Joandra Lee

São Paulo Area, Brazil Brazil

Senior IT PMO

Technology / Software / Internet

PMO, Project Manager, External PM in Advanced Researches, as for PMO(Mentoring, Coaching, Hands-On with the PMs), KPIs, SLAs, SLMs, CSF - Critical Success Factors, PDCA Cicle,5W2H,Six Sigma, Ishikawa Diagram, QFD (Ramification of the Function Quality), BSC – Balanced Scored Card, CRM – Customer Relantionship management, Change Management, monitoring Indicators and their measurement all Best Practices of PMBok, Agile Methodology, Scrum Tecnique, all Best ITILv3 Practices, manual design and creation of guides for final users. Elaboration of pre-scope, scope, requisites collection for clients needs, UML for overall picture of the organization, Enterprises Strategies and Risk Management. B...