Penny Hagen

design participatory design methods co-design designresearch research social innovation socialchange design thinking service design user experience mobilediaries codesign social design community strategy socialtechologies designmethods socialdesign social change libraries mental health design for social innovation prototyping library social media social technologies personas socialmedia community-led design place-based design research new zealand aotearoa systems design strategic design social impact organisational change public service social enterprise health patient-led experience-based methods healthcare young mental health youth participation evidence-based social outcomes uts design-led customer experience library of the future aut sketching pd self-reporting mobile diaries industry hubs academia information ozchi agile design in the wild open source emergent open design community design servicedesign scenaros crowdsourcing paper prototypes user stories collaboration scenarios experience user interaction webdesign centred human socialtechnologies designstrategy participatorydesign usergeneratedcontent userexperience socialnetworking