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Photo by Walid Mahfoudh - Creative Commons Attribution-NonCommercial License https://www.flickr.com/photos/38020543@N06
PROJECT	 MANAGERS	 FROM	 HELL!
5 TRUE TALES FROM TROUBLED TEAMS
Photo by net_efekt - Creative Commons Attribution-NonCommercial License https://www.flickr.com/photos/60364452@N00
Project  managers  take  on  massive  pressures:    
staying  on  top  of  a  million  details,  while    
motivating  a  group  of  people  to  deliver    
on  a  tough  deadline.    
Photo by illuminaut - Creative Commons Attribution-NonCommercial-ShareAlike License https://www.flickr.com/photos/21611336@N00
You  do  enough  of  that,  and  it  could  mess  with  your  
brain.  You  might  easily  end  up  becoming  a…    
Photo by Walid Mahfoudh - Creative Commons Attribution-NonCommercial License https://www.flickr.com/photos/38020543@N06
PROJECT	 MANAGER	 	 
FROM	 HELL	 !!!
Photo by Ondablv - Creative Commons Attribution-NonCommercial License https://www.flickr.com/photos/13549634@N06
The	
  following	
  stories	
  are	
  based	
  on	
  horrific	
  real	
  life	
  
experiences.	
  Names	
  have	
  been	
  removed	
  to	
  protect	
  the	
  
innocent	
  and	
  the	
  damaged.	
  
Photo by x-ray delta one - Creative Commons Attribution-NonCommercial-ShareAlike License https://www.flickr.com/photos/40143737@N02
Story	 #1:	 The	 Status	 Addict“Is It DONE, YET?”
Photo by x-ray delta one - Creative Commons Attribution-NonCommercial-ShareAlike License https://www.flickr.com/photos/40143737@N02
There	
  was	
  a	
  project	
  
manager	
  on	
  the	
  East	
  Coast	
  
who	
  insisted	
  on	
  2	
  daily	
  
status	
  meetings	
  with	
  the	
  
team:	
  	
  
• One	
  in	
  the	
  AM	
  to	
  dictate	
  to-­‐
do	
  items	
  to	
  everyone.	
  
• One	
  in	
  the	
  PM	
  to	
  berate	
  
people	
  for	
  unfinished	
  
tasks.	
  
Created with Haiku DeckPhoto by SLR Jester - Creative Commons Attribution License https://www.flickr.com/photos/16549191@N00!
Don’t	
  Be	
  Like	
  Them:	
  	
  Stop	
  Micromanaging!	
  
1. Allow	
  people	
  to	
  pick	
  their	
  own	
  to-­‐dos.	
  
2. Hold	
  them	
  accountable	
  for	
  these	
  tasks.	
  
3. Don’t	
  berate	
  them	
  for	
  missed	
  deadlines…	
  
4. Instead,	
  help	
  them	
  overcome	
  roadblocks.	
  	
  
Photo by onkel_wart (thomas lieser) - Creative Commons Attribution-NonCommercial-ShareAlike License https://www.flickr.com/photos/26405526@N00
Story	 #2:	 PAPERCLIP	 INSPECTOR“IT LOOKS MESSY. REDO IT.”
Photo by onkel_wart (thomas lieser) - Creative Commons Attribution-NonCommercial-ShareAlike License https://www.flickr.com/photos/26405526@N00
A	
  PM	
  was	
  tasked	
  to	
  prepare	
  
massive	
  info	
  packets	
  for	
  the	
  
press.	
  After	
  several	
  
sleepless	
  nights,	
  the	
  small	
  
team	
  was	
  done	
  preparing	
  
printouts	
  &	
  assembling	
  
packets.	
  	
  
At	
  which	
  point	
  the	
  PM	
  tells	
  
them	
  to	
  redo	
  every	
  last	
  one	
  
because	
  the	
  paperclip	
  
indentions	
  made	
  the	
  
papers	
  look	
  messy.	
  	
  
Created with Haiku DeckPhoto by SLR Jester - Creative Commons Attribution License https://www.flickr.com/photos/16549191@N00!
Don’t	
  Be	
  Like	
  Them:	
  	
  Overlook	
  Inessential	
  Details!	
  
1. Abide	
  by	
  the	
  project	
  brief.	
  How	
  does	
  it	
  outline	
  the	
  	
  
completed	
  project?	
  
2. Deliver	
  a	
  product	
  that	
  meets	
  your	
  commitments	
  

and	
  which	
  the	
  customer	
  wants.	
  
