Personal Information
Entreprise/Lieu de travail
Sacramento, California Area United States
Profession
Vendor Consigliere, User Advisor, All Around Analyst
Site Web
thinkjar.net
À propos
If you are lost in the sea of Customer Strategies innovations and changes, ping me. I help you sort it out, make it work, understand and plan for it, and succeed.
Got references - good ones too.
Mots-clés
social business
crm
social crm
customer service
social media
social
social customer service
marketing
collaborative enterprise
future of crm
knowledge
collaboration
business
scrm
customer experience
digital transformation
sales
twitter
facebook
analytics
sap
knowledge management
km
customer experience management
strategy
sugarcrm
sugarcon
social enterprise
future of marketing
colombia
bogota
digital crm
dreamforce
salesforce.com
conocimiento
content
contenido
social knowledge
service-oriented architecture
infrastructure
enterprise architecture
cloud
cloud computing
ims2013
inbound marketing
mundo contact
chusma
centro de contactos
behavior
engagement
behavior management
employee engagement
gamification
social marketing
social sales
making money with social
contact center
research
thinkjar
call center
crme12
evolution of business
connected enterprise
customer service using social
social customer
service
big data
long tail crm
perspective
long-tail
infor
customer experience managmenett
webinar
"social metrics"
"social media"
"social business"
"social crm"
measurement
presenation
sbf11
framework
kana software
multi channel
cross channels
self service
self-service
kana
moxie software
enterprise 20
scon2011
mashups
evolution 2010
experiences
community
communities
experience
community-driven
social experience
parafest
parture
sugarcon 2010
scon10
Tout plus
Présentations
(27)J’aime
(5)One Customer, One Experience, One Enterprise
Nicholas Kontopoulos
•
il y a 11 ans
Putting the Relationship back in Customer Relationship Management
Sameer Patel
•
il y a 12 ans
4sq + SCRM
Stefano Mizzella
•
il y a 13 ans
Social CRM: The New Rules of Relationship Management
Jeremiah Owyang
•
il y a 14 ans
The Micro-Sociology of Networks
David Armano
•
il y a 15 ans
Personal Information
Entreprise/Lieu de travail
Sacramento, California Area United States
Profession
Vendor Consigliere, User Advisor, All Around Analyst
Site Web
thinkjar.net
À propos
If you are lost in the sea of Customer Strategies innovations and changes, ping me. I help you sort it out, make it work, understand and plan for it, and succeed.
Got references - good ones too.
Mots-clés
social business
crm
social crm
customer service
social media
social
social customer service
marketing
collaborative enterprise
future of crm
knowledge
collaboration
business
scrm
customer experience
digital transformation
sales
twitter
facebook
analytics
sap
knowledge management
km
customer experience management
strategy
sugarcrm
sugarcon
social enterprise
future of marketing
colombia
bogota
digital crm
dreamforce
salesforce.com
conocimiento
content
contenido
social knowledge
service-oriented architecture
infrastructure
enterprise architecture
cloud
cloud computing
ims2013
inbound marketing
mundo contact
chusma
centro de contactos
behavior
engagement
behavior management
employee engagement
gamification
social marketing
social sales
making money with social
contact center
research
thinkjar
call center
crme12
evolution of business
connected enterprise
customer service using social
social customer
service
big data
long tail crm
perspective
long-tail
infor
customer experience managmenett
webinar
"social metrics"
"social media"
"social business"
"social crm"
measurement
presenation
sbf11
framework
kana software
multi channel
cross channels
self service
self-service
kana
moxie software
enterprise 20
scon2011
mashups
evolution 2010
experiences
community
communities
experience
community-driven
social experience
parafest
parture
sugarcon 2010
scon10
Tout plus