Esteban Kolsky

social business crm social crm customer service social media social social customer service marketing collaborative enterprise future of crm knowledge collaboration business scrm customer experience digital transformation sales twitter facebook analytics sap knowledge management km customer experience management strategy sugarcrm sugarcon social enterprise future of marketing colombia bogota digital crm dreamforce salesforce.com conocimiento content contenido social knowledge service-oriented architecture infrastructure enterprise architecture cloud cloud computing ims2013 inbound marketing mundo contact chusma centro de contactos behavior engagement behavior management employee engagement gamification social marketing social sales making money with social contact center research thinkjar call center crme12 evolution of business connected enterprise customer service using social social customer service big data long tail crm perspective long-tail infor customer experience managmenett webinar "social metrics" "social media" "social business" "social crm" measurement presenation sbf11 framework kana software multi channel cross channels self service self-service kana moxie software enterprise 20 scon2011 mashups evolution 2010 experiences community communities experience community-driven social experience parafest parture sugarcon 2010 scon10