Marcin Dziękuję za uwagę!

1. Technologia ma służyć
ludziom a nie ludzie
technologii

2. 2

3. # Jedno zdanie do zapamiętania
Projektowanie i analizowanie potrzeb i
definiowanie produktów / usług IT to nie
tylko zadanie dla specjalistów

4. # Cel prezentacji:
Jest mnóstwo rzeczy które można zrobić
przed SIWZ (ale także wymagać od
wykonawcy).

5. User Centered Design
Design Thinking
Service Design
Cross Channel Design
Usability
……
It’s all about customer (user)

6. If I had eight hours to chop down a tree, I’d
spend six sharpening my axe.
Abraham Lincoln

7. #0 Myśl wizualnie czyli efektywne warsztaty

10. If I can’t picture something - how can
I understand it?
10

11. Visual Thinking: vis-u-al thin-king adj. the
practice of using pictures to solve problems,
think through issues, and communicate clearly.
11

12. #a Efektywne spotkania
#b Visual Thinking
#c Każdy może rysować
Czytaj: Dan Roam

13. Czego możemy nauczyć się od
środowiska Start-up i biznesu?

14. #a Definicja produktu
#b Walidacja założeń
#c Szybkość działania
Czytaj: Eric Ries

15. #a Model biznesowy
#b Definicja produktu
Czytaj: Alex Ostervalder
15

16. #1 Jak zdefiniować odbiorcę?

18. Think and feel!
Hear! See!
Say and do!
16!
Business Model Generator – Alex Ostervalder!

20. #2 Czego potrzebuje i jak będzie korzystał z
naszych produktów/usług?

25. #3 Jak zdefiniować produkt (Value Proposition)

