Personal Information
Entreprise/Lieu de travail
San Francisco Bay Area, CA United States
Profession
Design lead, Service and Interaction at Collective Health
Secteur d’activité
Design
Site Web
www.izacross.com
À propos
Through creative design research, an unusual understanding of business needs for a designer, and strong facilitation skills, I bridge the gab between design, operations, and product to build and improve service businesses.
My Specialties include:
>> Service Design
>> Design & Business Strategy
>> Interaction Design
>> Design Research
Regularly speak and teach about:
>> Service Research
>> Experience Prototyping
>> Service Design Connecting
>> Service Blueprinting and Customer Journey Development
>> Narrative as a design tool
Mots-clés
service design
customer experience
user experience
experience prototyping
narrative
interaction design
scenarios
service management
ixda
body-storming
lean ux
services
workshop
sdn
Tout plus
Présentations
(7)J’aime
(7)Buying into service design
Erik Roscam Abbing
•
il y a 11 ans
Analysis & Synthesis For Design | An Elephant Surrounded By Blind Men
John Payne
•
il y a 10 ans
Future Proof Design and the Platform Design Canvas
Simone Cicero
•
il y a 10 ans
UX in 4D
Elliot Felix
•
il y a 11 ans
Beyond the touch points
UXconference
•
il y a 14 ans
Theatrical Politics of Service Design
cameron tonkinwise
•
il y a 14 ans
PSFK presents Future Of Health
PSFK
•
il y a 13 ans
Personal Information
Entreprise/Lieu de travail
San Francisco Bay Area, CA United States
Profession
Design lead, Service and Interaction at Collective Health
Secteur d’activité
Design
Site Web
www.izacross.com
À propos
Through creative design research, an unusual understanding of business needs for a designer, and strong facilitation skills, I bridge the gab between design, operations, and product to build and improve service businesses.
My Specialties include:
>> Service Design
>> Design & Business Strategy
>> Interaction Design
>> Design Research
Regularly speak and teach about:
>> Service Research
>> Experience Prototyping
>> Service Design Connecting
>> Service Blueprinting and Customer Journey Development
>> Narrative as a design tool
Mots-clés
service design
customer experience
user experience
experience prototyping
narrative
interaction design
scenarios
service management
ixda
body-storming
lean ux
services
workshop
sdn
Tout plus