Personal Information
Entreprise/Lieu de travail
Egypt, Not Applicable Egypt
Profession
Founder & DM at Customer-ship | CEM & Service Excellence Consultant | Service Designer
Secteur d’activité
Telecom / Mobile
Site Web
customerexperience1.blogspot.com/
À propos
Customer Experience Management Consultant, Service Excellence Transformer, and Service Designer.
Enthused to enable Egyptian Market and Community to design better better Services for their customers, and to enable them to use innovative design methodologies to get better understanding and empathy for their customers.
Mots-clés
customer retention
customer loyalty
customer churn
customer satisfaction
customer experience
iso
branding
complaints handling
customer complaints
iso 10002
corporate image
design thinking
hcd
pyramids sustainability jam
global sustainability jam
customer handling
service quality
service excellence
Tout plus
- Présentations
- Documents
- Infographies
Digital 2022 Egypt (February 2022) v01
DataReportal
•
il y a 2 ans
الريادة الرشيقة - Lean Startup - Lean Canvas
Mohammed Alafifi
•
il y a 7 ans
PSFK Future of Work Report 2013
PSFK
•
il y a 11 ans
The Partnership Canvas
Bart Doorneweert
•
il y a 9 ans
Complaints Handling Management - Complied to ISO 10002
Ahmad Heshmat
•
il y a 13 ans
Transform the employee experience
Joyce Hostyn
•
il y a 8 ans
Activate Tech and Media Outlook 2016
Activate
•
il y a 8 ans
Personas Bootcamp - Where Product Meets User Needs
Mauricio Perez
•
il y a 9 ans
Marc Stickdorn & Jakob Schneider – Mobile ethnography and ExperienceFellow, a service design start-up
Jakob Schneider
•
il y a 8 ans
Startup Metrics for Pirates
Dave McClure
•
il y a 16 ans
Made By Many design research guide
Made by Many
•
il y a 8 ans
the art of creativity: asking provocative questions
Joyce Hostyn
•
il y a 8 ans
Mapping Experiences and Orchestrating Touchpoints | Chris Risdon & Patrick Quattlebaum | UX Week 2012
Adaptive Path
•
il y a 11 ans
10 Customer Service Quotes to Inspire a More Customer Centric Culture
Parature, from Microsoft
•
il y a 8 ans
100 energizers
vickthorr
•
il y a 12 ans
Business Model Inspirator
Orange Hills GmbH
•
il y a 9 ans
Eh El Nezam ايه النظام ؟
Mostafa Younis
•
il y a 9 ans
Pitching Ideas: How to sell your ideas to others
Jeroen van Geel
•
il y a 10 ans
DIY Service Design, the toolkit (euroIA 2014, Brussels)
Koen Peters
•
il y a 9 ans
13 days call center training module
Pamantasan ng Lungsod ng Muntinlupa
•
il y a 11 ans