Fabio Cipriani
10 SlideShares 366 Abonné 57 Suivis
Personal Information
Entreprise/Lieu de travail
São Paulo Brazil
Profession
Director - Global eCommerce solutions
Site Web
www.fabiocipriani.com
À propos
Fabio published the first web 2.0 book in Brazil back in 2006, and published his second in June/2011. “Social Media Strategy – How to break the social network paradox and make your competitors irrelevant". This book presents a new and groundbreaking strategic approach to social media adoption by businesses (only in Portuguese)
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Mots-clés
marketing roi social crm customer social crm social media midias sociais estrategia inteligencia online empresas crm social redes sociais sales service strategy measurement online intelligence research brazil oracle behavior deloitte 20 crm20 socialcrm socialmedia community web 2.0 relationship management comunicacao blogs blog corporativo posicionamento vendas empresa mercado negocios
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