Effective Through Mentoring
Onboarding - Make It More Effective Through MentoringStephen Grindrod
 
Employee Onboarding
Employee OnboardingEmployee Onboarding
Employee Onboardingbmerritt13
 
Onboarding: A Primer to Effective Onboarding
Onboarding: A Primer to Effective OnboardingOnboarding: A Primer to Effective Onboarding
Onboarding: A Primer to Effective OnboardingAcacia HR Solutions
 
Effective Onboarding in the Workplace
Effective Onboarding in the WorkplaceEffective Onboarding in the Workplace
Effective Onboarding in the WorkplaceAdriane Gonzalez
 
Accelerate new hire productivity with 90+day onboarding
Accelerate new hire productivity with 90+day onboardingAccelerate new hire productivity with 90+day onboarding
Accelerate new hire productivity with 90+day onboardingCompettia
 
Navigating the Seven C's of Onboarding
Navigating the Seven C's of OnboardingNavigating the Seven C's of Onboarding
Navigating the Seven C's of OnboardingShelly Myers
 

Tendances (20)

employee turnover by chandan jha
employee turnover by chandan jhaemployee turnover by chandan jha
employee turnover by chandan jha
 
Employee Turnover Costs More Than You Think!
Employee Turnover Costs More Than You Think!Employee Turnover Costs More Than You Think!
Employee Turnover Costs More Than You Think!
 
White Paper: Better Employee Onboarding with Video - Make Every First Day A G...
White Paper: Better Employee Onboarding with Video - Make Every First Day A G...White Paper: Better Employee Onboarding with Video - Make Every First Day A G...
White Paper: Better Employee Onboarding with Video - Make Every First Day A G...
 
Employee onboarding and employee engagement in it organizations human resourc...
Employee onboarding and employee engagement in it organizations human resourc...Employee onboarding and employee engagement in it organizations human resourc...
Employee onboarding and employee engagement in it organizations human resourc...
 
Developing the Onboarding Program
Developing the Onboarding ProgramDeveloping the Onboarding Program
Developing the Onboarding Program
 
Attrition 144
Attrition 144Attrition 144
Attrition 144
 
Best Practices in Creating Employee Engagement
Best Practices in Creating Employee EngagementBest Practices in Creating Employee Engagement
Best Practices in Creating Employee Engagement
 
Beyond Onboarding New Employees
Beyond Onboarding New EmployeesBeyond Onboarding New Employees
Beyond Onboarding New Employees
 
Employee turnover and maximizing staff retention
Employee turnover and maximizing staff retentionEmployee turnover and maximizing staff retention
Employee turnover and maximizing staff retention
 
5 Hiring and Onboarding Practices That Create Engaged Employees
5 Hiring and Onboarding Practices That Create Engaged Employees5 Hiring and Onboarding Practices That Create Engaged Employees
5 Hiring and Onboarding Practices That Create Engaged Employees
 
Five Steps to a world class onboarding program presentation
Five Steps to a world class onboarding program presentationFive Steps to a world class onboarding program presentation
Five Steps to a world class onboarding program presentation
 
Onboarding
OnboardingOnboarding
Onboarding
 
Managing Employee Turnover: And How to Not Let It Ruin Organizational Momentum
Managing Employee Turnover: And How to Not Let It Ruin Organizational MomentumManaging Employee Turnover: And How to Not Let It Ruin Organizational Momentum
Managing Employee Turnover: And How to Not Let It Ruin Organizational Momentum
 
Onboarding
OnboardingOnboarding
Onboarding
 
Onboarding - Make It More Effective Through Mentoring
Onboarding -  Make It More Effective Through MentoringOnboarding -  Make It More Effective Through Mentoring
Onboarding - Make It More Effective Through Mentoring
 
Employee Onboarding
Employee OnboardingEmployee Onboarding
Employee Onboarding
 
Onboarding: A Primer to Effective Onboarding
Onboarding: A Primer to Effective OnboardingOnboarding: A Primer to Effective Onboarding
Onboarding: A Primer to Effective Onboarding
 
Effective Onboarding in the Workplace
Effective Onboarding in the WorkplaceEffective Onboarding in the Workplace
Effective Onboarding in the Workplace
 
