Juan Antonio Pliego Montero

Mexico City Area, Mexico Mexico

Customer Experience Coordinator

Finance / Banking / Insurance

Business innovation with an emphasis on process and technology re-design. Significant experience in project management, New Product Development and technology innovation for Insurance and Financial Services. BTB/BTC commercial experience - Strong relationship and networking skills. Call center operations and management, supported by an in-depth understanding of voice and interactive customer experience channels. 6 years of experience in Call center management, workforce planning, technologies, outsourcing and off-shoring,