Richard Kimber (CMICS)
50
Abonné
Personal Information
Entreprise/Lieu de travail
Huddersfield, United Kingdom United Kingdom
Profession
Passionate about solving problems - around customer experience and life in general. Author, speaker, lecturer.
Secteur d’activité
Apparel / Fashion
Site Web
www.ce-coach.co.uk
À propos
Passionate about helping businesses accelerate growth through building and delivering consistently great customer experiences that deliver;
*financial benefits
*more loyal customers
*an increased competitive advantage.
I work with individual business owners and teams to build customer experience programs from scratch or review existing ones to identify those marginal gains that take customer experience to the next level.
Typical areas of focus and action include;
- Creating a customer strategy and vision
- Defining values and behaviours that serve both the business and the customer
- Mapping the customer journey
- Identifying areas of pain or pleasure in the customer journey
- Settin...
Mots-clés
customer service quotes
customer experience
retail
customer service
customers
tips
business advice
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