Personal Information
Secteur d’activité
Technology / Software / Internet
Site Web
www.zoomint.com
À propos
ZOOM International designs solutions that respond to the need for interaction recording and continuous improvement of business quality and performance in contact centres and back office.
ZOOM improves company-client relationships by providing an array of WFO solutions involving quality management, speech analytics, and workforce management.
Since 2012, Gartner Inc. has positioned ZOOM as an insightful emerging WFO vendor in the Gartner Magic Quadrant.
ZOOM is a privately owned company operating for the last 15 years. More than 1,400 organizations of various sizes and industries from 92 countries rely on ZOOM Quality Management Suite solutions.
Mots-clés
call center
wfo
contact center
voice of the customer
quality management
workforce optimization
customer experience
zoom
customer service
cisco
call recording
business case
speech analytics
email
chat
omnichannel
continuous improvement
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spark
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work force optimization
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performance analytics
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workforce management
wfm
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project management
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mobile apps
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knowledge management
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digital transformation
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training
tagging
search analytics
screen capture
omnichannel media capture (web
elearning
video recording
financial instruments
eu
european union
compliance
financial services
mifid ii
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benefits
best practices
reporting
customer feedback
coaching
customer care
speech recognition
teleopti
zoom international
agile
user interface
scrum
ux
usability
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