Personal Information
Entreprise/Lieu de travail
London, United Kingdom United Kingdom
Profession
Head of Service Design at Government Digital Service
Secteur d’activité
Government / Military
Site Web
www.martinjordan.de
À propos
An inspiring, confident and motivated design lead with 9 years professional experience, instrumental at all stages from service design to delivery. Communicates confidently and efficiently at all levels and uses initiative to meet the highest standards. Believes in inclusive leadership and thrives in situations where can encourage and be encouraged by peers. Always striving to go the extra mile to achieve the set goal, not afraid of challenging the status quo. Eager to learn by creating while working with multidisciplinary teams in a prototype-friendly working environment and close collaboration with stakeholders. Seeking new challenges and opportunity to define, develop and promote servi...
Mots-clés
service design
jobs-to-be-done
jtbd
design
design thinking
iot
internet of things
product design
services
user experience
service innovation
user needs
innovation
jobs
user-centered design
berlin
customer service
customer experience
customer jobs
research
customer development
value creation
lean
teaching
university
machines
job story
experience
apps
marketing
tools
methods and theories
products and services
workshop
frameworks
security
ethics
privacy
big data
data
ux
digital transformation
service
citizen experience
ux design
government
citizen
technology
conference
sxc15
service experience
interviews
customer insights
needs
interview
insights
qualitative research
market research
context
strategy
user research
value
product development
development
lean ux
agile
product management
product owner
connected devices
smart home
smart city
touchpoints
objects
business design
value proposition
resources
class
course
students
hardware
cognition
persona
prototype
cognitive
scenario
sense
inspiration
brand utility
tool
brand service
utility
brand communication
teaching resources
process
methodologies
input
global service jam
methods
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