3. Don’t	
  sweat	
  the	
  small	
  stuff.	
  Even	
  if	
  this	
  means	
  
paperclip	
  indentions.	
  	
  
Photo by Earl - What I Saw 2.0 - Creative Commons Attribution-NonCommercial-ShareAlike License https://www.flickr.com/photos/61787893@N00
Story	 #3:	 The	 CODE	 COUNTER“How many lines did you code?”
Photo by Earl - What I Saw 2.0 - Creative Commons Attribution-NonCommercial-ShareAlike License https://www.flickr.com/photos/61787893@N00
And	
  then	
  there	
  was	
  the	
  PM	
  	
  
who	
  didn't	
  have	
  a	
  
background	
  in	
  software,	
  but	
  
managed	
  software	
  
developers.	
  He	
  judged	
  the	
  
productivity	
  of	
  his	
  
engineers	
  by	
  counting	
  the	
  
lines	
  of	
  code	
  they	
  
produced.	
  (Wrong!)	
  	
  
Though	
  he	
  didn't	
  stay	
  long,	
  
his	
  exploits	
  became	
  —	
  wait	
  
for	
  it	
  —legendary.
Created with Haiku DeckPhoto by SLR Jester - Creative Commons Attribution License https://www.flickr.com/photos/16549191@N00!
Don’t	
  Be	
  Like	
  Them:	
  	
  Know	
  Your	
  Industry!	
  
1. You	
  can’t	
  manage	
  what	
  you	
  don’t	
  understand.	
  
2. LEARN:	
  Take	
  classes.	
  Ask	
  questions.	
  
3. Don’t	
  pretend	
  you	
  know.	
  Your	
  team	
  will	
  smell	
  it	
  

a	
  mile	
  away.	
  	
  
Story	 #4:	 The	 BOTTLENECK“Only I will talk with stakeholders.”
At	
  a	
  project	
  for	
  a	
  tech	
  giant,	
  
the	
  PM	
  was	
  the	
  only	
  one	
  
communicating	
  with	
  the	
  
client,	
  then	
  passing	
  info	
  to	
  
the	
  team.	
  Directions	
  were	
  
vague.	
  
When	
  they	
  were	
  90%	
  done,	
  
the	
  client	
  decided	
  the	
  
current	
  work	
  was	
  not	
  what	
  
they	
  wanted.	
  The	
  team	
  had	
  
to	
  scramble	
  through	
  all-­‐
nighters	
  to	
  meet	
  the	
  client's	
  
needs	
  and	
  deliver	
  on	
  time.
Created with Haiku DeckPhoto by SLR Jester - Creative Commons Attribution License https://www.flickr.com/photos/16549191@N00!
Don’t	
  Be	
  Like	
  Them:	
  	
  Encourage	
  Collaboration!	
  
1. Allow	
  the	
  team	
  to	
  speak	
  with	
  stakeholders	
  directly.	
  
2. Check	
  with	
  stakeholders	
  early	
  and	
  often.	
  
3. Provide	
  a	
  minimum	
  viable	
  product	
  in	
  the	
  first	
  20%	
  

of	
  the	
  timeline	
  so	
  no	
  one’s	
  time	
  is	
  wasted.	
  	
  
Photo by smileham - Creative Commons Attribution-NonCommercial License https://www.flickr.com/photos/58472333@N00
Story	 #5:	 MIRACLE	 DEMANDER“I expect the impossible.”
Photo by smileham - Creative Commons Attribution-NonCommercial License https://www.flickr.com/photos/58472333@N00
And	
  then	
  there	
  was	
  the	
  
demanding	
  PM	
  in	
  charge	
  of	
  
a	
  corporate	
  video	
  project	
  
who	
  kept	
  telling	
  the	
  video	
  
crew	
  to	
  "make	
  the	
  CEO	
  
look	
  good."	
  	
  
They	
  tried	
  soft	
  focus,	
  special	
  
lighting,	
  and	
  every	
  other	
  
camera	
  trick	
  available.	
  They	
  
spent	
  countless	
  days	
  trying	
  
to	
  make	
  magic.	
  
Unfortunately,	
  the	
  CEO	
  just	
  
wasn't	
  that	
  telegenic.	
  	
  	
  	
  
Created with Haiku DeckPhoto by SLR Jester - Creative Commons Attribution License https://www.flickr.com/photos/16549191@N00!
Don’t	
  Be	
  Like	
  Them:	
  	
  Set	
  Realistic	
  Expectations!	
  
