2. Leadership

3. Teamwork

4. Problem Solving

5. Project Management

7. To take appropriate decisions

8. To communicate effectively

12. Body language presents to the audience what we feel & think about the particular matter

13. Ex: Nodding one’s head

14. Body language (e.g., arms crossed, standing, sitting, relaxed)

16. Errors committed while writing circulars, reports & agenda considerably spoil the image of the writer

17. Good visual presentation using graphics, color, balanced design layout- adds so much to written communication.

19. Making a formal speech is one form of presentation

21. Look at the eyes of audience & speak in a natural, conversational voice

22. Appropriate voice will make the presentation effective and interesting

23. Ask for feed back from your audience about your presentation & change accordingly

25. The success of any organization largely depends on in the coordinated efforts of its employees

27. We must respect the views & sentiments of others.

29. Impotent work should be allotted more time & taken up first

31. Trust your self

32. Keep smiling

34. Accept responsibility for your self & your actions

35. Look at problems & challenges

36. Be grateful always