Accelerate new hire productivity with 90+day onboarding
Accelerate new hire productivity with 90+day onboardingAccelerate new hire productivity with 90+day onboarding
Accelerate new hire productivity with 90+day onboarding
 
Navigating the Seven C's of Onboarding
Navigating the Seven C's of OnboardingNavigating the Seven C's of Onboarding
Navigating the Seven C's of Onboarding
 

Similaire à Building the Ideal Employee Lifecycle for your Employees

Appical presentation english
Appical presentation english Appical presentation english
Appical presentation english TechMeetups
 
ADP MOTM 2009 - "Now is the Time!"
ADP MOTM 2009 - "Now is the Time!"ADP MOTM 2009 - "Now is the Time!"
ADP MOTM 2009 - "Now is the Time!"Cielo
 
L&S-DigitalLearningCenter
L&S-DigitalLearningCenterL&S-DigitalLearningCenter
L&S-DigitalLearningCenterGregory Susa
 
HR Mag Dec Jan Article P10
HR Mag Dec Jan Article P10HR Mag Dec Jan Article P10
HR Mag Dec Jan Article P10Annette Sleep
 
Srt ultimate guide_onboardingv2 (1)
Srt ultimate guide_onboardingv2 (1)Srt ultimate guide_onboardingv2 (1)
Srt ultimate guide_onboardingv2 (1)Saif Ahmad
 
Why Should We Keep Evolving Candidate Experience?
Why Should We Keep Evolving Candidate Experience? Why Should We Keep Evolving Candidate Experience?
Why Should We Keep Evolving Candidate Experience? Launchpad
 
How to Create an Inclusive, Adaptable, and Efficient Virtual Onboarding Strategy
How to Create an Inclusive, Adaptable, and Efficient Virtual Onboarding StrategyHow to Create an Inclusive, Adaptable, and Efficient Virtual Onboarding Strategy
How to Create an Inclusive, Adaptable, and Efficient Virtual Onboarding StrategyAggregage
 
THE BIG BENEFITS SHIFT: FROM REWARD TO EXPERIENCE
THE BIG BENEFITS SHIFT: FROM REWARD TO EXPERIENCETHE BIG BENEFITS SHIFT: FROM REWARD TO EXPERIENCE
THE BIG BENEFITS SHIFT: FROM REWARD TO EXPERIENCEHuman Capital Media
 
Transforming Employee Experience
Transforming Employee ExperienceTransforming Employee Experience
Transforming Employee ExperienceCatapult Systems
 
Employer Branding for Challenging, Changing Times in APAC
Employer Branding for Challenging, Changing Times in APACEmployer Branding for Challenging, Changing Times in APAC
Employer Branding for Challenging, Changing Times in APACCielo
 
Rob's Jobs English Presentation
Rob's Jobs English PresentationRob's Jobs English Presentation
Rob's Jobs English PresentationRob's Jobs App
 
How to Deal with the Shortage of Software Developers - Velvetech
How to Deal with the Shortage of Software Developers - VelvetechHow to Deal with the Shortage of Software Developers - Velvetech
How to Deal with the Shortage of Software Developers - VelvetechVelvetech LLC
 
2015 Marketing Info
2015 Marketing Info2015 Marketing Info
2015 Marketing Infoggertler
 
Global In-House Contact Center Benchmark Report Highlights July 2017
Global In-House Contact Center Benchmark Report Highlights July 2017Global In-House Contact Center Benchmark Report Highlights July 2017
Global In-House Contact Center Benchmark Report Highlights July 2017Golden Gate BPO Solutions
 
Inside Access
Inside Access Inside Access
Inside Access FrancisAFS
 
Attrition Rate in IT & Steps to Reduce it
Attrition Rate in IT & Steps to Reduce itAttrition Rate in IT & Steps to Reduce it
Attrition Rate in IT & Steps to Reduce itISHTIYAQUE AHMED
 

Similaire à Building the Ideal Employee Lifecycle for your Employees (20)

Appical presentation english
Appical presentation english Appical presentation english
Appical presentation english
 
ADP MOTM 2009 - "Now is the Time!"
ADP MOTM 2009 - "Now is the Time!"ADP MOTM 2009 - "Now is the Time!"
ADP MOTM 2009 - "Now is the Time!"
 
