Personal Information
Entreprise/Lieu de travail
Greater Chicago Area United States
Profession
Customer Experience consultant, speaker, writer, trainer
Secteur d’activité
Consulting / Advisory
Site Web
www.experienceinvestigators.com
À propos
Customer experience speaker, writer and consultant with more than 20 years experience in assisting all types of companies, including Fortune 500. Specialties include in-depth customer experience evaluations, customer journey mapping, user experience analysis, and leading workshops and trainings. Customer Experience Investigation(TM) (CXI) is a specialty.
Specialties: Customer Experience Consulting
Customer Journey Mapping
Customer Experience Research
Customer Experience Qualitative Evaluation
Digital Experience Evaluation
Social Media
Employee Engagement
Financial Services Customer Processes
Usability, Communications, Research, and Positioning
Work/Life Issues
Online Community
Mots-clés
customer experience
customer loyalty
customer experience investigation
customer service
customer journey
cxpa
microinteractions
employee experience
customercentric
customer journey mapping
business growth
customer experience investigationtm
user experience
learning
content marketing
content strategy
sxswi
technology
#sxsw
customer engagement
employee engagement
business strategy
digital experience
research
statistics
marketing
customer satisfaction
business
#culturecode
management
2014 predictions
employee retention
brand advocacy
customer advocacy
listening
social media
social customer care
touchpoints
employee relations
loyalty program
marketing strategy
navigation
apple
android
gamification
lady gaga
multichannel
omnichannel
customer feedback
organizational culture
innovation
360connext
customers
Tout plus
- Présentations
- Documents
- Infographies
How to Repurpose Content to Save Time & Maximize Leads
Dave Kerpen
•
il y a 8 ans
The role of Design Thinking
Pieter Baert
•
il y a 8 ans
20 Amazing Examples of Content-First Startups (the Content Inc. Model)
Joe Pulizzi
•
il y a 8 ans
25 Things You Missed at SXSW 2015 by Gapingvoid
Gapingvoid Culture Design Group
•
il y a 9 ans
How to Lead in a Social Business
Chris Heuer
•
il y a 9 ans
10 Webdesign Trends for 2014 by Vanksen
Vanksen
•
il y a 10 ans
Twitter: Social Media's Gateway Drug
Lee Aase
•
il y a 10 ans
How Mobile Killed the Desktop: 33 Stats that Tell a Story
Placester
•
il y a 10 ans
Infographic: Sharing is the New Buying (How to Win in the Collaborative Economy)
Vision Critical
•
il y a 10 ans
Create Juggernaut Book Titles
Marti Konstant
•
il y a 10 ans
2013 11 mobile eating the world
Benedict Evans
•
il y a 10 ans
Monster Loyalty presentation - annotated slides
Jackie Huba
•
il y a 10 ans
Entrepreneurs Questions
INCLINEDESIGN / ESSE GROUP
•
il y a 11 ans
The Scoop on Content
Ann Handley
•
il y a 11 ans
trendwatching.com’s 10 CRUCIAL CONSUMER TRENDS FOR 2013
TrendWatching
•
il y a 11 ans
Social Business Planning
Edelman
•
il y a 12 ans