26. Źródło: Alex Ostervalder

27. Źródło: Alex Ostervalder

28. Day Month Year
The Value Proposition Canvas
On:
Designed for: Designed by:
No.
Iteration:
Do they…
Create savings that make your customer happy? Do something customers are looking for? Which savings would make your customer happy?
(e.g. in terms of time, money and effort, …) (e.g. good design, guarantees, specific or more features, …) (e.g. in terms of time, money and effort, …)
Produce outcomes your customer expects or that go Fulfill something customers are dreaming about? What outcomes does your customer expect and what
beyond their expectations? (e.g. help big achievements, produce big reliefs, …) would go beyond his/her expectations?
(e.g. better quality level, more of something, less of something, …) (e.g. quality level, more of something, less of something, …) Rank each gain according to its relevance to
Produce positive outcomes matching your customers your customer.
Copy or outperform current solutions that delight your success and failure criteria? How do current solutions delight your customer? Is it substantial or is it insignificant?
customer? (e.g. better performance, lower cost, …) (e.g. specific features, performance, quality, …)
For each gain indicate how often it occurs.
(e.g. regarding specific features, performance, quality, …)
Help make adoption easier? What would make your customer’s job or life easier?
Make your customer’s job or life easier? (e.g. lower cost, less investments, lower risk, better quality, (e.g. flatter learning curve, more services, lower cost of ownership, …)
(e.g. flatter learning curve, usability, accessibility, more services, lower performance, design, …)
cost of ownership, …)
What positive social consequences does your
Rank each gain your products and services create according to its relevance to your customer desire?
Create positive social consequences that your customer. Is it substantial or insignificant? For each gain indicate how often it occurs. (e.g. makes them look good, increase in power, status, …)
customer desires?
(e.g. makes them look good, produces an increase in power, status, …) What are customers looking for?
(e.g. good design, guarantees, specific or more features, …)
What do customers dream about?
Gain Creators Gains
(e.g. big achievements, big reliefs, …)
How does your customer measure success and failure?
Products & Services Customer Job(s)
(e.g. performance, cost, …)
Describe how your products and services create customer gains. Describe the benefits your customer expects, desires or would be surprised by.
How do they create benefits your customer expects, desires or would be surprised This includes functional utility, social gains, positive emotions, and cost savings. What would increase the likelihood of adopting a solution?
by, including functional utility, social gains, positive emotions, and cost savings? (e.g. lower cost, less investments, lower risk, better quality, performance,
List all the products and services your value proposition is built around. design, …) Describe what a specific customer segment is trying to get done. It could be the tasks
they are trying to perform and complete, the problems they are trying to solve, or the
Which products and services do you offer that help your customer get either a
needs they are trying to satisfy.
functional, social, or emotional job done, or help him/her satisfy basic needs?
Which ancillary products and services help your customer perform the roles of: What functional jobs are you helping your customer get done?
(e.g. perform or complete a specific task, solve a specific problem, …)
Buyer
(e.g. products and services that help customers compare offers, What social jobs are you helping your customer get done?
decide, buy, take delivery of a product or service, …) (e.g. trying to look good, gain power or status, …)
Co-creator What emotional jobs are you helping your customer get done?
(e.g. products and services that help customers co-design (e.g. esthetics, feel good, security, …)
solutions, otherwise contribute value to the solution, …)
What basic needs are you helping your customer satisfy?
Transferrer (e.g. communication, sex, …)
(e.g. products and services that help customers dispose of
a product, transfer it to others, or resell, …)
Besides trying to get a core job done, your customer performs ancillary jobs in differ-
Products and services may either by tangible (e.g. manufactured goods, face-to- ent roles. Describe the jobs your customer is trying to get done as:
face customer service), digital/virtual (e.g. downloads, online recommendations),
intangible (e.g. copyrights, quality assurance), or financial (e.g. investment funds,
financing services). Pain Relievers Pains What does your customer find too costly?
(e.g. takes a lot of time, costs too much money, requires substantial efforts, …)
Buyer (e.g. trying to look good, gain power or status, …)
Rank all products and services according to their importance to your customer. Co-creator (e.g. esthetics, feel good, security, …)
Describe how your products and services alleviate customer pains. How do they Describe negative emotions, undesired costs and situations, and risks that your What makes your customer feel bad?
Are they crucial or trivial to your customer? eliminate or reduce negative emotions, undesired costs and situations, and risks customer experiences or could experience before, during, and after getting the (e.g. frustrations, annoyances, things that give them a headache, …) Transferrer (e.g. products and services that help customers dispose
your customer experiences or could experience before, during, and after getting job done. of a product, transfer it to others, or resell, …)
the job done? How are current solutions underperforming for
your customer?
(e.g. lack of features, performance, malfunctioning, …) Rank each job according to its significance to your customer. Is it
crucial or is it trivial? For each job indicate how often it occurs.
Do they… What are the main difficulties and challenges
your customer encounters? Outline in which specific context a job
Produce savings? Eliminate risks your customers fear? (e.g. understanding how things work, difficulties getting things done,
is done, because that may impose
(e.g. in terms of time, money, or efforts, …) (e.g. financial, social, technical risks, or what could go awfully wrong, …) resistance, …)
constraints or limitations.
What negative social consequences does your (e.g. while driving, outside, …)
Make your customers feel better? Help your customers better sleep at night?
(e.g. kills frustrations, annoyances, things that give them a headache, …) (e.g. by helping with big issues, diminishing concerns, or eliminating worries, …) customer encounter or fear?
(e.g. loss of face, power, trust, or status, …)
Fix underperforming solutions? Limit or eradicate common mistakes customers make? Rank each pain according to the intensity it
(e.g. new features, better performance, better quality, …) (e.g. usage mistakes, …) What risks does your customer fear? represents for your customer.
(e.g. financial, social, technical risks, or what could go awfully wrong, …) Is it very intense or is it very light.?
Put an end to difficulties and challenges your Get rid of barriers that are keeping your customer What’s keeping your customer awake at night? For each pain indicate how often it occurs.
customers encounter? from adopting solutions? (e.g. big issues, concerns, worries, …)
(e.g. make things easier, helping them get done, eliminate resistance, …) (e.g. lower or no upfront investment costs, flatter learning curve, less
resistance to change, …) What common mistakes does your customer make?
Wipe out negative social consequences your (e.g. usage mistakes, …)
customers encounter or fear? Rank each pain your products and services kill according to their intensity
(e.g. loss of face, power, trust, or status, …) for your customer. Is it very intense or very light? What barriers are keeping your customer from
For each pain indicate how often it occurs. Risks your customer experiences or
adopting solutions?
(e.g. upfront investment costs, learning curve, resistance to change, …)
could experience before, during, and after getting the job done?
Value Proposition Customer Segment
Create one for each Customer Segment in your Business Model
www.businessmodelgeneration.com
Use in Conjunction with the Business Model Canvas Copyright of Business Model Foundry GmbH
Źródło: Alex Ostervalder

29. Testuj założenia
Źródło: Alex Ostervalder

30. Testuj założenia
Źródło: Alex Ostervalder

31. #4 Test windowy

32. Źródło: Mohan Sahney/Innovatika

33. #4 Model Biznesowy // Strategia

35. Behind the Scene
scene
34!
34!

36. Value Proposition
Technology
Personas
Budget
User journeys
Action plan
Touchpoints
KPI
Funcionalities
35!

38. #4 Jak korzystać z narzędzi?

39. # Zaplanuj
38!

40. # Wybierz drużynę

41. Źródło: Dan Roam

42. Po prostu zacznij rysować (wyrób w sobie nawyk)

43. Podsumowanie
#1 Pracuj warsztatowo
#2 Analizuj potrzeby organizacji i odbiorców
#3 Stosuj narzędzia wizualne (papierowe)
- Persony
- Value Proposition
- Customer Journey
- Business Model Canvas
#4 Prototypuj - waliduj - modyfikuj

46. Zapraszam do
kontaktu:
Wiesław Kotecki
tel: 505 185 939
mail: wieslaw.kotecki@uselab.pl