Personal Information
Entreprise/Lieu de travail
San Francisco Bay Area United States
Profession
IT Change Manager at Palo Alto Networks
Secteur d’activité
Technology / Software / Internet
Site Web
twitter.com/dawnckhan
À propos
Defining Service Model best practices and process modeling, to improve maturity levels, Experienced in implementation, business alignment, integration, and service management remediation efforts. Engage cross IT process owners and lead process efforts to improve center operations service delivery, governance, and defined architecture
► $30M+ in Program Savings for Venture Capital Startups & Global Fortune 500 Companies
► Verticals: Hospital, Technology, Healthcare, Insurance, & Computer Entertainment
► Tools: BMC Remedy, HP Service Manager, SalesForce, ServiceDesk, Service Now, Vantive
► Successful ITIL v3 Projects
✪ Service Strategy
- Présentations
- Documents
- Infographies
Agile Configuration Management Environments
Brad Appleton
•
il y a 7 ans
IT-as-a-Service: Ushering the New Era of Service Aware Cloud - Session Sponsored by ServiceNow
Amazon Web Services
•
il y a 8 ans
How to Thrive: A Redefinition of Success
Arianna Huffington
•
il y a 9 ans