Personal Information
Entreprise/Lieu de travail
London, United Kingdom United Kingdom
Profession
Customer Experience Director
Secteur d’activité
Technology / Software / Internet
Site Web
www.dancingmango.com
À propos
Marc is a passionate advocate of placing the customer at the heart of product development and championing lean and agile approaches for delivering new products to market at speed.
He has more than 15 years of experience in IT, user-centred design and customer experience with a focus on web strategy, programme definition and successful project delivery. He co-wrote the book "Agile Experience Design".
Mots-clés
agile
customer
strategy
experience
lean
it
web
banking
bank
lean startup
customer experience
innovation
customer experience design
requirements
framework
webdesign
web2.0
cx agile experience design
web development
ux
user experience
leanux
not for profit
customer development
charitable organization
charity
agility
design thinking
continuous delivery
participatory design
system thinking
agile management
service design
iphone
analysis
apple
mobile phones
drm
new media
news
paywall
monetisation
content
micropayments
media
digital
newspaper
curation
aggregation
digital landscape
engagement
wedding
web20
digital strategy
web 20
jewelry
diamonds
diamond
delivery
research
experience design
persona
personas
users
customers
usability
uxd
ucd
qcon
airline
vision
journey
touchpoints
marketing
2.0
website
interaction
design
phone
kiosk
service
self
check-in
flying
airport
flight
software
application
development
productivity
roi
efficiency
process
thoughtworks
travel
business
workshop
Tout plus
- Présentations
- Documents
- Infographies