Alexandre Macedo

Canada, Ontario Canada

IT Manager at Icontrol Networks

Over 20 years of progression and successful direct experience in IT, playing the roles as IT Project Management, IT Application Implementation/Support, IT Infrastructure Manager, IT Services Manager using ITIL framework and IT Technical Manager using Scrum framework, demonstrated technical and managerial experience, a team mentality and the willingness to adapt, always providing customer service-focused for maximum satisfaction. MAJOR ACHIEVEMENTS: • Implemented Scrum framework and Atlassian Software Suite (JIRA, Confluence and HipChat) in a software company; • Implemented ITIL framework starting with Service Desk which helped the IT management of infrastructure, services and applicatio