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Sensemaking workshop
1. A Sensemaking Interface
for Doctors’ Learning at Work:
A Co-Design Study Using a Paper Prototype
Vladimir Tomberg, Mohammad Al-Smadi,
Tamsin Treasure-Jones, Tobias Ley
2. Learning at the Workplace
• No time to reflect
• No time to learn about experiences
• High workload of general practitioners
• A lot of the valuable experiences get lost, if
the doctors are not remembered or reflected
upon
3. Supporting Sensemaking in Informal
Learning
• Informal learning is episodic in nature
• Episodes of learning experiences are stored in
episodic memory
• Mental categorization requires:
– foraging (information seeking, finding, and collecting)
– sensemaking (building representations and
interpreting information)
• Up-to-date systems do not focus on retrieving
experiences from episodic memory
4. A Design for Supporting Memory
Retrieval and Sensemaking
• The main support mechanisms in the episodic
and semantic memory systems need to be
considered
• Contextual cues (time, place, tags) need to be
represented in the interface to access past
episodes from episodic memory
• Categorization and enrichment happen in
semantic memory in which the episodes are
connected
7. Tag Cloud for Episodic and Concept
Map for Semantic Memory
8. Participatory Co-design Using a Paper
Prototype
• The paper prototype has been used in a series
of co-design meetings over several months in
order to generate and validate initial ideas
• The series have been held with clinical staff
from two medical practices: 2 GPs and 2
Diabetic Specialist Nurses (DSN) and 2 Health
Care Assistants (HCA)
9. Functionality that was considered to
be particularly useful
• The timeline view
• The collections
visualization
• The tag cloud view
• The links view.
• Participants saw the
tool as offering support
at both an individual
and organizational level
10. Possible Risks Found
• Participants would not
do anything else with
the material. For this
reason they suggested
that one should be
prompted to identify
actions/tasks for
themselves (and
colleagues) related to
the material/bits they
are working with
11. Conclusion
• The general architecture of the interface is
perceived to be effective
• Healthcare professionals prefer time and topic
cues rather than location cues
• The suggestion for reminders also suggests
that memory processes offer a suitable
conceptualization for their informal learning
needs
12. Future Work
• To investigate the important collaborative aspects
which have come out from the initial feedback:
– providing agreed categories and structures
– visualizing tags others have used
– sharing material and sensemaking tasks with
colleagues
• We will particularly focus on how this collective
knowledge influences individual sensemaking