L&S-DigitalLearningCenter
L&S-DigitalLearningCenterL&S-DigitalLearningCenter
L&S-DigitalLearningCenter
 
HR Mag Dec Jan Article P10
HR Mag Dec Jan Article P10HR Mag Dec Jan Article P10
HR Mag Dec Jan Article P10
 
Srt ultimate guide_onboardingv2 (1)
Srt ultimate guide_onboardingv2 (1)Srt ultimate guide_onboardingv2 (1)
Srt ultimate guide_onboardingv2 (1)
 
Why Should We Keep Evolving Candidate Experience?
Why Should We Keep Evolving Candidate Experience? Why Should We Keep Evolving Candidate Experience?
Why Should We Keep Evolving Candidate Experience?
 
How to Create an Inclusive, Adaptable, and Efficient Virtual Onboarding Strategy
How to Create an Inclusive, Adaptable, and Efficient Virtual Onboarding StrategyHow to Create an Inclusive, Adaptable, and Efficient Virtual Onboarding Strategy
How to Create an Inclusive, Adaptable, and Efficient Virtual Onboarding Strategy
 
THE BIG BENEFITS SHIFT: FROM REWARD TO EXPERIENCE
THE BIG BENEFITS SHIFT: FROM REWARD TO EXPERIENCETHE BIG BENEFITS SHIFT: FROM REWARD TO EXPERIENCE
THE BIG BENEFITS SHIFT: FROM REWARD TO EXPERIENCE
 
Transforming Employee Experience
Transforming Employee ExperienceTransforming Employee Experience
Transforming Employee Experience
 
Employer Branding for Challenging, Changing Times in APAC
Employer Branding for Challenging, Changing Times in APACEmployer Branding for Challenging, Changing Times in APAC
Employer Branding for Challenging, Changing Times in APAC
 
Recruiter Investor Deck December 2020
Recruiter  Investor Deck December 2020Recruiter  Investor Deck December 2020
Recruiter Investor Deck December 2020
 
Whitford Employment Brand
Whitford Employment BrandWhitford Employment Brand
Whitford Employment Brand
 
FEO White Paper
FEO White PaperFEO White Paper
FEO White Paper
 
Rob's Jobs English Presentation
Rob's Jobs English PresentationRob's Jobs English Presentation
Rob's Jobs English Presentation
 
How to Deal with the Shortage of Software Developers - Velvetech
How to Deal with the Shortage of Software Developers - VelvetechHow to Deal with the Shortage of Software Developers - Velvetech
How to Deal with the Shortage of Software Developers - Velvetech
 
2015 Marketing Info
2015 Marketing Info2015 Marketing Info
2015 Marketing Info
 
US Salary guide 2015
US Salary guide 2015US Salary guide 2015
US Salary guide 2015
 
Global In-House Contact Center Benchmark Report Highlights July 2017
Global In-House Contact Center Benchmark Report Highlights July 2017Global In-House Contact Center Benchmark Report Highlights July 2017
Global In-House Contact Center Benchmark Report Highlights July 2017
 
Inside Access
Inside Access Inside Access
Inside Access
 
Attrition Rate in IT & Steps to Reduce it
Attrition Rate in IT & Steps to Reduce itAttrition Rate in IT & Steps to Reduce it
Attrition Rate in IT & Steps to Reduce it
 

Plus de UrbanBound

How to Maximize Your Relocation Program Budget
How to Maximize Your Relocation Program BudgetHow to Maximize Your Relocation Program Budget
How to Maximize Your Relocation Program BudgetUrbanBound
 
Mobility Master Class: The Future of Employee Relocation
Mobility Master Class: The Future of Employee Relocation Mobility Master Class: The Future of Employee Relocation
Mobility Master Class: The Future of Employee Relocation UrbanBound
 
2018 Employee Relocation Trends
2018 Employee Relocation Trends2018 Employee Relocation Trends
2018 Employee Relocation TrendsUrbanBound
 
Mastering Millennials: How to Effectively Communicate with this Generation
Mastering Millennials: How to Effectively Communicate with this GenerationMastering Millennials: How to Effectively Communicate with this Generation
Mastering Millennials: How to Effectively Communicate with this GenerationUrbanBound
 