1. Don’t	
  expect	
  the	
  Sistine	
  Chapel	
  ceiling	
  from	
  a	
  guy	
  
with	
  crayons.	
  
2. Know	
  your	
  project	
  (and	
  team’s)	
  limitations.	
  
3. Work	
  toward	
  an	
  end	
  goal	
  with	
  realistic	
  parameters.	
  	
  
Photo by practicalowl - Creative Commons Attribution-NonCommercial License https://www.flickr.com/photos/55046645@N00! Created with Haiku Deck!
Remember:	
  
Being	
  a	
  Project	
  Manager	
  isn’t	
  about	
  being	
  the	
  “boss”	
  or	
  
acting	
  like	
  a	
  monster.	
  It’s	
  about	
  leading	
  a	
  team	
  to	
  create	
  a	
  
product	
  that	
  comes	
  in	
  on	
  time,	
  under	
  budget,	
  and	
  pleases	
  
customers.	
  
22
Level	
  up	
  your	
  management	
  skills	
  so	
  you	
  don’t	
  	
  
become	
  a	
  project	
  manager	
  from	
  hell!	
  
Learn	
  how	
  on	
  our	
  blog!	
  
Award-­‐winning	
  Project	
  Management	
  &	
  Collaboration	
  Software	
  
Wrike.com

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Project Managers from Hell!

