Karen Fernandes
16 Abonné 28 Suivis
Personal Information
Entreprise/Lieu de travail
Canada Canada
Profession
Service Innovation - Client Experience at Mackenzie Investments
Secteur d’activité
Finance / Banking / Insurance
À propos
Specialties: Service Design, Product Development, Product Management, Project Management, Strategy Development, Analytics, Telecommunications, Design Thinking, Co-creation, Journey Mapping, Insights Development, Validation, Workshop curation and facilitation, Business Strategy, Analytics
Coordonnées
  • Présentations
  • Documents
  • Infographies
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Design Thinking: Discovery

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Mauricio Manhães: Three Overarching Perspectives for Service Design

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Customer Journey Map in B2B projects

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How to map your customer Experience Ecosystem

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5 Things I Wish I Knew – A Service Design Journey

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Future of Voice & WebRTC - Implications & Opportunities for telcos (service providers)

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