Big Ways Data Can Play a Role in Your Relocation Program
Big Ways Data Can Play a Role in Your Relocation ProgramBig Ways Data Can Play a Role in Your Relocation Program
Big Ways Data Can Play a Role in Your Relocation ProgramUrbanBound
 
7 Companies Give Their #1 Tip For Reducing Employee Turnover
7 Companies Give Their #1 Tip For Reducing Employee Turnover7 Companies Give Their #1 Tip For Reducing Employee Turnover
7 Companies Give Their #1 Tip For Reducing Employee TurnoverUrbanBound
 
A New Lump Sum for a New Generation
A New Lump Sum for a New GenerationA New Lump Sum for a New Generation
A New Lump Sum for a New GenerationUrbanBound
 
4 Core/Flex Relocation Policies That Will Make Your Life Easier
4 Core/Flex Relocation Policies That Will Make Your Life Easier4 Core/Flex Relocation Policies That Will Make Your Life Easier
4 Core/Flex Relocation Policies That Will Make Your Life EasierUrbanBound
 
Millennials: Understanding the Generation
Millennials: Understanding the GenerationMillennials: Understanding the Generation
Millennials: Understanding the GenerationUrbanBound
 
8 Things Your Transferees are Thankful For
8 Things Your Transferees are Thankful For8 Things Your Transferees are Thankful For
8 Things Your Transferees are Thankful ForUrbanBound
 
Relocation Horror Stories
Relocation Horror StoriesRelocation Horror Stories
Relocation Horror StoriesUrbanBound
 
The Rental Policies You Need to Know About
The Rental Policies You Need to Know AboutThe Rental Policies You Need to Know About
The Rental Policies You Need to Know AboutUrbanBound
 
Benefits for Millennials
Benefits for MillennialsBenefits for Millennials
Benefits for MillennialsUrbanBound
 
6 Ways Your Millennials Differ From Your Baby-Boomers
6 Ways Your Millennials Differ From Your Baby-Boomers6 Ways Your Millennials Differ From Your Baby-Boomers
6 Ways Your Millennials Differ From Your Baby-BoomersUrbanBound
 
Relocating Interns
Relocating InternsRelocating Interns
Relocating InternsUrbanBound
 
8 Things Business Owners Wish They Knew
8 Things Business Owners Wish They Knew8 Things Business Owners Wish They Knew
8 Things Business Owners Wish They KnewUrbanBound
 
Lump Sum: A Dangerous Trend
Lump Sum: A Dangerous TrendLump Sum: A Dangerous Trend
Lump Sum: A Dangerous TrendUrbanBound
 

Plus de UrbanBound (17)

How to Maximize Your Relocation Program Budget
How to Maximize Your Relocation Program BudgetHow to Maximize Your Relocation Program Budget
How to Maximize Your Relocation Program Budget
 
Mobility Master Class: The Future of Employee Relocation
Mobility Master Class: The Future of Employee Relocation Mobility Master Class: The Future of Employee Relocation
Mobility Master Class: The Future of Employee Relocation
 
2018 Employee Relocation Trends
2018 Employee Relocation Trends2018 Employee Relocation Trends
2018 Employee Relocation Trends
 
Mastering Millennials: How to Effectively Communicate with this Generation
Mastering Millennials: How to Effectively Communicate with this GenerationMastering Millennials: How to Effectively Communicate with this Generation
Mastering Millennials: How to Effectively Communicate with this Generation
 
Big Ways Data Can Play a Role in Your Relocation Program
Big Ways Data Can Play a Role in Your Relocation ProgramBig Ways Data Can Play a Role in Your Relocation Program
Big Ways Data Can Play a Role in Your Relocation Program
 
7 Companies Give Their #1 Tip For Reducing Employee Turnover
7 Companies Give Their #1 Tip For Reducing Employee Turnover7 Companies Give Their #1 Tip For Reducing Employee Turnover
7 Companies Give Their #1 Tip For Reducing Employee Turnover
 
A New Lump Sum for a New Generation
A New Lump Sum for a New GenerationA New Lump Sum for a New Generation
A New Lump Sum for a New Generation
 
