Teki Repalda
43
Abonné
Personal Information
Entreprise/Lieu de travail
NCR - National Capital Region, Philippines Philippines
Profession
Vice President, Six Sigma Master Black Belt, SCRUM Master
Secteur d’activité
Finance / Banking / Insurance
Site Web
http://www.mixpod.com/teki
À propos
With 22 years of work experience, Teki has been involved in BPO industry in the Philippines for the last 18 years with solid background and certification on customer analytics, performance management, learning development and workforce management strategies. She has instituted and established business transformation programs, training and quality initiatives both on an operational and enterprise level that revolve around Six Sigma projects, Corporate University and Curriculum Development as well as regulatory compliance and risk management.
Teki is an ASQ-certified Six Sigma Master Black Belt. She is also an Agile Certified Practitioner (ACP) and a Certified SCRUM Master.
Mots-clés
mindgears consulting
mindgears
six sigma
organization
customer experience
customer relationship management
bpo
outsourcing
call centers
process improvement
team leaders
yellow belt
tna
competency analysis
learning needs analysis
organizational development
mentoring
onboarding
competency mapping
performance quadrants
radar chart
measures
lean
5s
service
Tout plus
- Présentations
- Documents
- Infographies
[DSC 2016] 系列活動:李宏毅 / 一天搞懂深度學習
台灣資料科學年會
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Insights from our Workplace Learning Report
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Creative Traction Methodology - For Early Stage Startups
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The role of Design Thinking
Pieter Baert
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GAFAnomics: New Economy, New Rules
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THE PRESENTATION DESIGN CRASH COURSE
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Transforming Customer Experience: From Moments to Journeys
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Customer Journey Analytics and Big Data
McKinsey on Marketing & Sales
•
il y a 11 ans
Service Design Thinking
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5 Things I Wish I Knew – A Service Design Journey
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Design Thinking - Bootcamp
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Booz Allen Field Guide to Data Science
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What is an Infographic?
Bernard Marr
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on Service Design
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Introducing design thinking
Zaana Jaclyn
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il y a 11 ans
The SlideShare Handbook
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Creating Powerful Customer Experiences
Digital Surgeons
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Case Study: Mastering digital disruption in retail
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Design Thinking: The one thing that will transform the way you think
Digital Surgeons
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il y a 9 ans
This Is Service Design – UX Week 2011
Jamin Hegeman
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il y a 12 ans