Skender Kollcaku

cloud computing smart city real-time university analysis milano-bicocca saas thesis customer journey empathy discipline user interface customer service marketing relationships service design customer-centric metrics organization culture brand cem cxm design thinking engagement touchpoint customer experience community urbanization iot social context cultural heritage innovation technology interconnectedness big data interdisciplinary hadoop sparks analytics superpowers business data visualization complexity uncertainty repository hybrid on-premise professional services metadata java open-source crm talend data quality salesforce database mainframe data-driven migration use case data integration università di milano-bicocca consoft integration servicenow solution paradigm tree-based provider 2006 map image matlab device adapt saliency large mobile browsing paas rackspace cloud iaas amazon web services microsoft