4 Core/Flex Relocation Policies That Will Make Your Life Easier
4 Core/Flex Relocation Policies That Will Make Your Life Easier4 Core/Flex Relocation Policies That Will Make Your Life Easier
4 Core/Flex Relocation Policies That Will Make Your Life Easier
 
Millennials: Understanding the Generation
Millennials: Understanding the GenerationMillennials: Understanding the Generation
Millennials: Understanding the Generation
 
8 Things Your Transferees are Thankful For
8 Things Your Transferees are Thankful For8 Things Your Transferees are Thankful For
8 Things Your Transferees are Thankful For
 
Relocation Horror Stories
Relocation Horror StoriesRelocation Horror Stories
Relocation Horror Stories
 
The Rental Policies You Need to Know About
The Rental Policies You Need to Know AboutThe Rental Policies You Need to Know About
The Rental Policies You Need to Know About
 
Benefits for Millennials
Benefits for MillennialsBenefits for Millennials
Benefits for Millennials
 
6 Ways Your Millennials Differ From Your Baby-Boomers
6 Ways Your Millennials Differ From Your Baby-Boomers6 Ways Your Millennials Differ From Your Baby-Boomers
6 Ways Your Millennials Differ From Your Baby-Boomers
 
Relocating Interns
Relocating InternsRelocating Interns
Relocating Interns
 
8 Things Business Owners Wish They Knew
8 Things Business Owners Wish They Knew8 Things Business Owners Wish They Knew
8 Things Business Owners Wish They Knew
 
Lump Sum: A Dangerous Trend
Lump Sum: A Dangerous TrendLump Sum: A Dangerous Trend
Lump Sum: A Dangerous Trend
 

