Stefanini Tech Team - Help Desk to Service Desk

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Feb2008 Service Desk Maturity Models & Fram

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June2007 Implementing Itil Problem Mgmt

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July 2007 The Poor Man’S Service Desk Motown

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Driving customer satisfaction v2

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Jan2007 Establishing A Service Desk Draft

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March 2009 - Reducing Incidents: 3-2-1-0 Approach

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Help Desk Manager’s Crash Course

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Kcs overview for detroit 2010

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Working alone can get you in trouble

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Thin Client Computing In The Steady State

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Aug2008 Eds Presentation

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The value of SAAS for ITSM

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October 2008 - Synergizing The Generations Discussion

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June2008 Hdi Quality Presentation

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April2007 Knowledge Mgmt

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