Many projects begin with by ambiguous needs, unclear priorities, mind-changing customers, and of course, a tight deadline. There are tools to monitor budget and schedule, but failure to manage client expectations often results in frustrating miscommunications and serious consequences for projects and business relationships.

1. Beyond Budget and Scope Managing Client Expectations and Delivering Value Vanessa Turke Solution Architect ImageX Media

3. drupal firm | user experience

4. drupal firm user experience "How do customers perceive us?"

5. project work is like the fable of the 6 blind men and the elephant

6. each man touched a part of the elephant and took it for the whole

7. a good understanding of how the pieces come together is needed to create a successful outcome

8. Customer Satisfaction = Your Performance ____________________ Customer Expectations (Lewis and Mitchell, 1990; Dotchin and Oakland, 1994a; Asubonteng et al., 1996; Wisniewski and Donnelly, 1996)

9. but how you perceive your performance may differ from how your customers perceive it.

10. have you ever been happy with a product or service, but would never deal with that particular service provider again because of how you were treated?

11. a study that author Naomi Karten talks about in her presentations shows that that this happens more than we think

12. 22% due to dissatisfaction with the product 78% due to dissatisfaction with the process why people stopped dealing with the business:

16. Where do projects come from?

25. “ I’ll know it when I see it...”

33. scope schedule cost

36. content types

37. user roles

39. sample risk register for “ party ” http://en.wikipedia.org/wiki/Risk_register

44. beware of late thrashing .

50. uh oh .