Building the Ideal Employee Lifecycle for your Employees

  • 1. +
  • 2. MEET THE PRESENTERS Erin Wasson // Vice President of Marketing UrbanBound Erin is the VP of Marketing of UrbanBound, a Relocation Management Software provider reshaping the way employers offer and administer relocation benefits to their employees. Erin thrives in conceptualizing, creating and cultivating brands. Her passion has led her to be on the founding team of two successful HR tech startups — Hireology, a web-based hiring solution, along with UrbanBound. She leads UrbanBound's marketing team in creating conversations online around the pain points, trends and growth in the HR Tech and Relocation space. Jamie Gilpin // CMO Envoy Jamie, a veteran to the HR technology industry, brings over 15 years of sales, marketing, and branding experience to Envoy. As CMO, she plays a key role in driving a powerful brand for Envoy that represents its dedication to providing education, support, unparalleled value and a better experience for both businesses and employees navigating the immigration process. Prior to Envoy, Gilpin was the vice president of marketing at CareerBuilder where she studied the relationships between job seekers and employers for over a decade and became passionate about solving the skills gap. Jamie has spoken on the skills gap, workforce trends, big data, and technology at numerous industry conferences and in media interviews.
  • 3. ABOUT ENVOY The global immigration process is frustrating, confusing, stressful and inefficient. For nearly 20 years, Envoy has been on a mission to fix that. We combine expert legal representation with innovative technology to deliver the only platform that makes it seamless for companies to hire, mobilize and manage a global workforce. growth in last 2 years 51% 190 Secure work authorization in countries around the globe 98% +Envoy-affiliated attorney case approval rate for over 30,000 cases* 1,000+customers 80+Average NPS *Approval is not guaranteed in any given case; approval depends on the specific facts and legal circumstances of each case. This excludes B-2 visas. Website, technology platform and administrative services provided by Envoy Global Inc., a Delaware corporation. Legal services provided by Envoy-affiliated attorneys.
  • 4. ABOUT URBANBOUND As a leading provider of Relocation Management Software, UrbanBound empowers companies with the technology to administer, track, and optimize relocation benefits, while providing a tailored employee experience.
  • 5. + THE WHY Employee experience impacts your bottom line THE WHAT Building the ideal employee lifecycle for your expat employees THE HOW Tips and best practices for each step from onboarding through retention
  • 7. Global Talent Landscape International assignments increased by 25% in the last 10 years and expected to double by 2020
  • 8. CEOS ARE CONCERNED ABOUT A WIDE RANGE OF RISKS 82% 80% 77% 74% Uncertain economic growth Over-Regulation Availability of Key Skills Geopolitical Uncertainty
  • 9. CEOS ARE LOOKING MORE WIDELY TO FIND THE SKILLS THEY NEED We promote talent diversity and inclusiveness We’ve changed our people strategy to reflect the skills and employment structures we need for the future We move talent to where we need it We seek out the best talent regardless of demographics or geography
  • 10. GLOBAL WORKFORCE IS KEY TO OVERCOME TALENT GAPS
  • 11. GLOBAL TALENT ACQUISITION IS KEY 63% of employers say sourcing foreign national employees is very to extremely important to their talent acquisition strategy. Up significantly from 42%last year How important is sourcing foreign national employees to your company’s talent acquisition strategy?
  • 12. GLOBAL WORKFORCE IS KEY TO OVERCOME TALENT GAPS 55 percent of employers expect their company’s foreign national headcount to increase in the next year, a significant increase from 34 percent last year
  • 13. MOBILIZING TALENT IS CRITICAL 59 percent expect their demand for work authorization and/or business visas in jurisdictions outside the United States to increase in the next year
  • 14. Companies with standard onboarding process experience 50% greater new hire retention 50% WHY IS IT IMPORTANT? 69% of employees are more likely to stay with a company for three years if they experienced a great onboarding process 69%
  • 15. GETTING THEIR VISA HELPING SPOUSE WITH TRANSITION PACKING CURRENT HOUSE KEEPING UP WITH CURRENT WORKLOAD LEARNING A NEW LANGUAGE SETTING UP UTILITIES SECURING STORAGE BOOKING MOVERS FINDING NEW SCHOOL FOR KIDS PREPARING FOR NEW JOB FINDING A NEW HOME WHAT ARE THEY GOING TO DO WITH THEIR CAR FIGURING OUT HOW TO GET TO NEW OFFICE DISCOVERING A NEW CITY YOUR EMPLOYEE
  • 17. LET’S TAKE A LOOK AT THE STANDARD HIRING PROCESS OFFER PROCESS TRAINING AND ASSIMILATION FIRST DAY OF WORK AND ORIENTATION HIRING MANAGER INTERVIEWS RECRUITING & SCREENING
  • 18. LET’S TAKE A LOOK AT THE HIRING PROCESS WITH EXPATS RELOCATION IMMIGRATION PROCESS OFFER PROCESS TRAINING AND ASSIMILATION FIRST DAY OF WORK AND ORIENTATION HIRING MANAGER INTERVIEWS RECRUITING & SCREENING WE ARE GOING TO FOCUS ON WHERE WE TYPICALLY SEE COMPANIES LOSE SIGHT OF THEIR EMPLOYEE EXPERIENCE