  • 1. Photo by Walid Mahfoudh - Creative Commons Attribution-NonCommercial License https://www.flickr.com/photos/38020543@N06 PROJECT MANAGERS FROM HELL! 5 TRUE TALES FROM TROUBLED TEAMS
  • 2. Photo by net_efekt - Creative Commons Attribution-NonCommercial License https://www.flickr.com/photos/60364452@N00 Project  managers  take  on  massive  pressures:     staying  on  top  of  a  million  details,  while     motivating  a  group  of  people  to  deliver     on  a  tough  deadline.    
  • 3. Photo by illuminaut - Creative Commons Attribution-NonCommercial-ShareAlike License https://www.flickr.com/photos/21611336@N00 You  do  enough  of  that,  and  it  could  mess  with  your   brain.  You  might  easily  end  up  becoming  a…    
  • 4. Photo by Walid Mahfoudh - Creative Commons Attribution-NonCommercial License https://www.flickr.com/photos/38020543@N06 PROJECT MANAGER FROM HELL !!!
  • 5. Photo by Ondablv - Creative Commons Attribution-NonCommercial License https://www.flickr.com/photos/13549634@N06 The  following  stories  are  based  on  horrific  real  life   experiences.  Names  have  been  removed  to  protect  the   innocent  and  the  damaged.  
  • 6. Photo by x-ray delta one - Creative Commons Attribution-NonCommercial-ShareAlike License https://www.flickr.com/photos/40143737@N02 Story #1: The Status Addict“Is It DONE, YET?”
  • 7. Photo by x-ray delta one - Creative Commons Attribution-NonCommercial-ShareAlike License https://www.flickr.com/photos/40143737@N02 There  was  a  project   manager  on  the  East  Coast   who  insisted  on  2  daily   status  meetings  with  the   team:     • One  in  the  AM  to  dictate  to-­‐ do  items  to  everyone.   • One  in  the  PM  to  berate   people  for  unfinished   tasks.  
  • 8. Created with Haiku DeckPhoto by SLR Jester - Creative Commons Attribution License https://www.flickr.com/photos/16549191@N00! Don’t  Be  Like  Them:    Stop  Micromanaging!   1. Allow  people  to  pick  their  own  to-­‐dos.   2. Hold  them  accountable  for  these  tasks.   3. Don’t  berate  them  for  missed  deadlines…   4. Instead,  help  them  overcome  roadblocks.    
  • 9. Photo by onkel_wart (thomas lieser) - Creative Commons Attribution-NonCommercial-ShareAlike License https://www.flickr.com/photos/26405526@N00 Story #2: PAPERCLIP INSPECTOR“IT LOOKS MESSY. REDO IT.”
  • 10. Photo by onkel_wart (thomas lieser) - Creative Commons Attribution-NonCommercial-ShareAlike License https://www.flickr.com/photos/26405526@N00 A  PM  was  tasked  to  prepare   massive  info  packets  for  the   press.  After  several   sleepless  nights,  the  small   team  was  done  preparing   printouts  &  assembling   packets.     At  which  point  the  PM  tells   them  to  redo  every  last  one   because  the  paperclip   indentions  made  the   papers  look  messy.    
  • 11. Created with Haiku DeckPhoto by SLR Jester - Creative Commons Attribution License https://www.flickr.com/photos/16549191@N00! Don’t  Be  Like  Them:    Overlook  Inessential  Details!   1. Abide  by  the  project  brief.  How  does  it  outline  the     completed  project?   2. Deliver  a  product  that  meets  your  commitments  
 and  which  the  customer  wants.   3. Don’t  sweat  the  small  stuff.  Even  if  this  means   paperclip  indentions.    
  • 12. Photo by Earl - What I Saw 2.0 - Creative Commons Attribution-NonCommercial-ShareAlike License https://www.flickr.com/photos/61787893@N00 Story #3: The CODE COUNTER“How many lines did you code?”
  • 13. Photo by Earl - What I Saw 2.0 - Creative Commons Attribution-NonCommercial-ShareAlike License https://www.flickr.com/photos/61787893@N00 And  then  there  was  the  PM     who  didn't  have  a   background  in  software,  but   managed  software   developers.  He  judged  the   productivity  of  his   engineers  by  counting  the   lines  of  code  they   produced.  (Wrong!)     Though  he  didn't  stay  long,   his  exploits  became  —  wait   for  it  —legendary.
  • 14. Created with Haiku DeckPhoto by SLR Jester - Creative Commons Attribution License https://www.flickr.com/photos/16549191@N00! Don’t  Be  Like  Them:    Know  Your  Industry!   1. You  can’t  manage  what  you  don’t  understand.   2. LEARN:  Take  classes.  Ask  questions.   3. Don’t  pretend  you  know.  Your  team  will  smell  it  
 a  mile  away.    
  • 15. Story #4: The BOTTLENECK“Only I will talk with stakeholders.”
  • 16. At  a  project  for  a  tech  giant,   the  PM  was  the  only  one   communicating  with  the   client,  then  passing  info  to   the  team.  Directions  were   vague.   When  they  were  90%  done,   the  client  decided  the   current  work  was  not  what   they  wanted.  The  team  had   to  scramble  through  all-­‐ nighters  to  meet  the  client's   needs  and  deliver  on  time.
  • 17. Created with Haiku DeckPhoto by SLR Jester - Creative Commons Attribution License https://www.flickr.com/photos/16549191@N00! Don’t  Be  Like  Them:    Encourage  Collaboration!   1. Allow  the  team  to  speak  with  stakeholders  directly.   2. Check  with  stakeholders  early  and  often.   3. Provide  a  minimum  viable  product  in  the  first  20%  
 of  the  timeline  so  no  one’s  time  is  wasted.    
  • 18. Photo by smileham - Creative Commons Attribution-NonCommercial License https://www.flickr.com/photos/58472333@N00 Story #5: MIRACLE DEMANDER“I expect the impossible.”
  • 19. Photo by smileham - Creative Commons Attribution-NonCommercial License https://www.flickr.com/photos/58472333@N00 And  then  there  was  the   demanding  PM  in  charge  of   a  corporate  video  project   who  kept  telling  the  video   crew  to  "make  the  CEO   look  good."     They  tried  soft  focus,  special   lighting,  and  every  other   camera  trick  available.  They   spent  countless  days  trying   to  make  magic.   Unfortunately,  the  CEO  just   wasn't  that  telegenic.        
  • 20. Created with Haiku DeckPhoto by SLR Jester - Creative Commons Attribution License https://www.flickr.com/photos/16549191@N00! Don’t  Be  Like  Them:    Set  Realistic  Expectations!   1. Don’t  expect  the  Sistine  Chapel  ceiling  from  a  guy   with  crayons.   2. Know  your  project  (and  team’s)  limitations.   3. Work  toward  an  end  goal  with  realistic  parameters.    
  • 21. Photo by practicalowl - Creative Commons Attribution-NonCommercial License https://www.flickr.com/photos/55046645@N00! Created with Haiku Deck! Remember:   Being  a  Project  Manager  isn’t  about  being  the  “boss”  or   acting  like  a  monster.  It’s  about  leading  a  team  to  create  a   product  that  comes  in  on  time,  under  budget,  and  pleases   customers.  
  • 22. 22 Level  up  your  management  skills  so  you  don’t     become  a  project  manager  from  hell!   Learn  how  on  our  blog!   Award-­‐winning  Project  Management  &  Collaboration  Software   Wrike.com