Personal Information
Entreprise/Lieu de travail
Toronto, Canada Area Canada
Profession
Senior Manager, User Experience Design, Enterprise BU at Rogers Communications
Secteur d’activité
Design
À propos
Internet professional with over 16 years experience planning, designing and delivering experiences across digital networks; including large websites, mobile apps and social platforms that support business growth and customer satisfaction. Strategic leader of a high performing team delivering innovative, easy to use products that grow customer loyalty. Simple is hard.
Specialties: Customer Experience, User experience design, Customer Journey design, Ecosystem mapping, digital marketing, mobile, content strategy, usability and information architecture.
- Présentations
- Documents
- Infographies
Understanding Client Dynamics, presented at Embrace UX
Morag Johnston
•
il y a 9 ans
Service Transformation Keynote
Jess McMullin
•
il y a 7 ans
Pleasure, Flow, and Meaning in Design
Dana Chisnell
•
il y a 12 ans
Introducing OKRs
Bill Eisenhauer
•
il y a 9 ans
Practical Ethnography: doing ethnography in the private sector
Sam Ladner
•
il y a 10 ans
3 Social Trends For 2014
Ogilvy Consulting
•
il y a 10 ans
OgilvyOne Worldwide - Presentation by Brian Fetherstonhaugh
Ogilvy & Mather South Africa
•
il y a 11 ans
O&M Guide to Owning Share of-Voice at an Event
Ogilvy
•
il y a 10 ans
8 Must-Dos for Your 2014 Content Marketing Plan
Mike Corak
•
il y a 10 ans
Econsultancy and ethology: Digital Marketing Strategy for the Three Screens
Mike Corak
•
il y a 11 ans
Transforming Customer Experience: From Moments to Journeys
McKinsey on Marketing & Sales
•
il y a 10 ans
Brand / Belief
Faris Yakob
•
il y a 11 ans
Backcasting 101
Matthew Milan
•
il y a 16 ans
Learning to flow
Adrian Ho
•
il y a 11 ans
26 Time Management Hacks I Wish I'd Known at 20
Étienne Garbugli
•
il y a 11 ans
How To Plan A Successful Social Media Campaign
Jeremy Waite
•
il y a 11 ans
Customer Segmentation Principles
Vladimir Dimitroff
•
il y a 17 ans
Production as strategy
Zeus Jones
•
il y a 13 ans
The Right Way to Wireframe - CIDD Chicago, February 6, 2013
Russ U
•
il y a 11 ans
What User-Centered Design is Good For
Dan Saffer
•
il y a 13 ans