Information Development World

content strategy customer experience idw2018 artificial intelligence content management chatbots idw2017 ai content marketing technical documentation cx voice machine learning dita content design personalization user experience dynamic delivery customer service localization structured content content reuse techcomm virtual assistants big data nlp cognitive content unified content strategy design governance intelligent content medical devices customer journey ui innovative disruption measuring value product content ux digital transformation social media marketing digital strategy internet of things translation globalization documentation content development agile human resources healthcare visual communication visual design conversational design alexa accessibility mayo clinic agentive technology conversational engagement change management digital media omnichannel collaboration customer relationship management seo smartthings agile software development multi-channel publishing component content management systems api authoring writing silos best practices digital governance technical resource center helpful graphic design design thinking reading technical support resources lean startup lean strategic planning sprint page design video txtomedia instructional video information architecture financial services intuit content cloud computing data granularity microcontent curation mobile case study autodesk project brief project management conversational interface metadata knowledge management html5 elearning simplified user interface ia section 508 avatar ecosystem storytelling marketing global content chatbot diversity compelling content software development software interactive repurposing content regulatory software localization content engineering tools metrics multilingual labeling content audit cms single source communication technical communication structure composition marcia riefer johnston greg parikh andrew thomas sarah o'keefe infodevworld