Nancy Yaklich, MBA, Green Belt, CSPO

Greater Minneapolis-St. Paul Area United States

Customer Experience Management Strategist | Brand Evangelist | Omnichannel Service Designer

NGO / Public Service

Customer Experience | Marketing Strategist | Loyalty | Brand | Omnichannel | Service Design Yes, its’ true, I’m obsessed. Obsessed with helping companies treat customers better by accelerating customer-centric business models. We all agree that putting Customers First is the right way to do business. The thing is, putting a customer-centric business model in place is more difficult than it seems. I know, I’ve played a key role in two customer-centric transformations – Best Buy and GE. I help companies build life-long customers by leading customer experience transformations. I do this by designing customer experience strategies and roadmaps that bring a company’s brand purpose to...