Personal Information
Entreprise/Lieu de travail
Greater Atlanta Area United States
Profession
Customer & Employee Advocate with People & Project Management Experience
Secteur d’activité
Technology / Software / Internet
À propos
I am a "serial intrapreneur" with 20+ years of professional experience mostly in consumer banking, but with a recent transition to Software-as-a-Service (SaaS). I am still focused primarily on operations and client/customer service. I enjoy the challenge of learning new things and earning additional responsibility by collaboratively driving strategy and performance results across an organization.
- Présentations
- Documents
- Infographies
The CX Paradox: 3 Ways Measuring Your Customer Satisfaction Could Actually Damage It
Qualtrics
•
il y a 8 ans
7 Ways To Train Yourself To Be The Next Awesome Support Rep
Freshdesk Inc.
•
il y a 8 ans
12 things Disney and Pixar teach us about customer support.
Freshdesk Inc.
•
il y a 8 ans
Designing a to be process
Ihor Malytskyi
•
il y a 8 ans
Business Processes Definition
Luca Calegari
•
il y a 10 ans
[Process Day 2011] Alec Sharp – Making Process Real Engaging the CXOs Recurso
EloGroup
•
il y a 8 ans
Process modeling in agile environment alec sharp
Loihde Advisory
•
il y a 8 ans
Alec Sharp Process Traction
Dafna Levy
•
il y a 15 ans
6 Keys Of Employee Success
BambooHR
•
il y a 9 ans
KCS® is for Closers
InternetCreations
•
il y a 5 ans
Creating Collaborative Cultures
Bernice Moore, PhD
•
il y a 12 ans
The Future of Work
Rachel Botsman
•
il y a 7 ans
service quality-models-ppt
subroto36
•
il y a 11 ans
Culture
Reed Hastings
•
il y a 14 ans
Delivering Value Through Exceptional Client Service
Jayne Navarre
•
il y a 10 ans
The Art of Client Service
Hunter Territo
•
il y a 11 ans
Culture Code: Creating A Lovable Company
HubSpot
•
il y a 11 ans
10 things you need to STOP doing in your IT service desk
Freshservice
•
il y a 9 ans
Motivating a 300% Increase In Service Desk Efficiency using Freshservice IT Service Desk
Freshservice
•
il y a 9 ans
Metrics that Matter: Focusing on key metrics for an efficient service desk and happy users
Freshservice
•
il y a 9 ans