SlideShare une entreprise Scribd logo
1  sur  65
Performance measure
Performance measure
Performance measure
Performance measure
Performance measure
Performance measure
Performance measure
Performance measure
Performance measure
Performance measure
Performance measure
Performance measure
Performance measure
Performance measure
Performance measure
Performance measure
Performance measure
Performance measure
Performance measure
Performance measure
Performance measure
Performance measure
Performance measure
Performance measure
Performance measure
Performance measure
Performance measure
Performance measure
Performance measure
Performance measure
Performance measure
Performance measure
Performance measure
Performance measure
Performance measure
Performance measure
Performance measure
Performance measure
Performance measure
Performance measure
Performance measure
Performance measure
Performance measure
Performance measure
Performance measure
Performance measure
Performance measure
Performance measure
Performance measure
Performance measure
Performance measure
Performance measure
Performance measure
Performance measure
Performance measure
Performance measure
Performance measure
Performance measure
Performance measure
Performance measure
Performance measure
Performance measure
Performance measure
Performance measure
Performance measure

Contenu connexe

En vedette

Service Concept & scenario
Service Concept & scenarioService Concept & scenario
Service Concept & scenario
Yves Pigneur
 
Disruptive Business Model
Disruptive Business ModelDisruptive Business Model
Disruptive Business Model
Yves Pigneur
 
service quality & usability
service quality & usabilityservice quality & usability
service quality & usability
Yves Pigneur
 
e Service Prototype
e Service Prototypee Service Prototype
e Service Prototype
Yves Pigneur
 
Performance measurement
Performance measurementPerformance measurement
Performance measurement
aisha khan
 

En vedette (20)

BMGEN in China
BMGEN in ChinaBMGEN in China
BMGEN in China
 
BMGEN talk in Korea
BMGEN talk in KoreaBMGEN talk in Korea
BMGEN talk in Korea
 
Business Model
Business ModelBusiness Model
Business Model
 
Measuring Strategic Performance
Measuring Strategic PerformanceMeasuring Strategic Performance
Measuring Strategic Performance
 
Value Proposition Design
Value Proposition DesignValue Proposition Design
Value Proposition Design
 
Service Blueprint
Service BlueprintService Blueprint
Service Blueprint
 
BMGEN in Japan
BMGEN in JapanBMGEN in Japan
BMGEN in Japan
 
Business Process
Business ProcessBusiness Process
Business Process
 
Designing Business Models
Designing Business ModelsDesigning Business Models
Designing Business Models
 
Performance measures
Performance measuresPerformance measures
Performance measures
 
Service Concept & scenario
Service Concept & scenarioService Concept & scenario
Service Concept & scenario
 
Disruptive Business Model
Disruptive Business ModelDisruptive Business Model
Disruptive Business Model
 
service quality & usability
service quality & usabilityservice quality & usability
service quality & usability
 
Performance management ppt
Performance management pptPerformance management ppt
Performance management ppt
 
The Top 5 Performance Management Tools
The Top 5 Performance Management ToolsThe Top 5 Performance Management Tools
The Top 5 Performance Management Tools
 
Performance Management System
Performance Management SystemPerformance Management System
Performance Management System
 
Chapter 7 TQM
Chapter 7 TQMChapter 7 TQM
Chapter 7 TQM
 
e Service Prototype
e Service Prototypee Service Prototype
e Service Prototype
 
Business/IT alignment engineering
Business/IT alignment engineeringBusiness/IT alignment engineering
Business/IT alignment engineering
 
Performance measurement
Performance measurementPerformance measurement
Performance measurement
 

Plus de Yves Pigneur (8)

IMD3.pdf
IMD3.pdfIMD3.pdf
IMD3.pdf
 
L'entreprise invincible
L'entreprise invincibleL'entreprise invincible
L'entreprise invincible
 
The Invincible Company
The Invincible CompanyThe Invincible Company
The Invincible Company
 
Business Model Design
Business Model DesignBusiness Model Design
Business Model Design
 
Task analysis in service design
Task analysis in service designTask analysis in service design
Task analysis in service design
 
Service Design
Service DesignService Design
Service Design
 
Service design for business innovation
Service design for business innovationService design for business innovation
Service design for business innovation
 
About Design June2008
About Design June2008About Design June2008
About Design June2008