Personal Information
Entreprise/Lieu de travail
Greater Jakarta Area, Indonesia Indonesia
Profession
Customer Experience Strategy at Indosat Ooredoo
Secteur d’activité
Telecom / Mobile
À propos
Enthusiast telecommunication & customer experience professionals with 10 years experiences in retail business telecommunication industries. Career starts as a business process & project management experts. Expose passion in customer experience, customer service learning & people development, digital CRM, service and analytic.
- Présentations
- Documents
- Infographies
Flink Forward Berlin 2017 Keynote: Ferd Scheepers - Taking away customer friction through streaming analytics
Flink Forward
•
il y a 6 ans
Taxonomy of change models slideshare 201703
Mark Simpson
•
il y a 7 ans
Mapping the customer experience: innovate using customer experience journey maps
Joyce Hostyn
•
il y a 12 ans
Service Design Thinking - Paris 2014 - Marc Stickdorn
Innovation by Design Club
•
il y a 9 ans
Service Design 2: Service is a Journey
AdamHazdra
•
il y a 10 ans
Service Design Workshop by Flanders InShape (Philippe Martens)
Philippe Martens
•
il y a 12 ans
Agile vs Waterfall
Ahmed Abdel Rahman
•
il y a 8 ans
How a single customer view delivers real business results
IBM Danmark
•
il y a 12 ans
How to Build a Customer Experience Framework
Centerline Digital
•
il y a 9 ans
Sketchnoting: 10 Tips to get Started
Silvia Rosenthal Tolisano
•
il y a 8 ans
B2B Customer Experience Management Best Practice Study PREVIEW SAMPLE
ClearAction
•
il y a 11 ans
Creating Powerful Customer Experiences
Digital Surgeons
•
il y a 8 ans
Customer Experience in digital identification
Pieter Baert
•
il y a 8 ans
How to 80/20 Your Social Media: 5 Simple Steps for Saving Time & Improving Results
Snappa
•
il y a 8 ans
App Value 101: How I Learned to Avoid Bombarding Users with Disruptive Messages (September 2015 Version)
Localytics
•
il y a 8 ans
Digital service experience trends
Idean
•
il y a 9 ans
Visual Slide Design for Engaging, Memorable Presentations
CalMaritimeLibrary
•
il y a 10 ans
Why great presenters are boring people
Vera Kovaleva
•
il y a 9 ans
Great presentations
Leon Letkeman
•
il y a 13 ans
Delivering Great Presentations
Nitin Gupta
•
il y a 10 ans