Personal Information
Entreprise/Lieu de travail
Columbus, Ohio Area United States
Profession
Top Operations and Strategic Planning Executive
Secteur d’activité
Retail
À propos
VALUE PROPOSITION
► I am highly effective in strategic planning and operations management, with extensive experience executing strategies for process improvement, business management, and the improvement of the customer experience across all contact channels.
► My success is driven by my ability to build highly effective strategies that deliver the highest levels of customer service and support across telephone, email, live chat, and social media.
SUMMARY
► Engaging Operations and Strategy Executive possessing a winning blend of team leadership, strategic talent, and communications acumen. Skilled in managing large, complex enterprise client experience services to produce exemplary re...
Mots-clés
culture
haikudeck
customer experience
predictive analytics
customer journey
omni-channel
health
transform
vision
Tout plus
Présentations
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(19)Messenger Wars: How Facebook lost its lead
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Talkdesk Call Center KPI & Benchmarking Report
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Digital Marketing Strategy - Success Guide
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The Metric: Are You Using the Right Metric to Measure Your Online Advertising?
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Developing a quality culture presentation [autosaved]
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10 Ridiculous Hacks to 5X Click-Through Rates
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Transforming Customer Experience: From Moments to Journeys
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Making Mobile Sites Faster
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•
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Sales Promotions
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•
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No Ordinary Disruption: The four forces breaking all the trends
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•
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•
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The core of innovation: Empathy and Experiment
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Growth hacking UX: The journey to creating a kickass user experience.
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Culture First - A Successful Organization's "Secret" Formula
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Personal Information
Entreprise/Lieu de travail
Columbus, Ohio Area United States
Profession
Top Operations and Strategic Planning Executive
Secteur d’activité
Retail
À propos
VALUE PROPOSITION
► I am highly effective in strategic planning and operations management, with extensive experience executing strategies for process improvement, business management, and the improvement of the customer experience across all contact channels.
► My success is driven by my ability to build highly effective strategies that deliver the highest levels of customer service and support across telephone, email, live chat, and social media.
SUMMARY
► Engaging Operations and Strategy Executive possessing a winning blend of team leadership, strategic talent, and communications acumen. Skilled in managing large, complex enterprise client experience services to produce exemplary re...
Mots-clés
culture
haikudeck
customer experience
predictive analytics
customer journey
omni-channel
health
transform
vision
Tout plus