  • 19. The biggest mistake employers can make is losing sight of the employee experience during a critical part of the process
  • 20. The biggest mistake employers can make is losing sight of the employee experience during a critical part of the process IMMIGRATION & RELOCATION.
  • 21. MOBILITY TEAM OR PROVIDER HR TEAM employee hand off main reason this happens… typically this is where the employee handoff occurs
  • 22. Peak-End Experience 22 The more intensive the peak the more positive the end, the better the evaluation of the overall experience. The brain establishes the overall assessment mainly from the average value between the peak moment and the end.
  • 23. Every company has some version of this for their employees.
  • 24. HOW DOES IT CHANGE FOR YOUR INTERNATIONAL EMPLOYEES AND EXPATS?
  • 27. • RECRUITING • OFFER PROCESS • IMMIGRATION • RELOCATION • “WAITING PERIOD” • ASSIMILATION • RETENTION & REPATRIATION +
  • 35. seek to leverage both technology and benefits to increase your offer → acceptance
  • 36. Acme Company makes it a priority to ensure every employee feels supported from the moment their offer is accepted. For you, this begins with your relocation experience. We’ll give you the tools to complete this life event in a way that eases stress and creates excitement by providing web-based Relocation Management Software to assist with your move and distribute your benefits in a way that’s natural and easy for you.
  • 37. More than 83% of employers offer immigration-related perk packages KNOW WHAT’S important TO YOUR EMPLOYEE
  • 38. WHAT’S IMPORTANT TO OUR EXPAT CANDIDATES? 1. Higher salary 2. More job growth / responsibility 3. Better benefits 4. Green card sponsorship 5. Family / friends working at the organization WHAT WOULD MOST ENTICE YOU TO LEAVE YOUR CURRENT COMPANY AND WORK FOR A DIFFERENT ORGANIZATION
  • 39. GREEN CARD POLICY IS IMPORTANT How important is a green card policy in your desire to seek out or accept a position with a company?
  • 43. Immigration Process is the Biggest Drawback
  • 44. Candidate Experience – Visa Application All groups identified lag time as their top complaint, but non-STEM expats tended to be more bothered by a lack of control — 20% versus 8% of STEM workers.
  • 45. 36% OF EXPATS WHO HAD A POSITIVE IMMIGRATION APPLICATION EXPERIENCE SAID DIRECT ACCESS TO ATTORNEYS FOR THEMSELVES AND FAMILY WAS THE BEST PART
  • 46. Employer Perspective on Immigration ProcessBIGGEST U.S./INBOUND PAIN POINTS 41% of Foreign Nationals say the biggest drawback of working here is the immigration process. For Employers, one of the biggest pain points is managing Foreign Nationals questions and anxiety (25%)
  • 47. Leverage technology to collaborate effectively and empower your employees Give your employees transparency and control over their application and status Automate communication - No news vs. good news
  • 50. 50 EVEN THOUGH RELOCATION AND ONBOARDING ARE SEPARATE PROCESSES, THEY NEED TO BE A PART OF THE SAME SYSTEM
  • 53. 5 COMMON ROADBLOCKS DURING RELOCATION FOR YOUR EXPATS 1. Everything takes a lot longer in international moves - managing time expectations is important 2. Clearly written policies are key to ensuring everyone is on the same page 3. Communication breakdowns can often occur between the multiple suppliers, HR, and relocating employee 4. Employee expectations for international moves are much greater than domestic 5. Time differences can create delays
  • 54. HOW TO GET A DRIVER’S LICENSE HOW TO SIGN A LEASE HOW TO GROCERY SHOP DESTINATION SERVICE PROVIDERS ARE AN INVALUABLE BENEFIT
  • 58. 58
  • 59. IT IS CRUCIAL TO MAKE THE MOST OF YOUR EMPLOYEES’ TIME DURING THIS WAITING PERIOD
  • 60. HOUSEHOLD GOODS SURVEYS SHOULD BE COMPLETED DURING THE WAITING PERIOD
  • 61. HELP THEM LEARN ABOUT THEIR NEW CITY THROUGH THE BEST LENSE POSSIBLE
  • 62. CREATE A CENTRALIZED LOCATION SOLELY FOR ONBOARDING Organizes questions, documents, and any information they might need to know
  • 64. 31% OF EMPLOYERS SUPPLY CULTURAL ASSIMILATION TRAINING FOR EXPATS
  • 65. 1. Additional orientation training 2. Cultural assimilation training 3. Language classes 4. An established mentorship program 5. Amenities such as prayer/meditation room, authentic cuisine, etc. How to help expats better adapt to company culture:
  • 66. ● Things like hello, thank you, and vocabulary for ordering food are hugely beneficial right off the bat. ● If there is no change of language, there still may be some big differences in communication. ● Hand gestures and body language are a very underrated difference in communication as well. BUILD ON THE TRADITIONAL LANGUAGE TRAINING
  • 69. GOOD NEWS - EXPATS ARE LOYAL
  • 70. Companies with standard onboarding process experience 50% greater new hire retention 69% of employees are more likely to stay with a company for three years if they experienced great onboarding New employees who went through a structured onboarding program were 58% more likely to be with the organization after three years
  • 71. HOW TO IMPROVE FEEDBACK CHANNELS FOR YOUR EMPLOYEES 1. Anonymous surveying 2. Mentorship Programs 3. 30-60-90 Day Plan 4. 360 Degree Reviews 5. Town Hall Meetings
  • 72. REPATRIATION IS USUALLY EASIER LOGISTICALLY… BUT CAN SOMETIMES BE MORE EMOTIONALLY STRESSFUL
  • 73. ++