RightNow Technologies

customer experience saas customer experience impact report customer experience management contact center rightnow government cloud customer care crm customer experience strategy ten secrets for delighting customers collaborative government government customer service participatory government open government directive transparent government open government gov 20 government citizen engagement web 20 customer relationship management twitter gartner drugstorecom social selecting a crm vendor in higher education multi-channel contact center retail benchmarks importance of multi-channel contact and social med importance of multi-channel contact and social med must-haves for manufacturer websites nucleus research roi case study 2008 evaluating the on-demand contact center customer relationship management report 2nd annual customer experience impact report 3rd annual customer experience impact report consumer electronics gets crm rightnow rightnow brings social into the customer experienc 4th annual customer experience impact user experience best practices for web self-servic cloud-based customer experience management solutio product registration zero contact resolution optimizing the multi-channel agent desktop best practices in email marketing customer-centric organization contact center customer service crm and national security customer experience makeover knowledge at the point of action proactive customer service crm and crisis management empowered interactions governing in a time of change customer community government agency contact center high-roi technology for government crm technology customer service meets social media social web citizen service citizen experience call center improving service reducing costs customer service cloud collaboration transparency cloud computing bob thompson