Dawn Christine Khan

San Francisco Bay Area United States

IT Change Manager at Palo Alto Networks

Technology / Software / Internet

Defining Service Model best practices and process modeling, to improve maturity levels, Experienced in implementation, business alignment, integration, and service management remediation efforts. Engage cross IT process owners and lead process efforts to improve center operations service delivery, governance, and defined architecture ► $30M+ in Program Savings for Venture Capital Startups & Global Fortune 500 Companies ► Verticals: Hospital, Technology, Healthcare, Insurance, & Computer Entertainment ► Tools: BMC Remedy, HP Service Manager, SalesForce, ServiceDesk, Service Now, Vantive ► Successful ITIL v3 Projects ✪ Service Strategy