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Customer Twervice: Protect Your Reputation with Social Media Customer Service
Dana Vanden Heuvel
•
il y a 11 ans
Net Promoter Score Pitfalls to Avoid
Aureus Analytics
•
il y a 8 ans
Case Study: Customer Retention Strategy Lowers Telecom Customer Churn
Peppers & Rogers Group
•
il y a 10 ans
Contact Center of the Future: Smart, Selective Human Touch in the Digital Age
accenture
•
il y a 6 ans
Tutorial on the McKinsey/Harvard "Customer Decision Journey" by John Sing
John Sing
•
il y a 9 ans
Digital Transformation and the Customer Experience
Mat Ford
•
il y a 9 ans
10 Best Practices of a Best Company to Work For
O.C. Tanner
•
il y a 8 ans