Shyam Valand

London, United Kingdom United Kingdom

Freelance | ITIL Expert | Project Manager | ITSM

Technology / Software / Internet

An accomplished senior IT professional, with over 16 years experience across multiple industry sectors. Considerable experience of leading Service Management teams in full lifecycle desktop and infrastructure outsource, from pre-sales bid support, through implementations, service operations and service improvements. Architected, developed and deployed enterprise level Global IT Service Management and SIAM transformations in blue chip organisations, engaging and influencing client stakeholders from CxO level through to department managers and SMEs. £850k largest Service Management budget $226m contribution to outsourcing contracts won 5 European Service Management Transformation project...