marc mcneill

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agile customer strategy experience lean it web banking bank lean startup customer experience innovation customer experience design requirements framework webdesign web2.0 cx agile experience design web development ux user experience leanux not for profit customer development charitable organization charity agility design thinking continuous delivery participatory design system thinking agile management service design iphone analysis apple mobile phones drm new media news paywall monetisation content micropayments media digital newspaper curation aggregation digital landscape engagement wedding web20 digital strategy web 20 jewelry diamonds diamond delivery research experience design persona personas users customers usability uxd ucd qcon airline vision journey touchpoints marketing 2.0 website interaction design phone kiosk service self check-in flying airport flight software application development productivity roi efficiency process thoughtworks travel business workshop

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marc mcneill

Our approach to user centred design at cxpartners

Digital Strategy 101

IA Summit 2012: Mapping the Experience

Gamechangers - Innovations That Makes Life Better

Visualizing the Agency of the Future

Developers, you're designing experiences (and you didn't even know it)

Crap! It doesn't look quite right, or, how I learned to stop worrying and set my mobile web sites free

Engagement Banking Strategy by Michael Degnan

User Experience Trends in Banking

Bank 2.0 - How to get ready for the new era of Engagement Banking

Brett King Presents The Future of Banking

Business Model Patterns at Lean Startup Machine

Presentation Secrets

Why accountants don't run startups #sllconf by Steve Blank

Customer Experience Design Talk Idris Mootee

Metrics Driven Design by Joshua Porter

The dark side of user-experience

100+ Guerrilla Marketing examples

Creating Start-Up Success

FollowFridays - The Limitations of Social Media