Armando De Lucia

Rome Area, Italy, RM Italy

Social CRM & Cloud Solution Consultant ☁ ZOHO ☁ FRESHDESK ☁ GOOGLE APPS FOR WORK ☁ BPMonline

Apparel / Fashion

Managing Director of CRMPartners, a network of CRM and Digital Communication consultants. Founder of the first italian community of Customer Relationship Management expertise, he has matured professional experiences in the Automotive, Public Administration, Media, Finance fields working in collaboration with: Accenture, CapGemini Ernst&Young, Klaus Davi&Co, Lynx Automotive among others. In the last two years he has contributed to develope the integrated contact center of INPS-INAIL (ones of the most important italian governmental organization), taking care itself of Knowledge & Change Management sides of the project. He's author of studies and research papers. Nov2002-Oct2003 Klaus Dav...